INTEGRATION
Driving Service Experience Transformation with Salesforce
CareAR extends the capability of Salesforce Service Cloud with an AR and AI platform that deflects calls and dispatches, increases agent and technician competency, and improves customer experiences.
CareAR and Salesforce
CareAR’s SXM platform integrates seamlessly with Salesforce Service Cloud, allowing CareAR to be launched from a case, via a simple button click within the agent web console, or from the mobile application. Agents and remote experts collaborate with onsite personnel via AR-enabled visual tools.
Enhance your Salesforce experience with remote visual support
Faster Time to Resolution
Gain instant visual context – spend time solving the problem versus assessing the situation
Higher First Time Fix Rates
Get faster resolution powered by the annotation toolbox
Deflect Costly Dispatches
Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance
Knowledge Transfer
Reduce your skills gap and make experts more accessible to junior field resources or contractors
Better Customer Experience
Raise customer satisfaction and Net Promoter Score through unmatched quality, service, and capabilities
Lower Carbon Footprint
Eliminate or reduce truck rolls while lowering your carbon footprint and saving money
Diagnose and Direct
- Easily launch CareAR directly from Salesforce
- Works on standard devices like smartphones, tablets, and wearables… no special equipment needed!
- Diagnose problems more efficiently, resolve more issues remotely, ensure correct parts are ordered the first time, and improve compliance.
See and Solve
- Immediately understand context of issue with live see-what-I-see video and two-way audio.
- Use the rich stack of AR-based annotations and tools that “stick” on the live video stream, even when the device moves.
- Personalize each engagement with AR visual guidance by providing the exact assistance and direction that is needed in real-time.
Capture and Share
- Instantly capture snapshots and live video of CareAR sessions.
- Automatically embed the information within the case or work order, which can easily be utilized for future issue-solving, training, and knowledge management.
- Leverage captured content as proof of work completed and to optimize training.
CareAR and Salesforce Use Cases
Minimize the Skills Gap
Empower remote experts with AR-based see-what-I-see technology to mentor customers, less-experienced field technicians, and contractors.
Enhance Customer Experience
Immersive CareAR augmented reality collaboration inspires empathy and ownership that is remembered and shared as a brand differentiator.
Efficiency, Safety and Sustainability
Using AR to resolve issues improves first time fix rates, guides workers through challenging procedures, and reduces truck rolls.