CareAR for Healthcare
In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.
Medical Device Support and Maintenance
Hospitals are facing rising costs for installing, maintaining, and repairing their sensitive equipment, while skilled technicians are becoming harder to find. The impact of unnecessary downtime, service scheduling challenges, and lack of sufficient medical devices expertise and skills are factors driving requirements for more effective support and maintenance for medical devices of all types.
Top Challenges in Healthcare Industry
Preventative maintenance, support, and repairs throughout the lifecycle of complex medical devices are expensive and time-consuming.
The in-house Health Technology Management team does not always have the appropriate experience or documentation and must often wait for a specialized technician to arrive.
Skilled technicians to troubleshoot and repair equipment are in short supply; IT resources are scarce.