CareAR Blog | March 11, 2024 | Field Service, Instructional Content, Self-Solve Instructions
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
CareAR Blog | March 4, 2024 | Augmented Reality, Remote AR Support
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
CareAR Blog | February 20, 2024 | Augmented Reality, Remote AR Support
In the age of instant connections, video chat platforms like MS Teams and Zoom have become our go-to tools for remote collaboration. But when it comes to guiding someone through a complex task, simply seeing each other’s faces falls short. This is where Remote...
CareAR Blog | February 14, 2024 | Field Service, Remote AR Support
In the field service industry, precision and reliability are paramount. Each and every task, whether routine maintenance or intricate repairs, demands meticulous execution to guarantee optimal equipment performance, safety, and compliance with industry standards....
CareAR Blog | February 12, 2024 | Augmented Reality, Remote AR Support, Xerox
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...