CareAR for Healthcare
In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.
CareAR for Healthcare
In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.
CareAR for Healthcare
In healthcare, functional equipment can mean life or death. CareAR’s Service Experience Management (SXM) platform reduces healthcare equipment downtime, solves issues faster, improves compliance, and helps train hospital staff. Boost self-solve and self-learning, and receive remote assistance and guidance from offsite experts to troubleshoot, maintain, and repair medical devices.
Industry Challenge
Medical Device Support and Maintenance
Hospitals are facing rising costs for installing, maintaining, and repairing their sensitive equipment, while skilled technicians are becoming harder to find. The impact of unnecessary downtime, service scheduling challenges, and lack of sufficient medical devices expertise and skills are factors driving requirements for more effective support and maintenance for medical devices of all types.
Top Challenges in Healthcare Industry
Preventative maintenance, support, and repairs throughout the lifecycle of complex medical devices are expensive and time-consuming.
The in-house Health Technology Management team does not always have the appropriate experience or documentation and must often wait for a specialized technician to arrive.
Skilled technicians to troubleshoot and repair equipment are in short supply; IT resources are scarce.
%
cost savings hospitals are missing due to lack of specialized expertise
Enterprise AR Remote Visual Assist and Self-solve Service Experiences
CareAR helps hospitals and other healthcare facilities keep life-saving medical equipment and devices online and operating consistently. Expert technicians can remotely help junior techs and non-technical medical staff install, troubleshoot, maintain, and repair equipment using AR-powered computer vision accessed via smartphones or tablets. In-house staff can quickly resolve issues with self-solve service experiences.
Lower Unexpected Downtime
Use AR-powered remote visual guidance to get medical equipment up and running faster, repair broken devices, and even predict and solve issues before they occur.
Reduce Service Costs
Diagnose and resolve problems remotely, reducing dispatches, travel time, and the wrong parts being delivered; improve first-time fix rates; service more hospitals in less time.
Maintain or Improve Compliance
Meet or exceed stricter regulations on preventative medical equipment maintenance by using predictive tools and visual guidance to inspect devices and perform routine work remotely.
Expand Training
Address skills gaps; upskill junior technicians and train non-technical hospital and medical facility employees by connecting them with remote experts; use self-guided instructional tools.
Healthcare Use Cases
Medical Equipment Support, Repair, and Maintenance
Use remote visual guidance to give technicians or untrained hospital staff remote, step-by-step instructions to troubleshoot and fix complex medical devices and equipment. Use anchored annotations to highlight damage or areas that need attention.
IT and Facilities Support
Safe Remote Training
“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”
Michael Ramsey,
VP of Product Management, ServiceNow
AR Technologies
CareAR® Instruct
CareAR® Assist
CareAR® Experience Builder
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