CareAR Instruct MRI mobile phone

CareAR for Healthcare

In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.

CareAR for Healthcare

In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.

CareAR for Healthcare

In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.

Industry Challenge

Medical Device Support and Maintenance

Hospitals are facing rising costs for installing, maintaining, and repairing their sensitive equipment, while skilled technicians are becoming harder to find. The impact of unnecessary downtime, service scheduling challenges, and lack of sufficient medical devices expertise and skills are factors driving requirements for more effective support and maintenance for medical devices of all types.

Top Challenges in Healthcare Industry

icon tools

Preventative maintenance, support, and repairs throughout the lifecycle of complex medical devices are expensive and time-consuming.

icon wait for technician

The in-house Health Technology Management team does not always have the appropriate experience or documentation and must often wait for a specialized technician to arrive.

icon labor shortages

Skilled technicians to troubleshoot and repair equipment are in short supply; IT resources are scarce.

Medical machine repair blurb
Medical Machine Illustration

%

cost savings hospitals are missing due to lack of specialized expertise

Medical Machine Illustration
icon eye on computer chip

Enterprise AR Remote Visual Assist and Self-solve Service Experiences

CareAR helps hospitals and other healthcare facilities keep life-saving medical equipment and devices online and operating consistently. Expert technicians can remotely help junior techs and non-technical medical staff install, troubleshoot, maintain, and repair equipment using AR-powered computer vision accessed via smartphones or tablets. In-house staff can quickly resolve issues with self-solve service experiences.

icon downtime

Lower Unexpected Downtime

Use AR-powered remote visual guidance to get medical equipment up and running faster, repair broken devices, and even predict and solve issues before they occur.

icon service truck

Reduce Service Costs

Diagnose and resolve problems remotely, reducing dispatches, travel time, and the wrong parts being delivered; improve first-time fix rates; service more hospitals in less time.

icon checklist

Maintain or Improve Compliance

Meet or exceed stricter regulations on preventative medical equipment maintenance by using predictive tools and visual guidance to inspect devices and perform routine work remotely.

icon tools

Expand Training

Address skills gaps; upskill junior technicians and train non-technical hospital and medical facility employees by connecting them with remote experts; use self-guided instructional tools.

Healthcare Icon

Healthcare Use Cases

 
healthcare-medical_anesthesia-machine-repair-ar
Healthcare IT Services AR
mammography equipment repair
Medical Equipment Support, Repair, and Maintenance

Use remote visual guidance to give technicians or untrained hospital staff remote, step-by-step instructions to troubleshoot and fix complex medical devices and equipment. Use anchored annotations to highlight damage or areas that need attention.

IT and Facilities Support
Non-technical hospital and medical facility staff can connect with hospital IT service and facilities support teams using remote visual guidance for help with troubleshooting. Junior IT technicians can connect with senior IT technicians to get networks up and running, as well as troubleshoot and maintain them.
Safe Remote Training
Use CareAR Instruct to fill skills gaps and transfer knowledge. More experienced techs can remotely upskill junior techs. Document and store annotations made throughout the repair process, so field techs can access this knowledge in the future. Capture institutional knowledge from technicians before they retire.
Michael Ramsey
Michael Ramsey

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey,
VP of Product Management, ServiceNow

icon AR pink mobile phone

AR Technologies

 

CareAR® Instruct

CareAR Instruct provides users with step-by-step augmented reality guidance overlayed within an iOS and Android device. Additional video, text, and animations personalize engagement and boost confidence based on each user’s optimal learning style. Instruct reduces technician and contractor phone-a-friend inefficiency with self-solve effectiveness.

CareAR® Assist

CareAR Assist enables IT service teams to overcome complexity, legacy system challenges and unexpected issues by empowering remote experts with real-time visual awareness coupled with contextual graphical guidance. Remotely located experts can engage with on-site customers or technicians to more quickly resolve issues more quickly.

CareAR® Insight

CareAR Insight offers immediate intelligence within Instruct and Assist from in-the-moment connected product state. Modify Instruct AR step guidance based upon IoT connected immediacy. Use contextual service history for predictive confidence within an Assist remote support session.