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3 Reasons You Should Care About Service Experience Management

3 Reasons You Should Care About Service Experience Management

CareAR BlogNov 16, 2022Augmented Reality Customer Success Remote AR Support SXMBlog

Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.

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How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific

How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific

Sajeel HussainNov 15, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support SXMBlog

CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.

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Keypoint Intelligence Recognizes Xerox and CareAR with BLI Pacesetter Award in Remote Services

Keypoint Intelligence Recognizes Xerox and CareAR with BLI Pacesetter Award in Remote Services

CareAR BlogNov 4, 2022Augmented Reality Customer Success Industry News Remote AR Support SXM XeroxBlog

CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.

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AR, AI, and Moving Toward a Proactive Service Model

AR, AI, and Moving Toward a Proactive Service Model

CareAR BlogOct 31, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXM XeroxBlog

Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.

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Augmented Reality for Service Subcontractors

Augmented Reality for Service Subcontractors

CareAR BlogAug 31, 2022Augmented Reality Customer Success Product Features Remote AR SupportBlog

A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.

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ABI Research Recognizes CareAR’s Leadership and Innovation in 2022 Leading Technology Companies Report

ABI Research Recognizes CareAR’s Leadership and Innovation in 2022 Leading Technology Companies Report

CareAR BlogAug 10, 2022Augmented Reality Customer Success Industry News Product Features Remote AR SupportBlog

ABI Research recognized CareAR in “Companies to know” from its 2022 Recognizing Market Leaders compilation.

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CareAR’s Knowledge 2022 New York and The Hague Recap

CareAR’s Knowledge 2022 New York and The Hague Recap

CareAR BlogMay 19, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXMBlog

At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.

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Expand Your Reach with CareAR® Assist for Drone and Expanded Wearables Support

Expand Your Reach with CareAR® Assist for Drone and Expanded Wearables Support

CareAR BlogJan 10, 2022Augmented Reality Customer Success Industry News Product Features Remote AR SupportBlog

The CareAR Assist App is more user friendly than ever, now that it is has been completely redesigned with a focus on improving productivity and creating a best-in-class user experience.

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Connected Insights Help Drive Superior Customer Experiences and Competitive Advantage

Connected Insights Help Drive Superior Customer Experiences and Competitive Advantage

Aly Pinder & Tom MainelliOct 25, 2021Augmented Reality Customer Success Industry News Remote AR SupportBlog

Manufacturers and service companies, in particular, are racing to digitally transform their operations to deliver a new experience to customers, enhancing both the brand and the engagement model.

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Announcing Service Experience Management (SXM)

Announcing Service Experience Management (SXM)

Sajeel HussainSep 3, 2021Augmented Reality Customer Success Industry NewsBlog

Today marks a significant milestone as two industry heavyweights — Xerox and ServiceNow — get serious about rethinking the service experience and set on a path that will transform the service industry forever.

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CareAR Has Been a Positive Experience for Customers, Employees, and Operations

CareAR Has Been a Positive Experience for Customers, Employees, and Operations

CareAR BlogJul 13, 2021Customer SuccessBlog

Customer Testimonial from Xerox Service Delivery Since implementing CareAR, Xerox’s service delivery team has found it to be transformational. Customers, remote techs, and the digital support team have had nothing but positive experiences, according to Dawn Jesso,...

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