CareAR Instruct MRI mobile phone

CareAR for Healthcare

In healthcare, functional equipment can mean life or death. CareAR’s Service Xperience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Use on-demand instruction and remote assistance to troubleshoot, maintain, and repair medical devices.

CareAR for Healthcare

In healthcare, functional equipment can mean life or death. CareAR’s Service Xperience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Use on-demand instruction and remote assistance to troubleshoot, maintain, and repair medical devices.

CareAR for Healthcare

In healthcare, functional equipment can mean life or death. CareAR’s Service Xperience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Use on-demand instruction and remote assistance to troubleshoot, maintain, and repair medical devices.

Industry Challenge

Improve Compliance and Medical Device Maintenance With Predictive Insights

Hospitals are facing rising costs for installing, maintaining, and repairing their sensitive equipment, while skilled technicians are becoming harder to find. In addition, reliance on internet connectivity to run the machines, stricter regulations, an aging population, and the need to cut expenses are making it harder for hospitals to survive.

Top Challenges in Healthcare Industry

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Preventative maintenance, support, and repairs throughout the lifecycle of complex medical devices are expensive and time-consuming.

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The costs to maintain medical devices will accelerate due to an aging population and stricter regulations.

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Skilled technicians to troubleshoot and repair equipment are in short supply; IT resources are scarce.

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cost savings hospitals are missing due to lack of specialized expertise

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Create Intelligent Medical Equipment with AR

CareAR helps hospitals and other healthcare facilities keep life-saving medical equipment and devices online and operating consistently. Expert technicians can remotely help junior techs and non-technical medical staff install, troubleshoot, maintain, and repair equipment using AR-powered computer vision accessed via smartphones or tablets. In-house staff can receive self-guided, step-by-step instructions.

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Reduce Unexpected Downtime

Use AR-powered remote visual guidance to get medical equipment up and running faster, repair broken devices, and predict and solve issues before they occur.

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Reduce Service Costs

Diagnose and resolve problems remotely, reducing dispatches, travel time, and the wrong parts being delivered; improve first-time fix rates; service more hospitals in less time.

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Maintain or Improve Compliance

Keep up with stricter regulations on preventative medical equipment maintenance by using predictive tools and visual guidance to inspect devices and perform routine work remotely.

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Expand Training

Address skill gaps; upskill junior technicians and train non-technical hospital and medical facility employees by connecting them with remote experts; use self-guided instructional tools.

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Healthcare Use Cases

 
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Healthcare IT Services AR
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Medical Equipment Support, Repair, and Maintenance

Use remote visual guidance to give technicians or untrained hospital staff remote, step-by-step instructions to troubleshoot and fix complex medical devices and equipment. Use anchored annotations to highlight damage or areas that need attention. Use CareAR Insight to predict when a part will need replacing

Network Equipment Installation and Recalibration
Use remote guidance to help teams install specialized machinery. Untrained teams can use a smartphone or other device to show remote experts what they are seeing in real time. Experts can highlight certain parts and give step-by-step instructions using anchored circles, arrows, and text.
Safe Remote Training
Use CareAR Instruct to fill skill gaps and transfer knowledge. More experienced techs can remotely upskill junior techs. Document and store annotations made throughout the repair process so field techs can access this knowledge in the future. Capture institutional knowledge from technicians before they retire.
Michael Ramsey
Michael Ramsey

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey,
VP of Product Management, ServiceNow

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Technologies

 

CareAR® Instruct

CareAR Instruct is an augmented reality-based visual support platform that engages customers and employees with visually immersive, step-by-step instructions. Anyone can use standard iOS and Android devices to overlay graphics and text-based guidance on live video, which has been captured by computer vision, to create a context-based experience for each session.

CareAR® Assist

CareAR Assist enables service management teams anywhere, to provide real-time visual AR assistance, guidance, and compliance for their on-site customers, field workers, and employees. Remote agents and experts are able to virtually see the situation and visually guide customers and field workers intuitively using a suite of augmented reality tools via desktop, mobile, or smart glass devices, as if they were there in person.

CareAR® Insight

Gain immediate intelligence within Instruct and Assist from in-the-moment connected product state. Modify Instruct AR step guidance based upon IoT connected immediacy. Use contextual service history for predictive confidence within an Assist remote support session.