Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
3 Reasons You Should Care About Service Experience Management
Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
Keypoint Intelligence Recognizes Xerox and CareAR with BLI Pacesetter Award in Remote Services
CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.
AR, AI, and Moving Toward a Proactive Service Model
Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.
How 2 Brands Come Together to Advance the Service Experience with XR/AR
CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.
CareAR Weaves a ‘Fabric for the Future’ at International Conference
CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.
New Feature Alert: CareAR Does Data Sovereignty
CareAR now makes it easy to operationalize data sovereignty for EMEA or Canadian customers by provisioning in Germany or Canada.
A Recap of CareAR’s 4th Consecutive Sponsorship at ServiceNow’s Knowledge Events to Reinvent the Service Experience
Knowledge 22 has been another amazing event for CareAR and the ServiceNow community. See highlights here.
Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support
CareAR release 22.02 is now available across its SXM platform and headlines user experience enhancements. Get release highlights here.
CareAR’s Knowledge 2022 New York and The Hague Recap
At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.
How CareAR is Empowering the Next Generation of Field Workers
Learn how CareAR with ServiceNow continues to transform field service management in this engaging webinar on how CareAR is empowering the next generation of field workers.
What The CareAR SXM Platform Includes
Save money by reducing calls to the service desk, decreasing truck rolls, optimizing field support and improving employee training.
What Reinventing the Service Experience Looks Like
Companies can no longer look at the service experience and the customer experience in two different silos. The merging of these two areas forms a new layer called Service Experience Management (SXM), which sits on top of the service lifecycle management platform.
The Great Resignation Is Having a Negative Impact on the Service Experience
4.3 million people voluntarily resigned in August 2021. CRO Sajeel Hussian, discusses how the great resignation is impacting the service experience in part 1 of the Service Experience Management video series.