HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company NEW YORK and NOIDA, India, May 5, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution, in...
CareAR Newsroom
Is Your Understaffed Service Team a Ticking Time Bomb? What You Don’t See Is Costing You Big
Running a field service or customer service team with fewer people than needed feels like a minor hiccup at first. A 5% staffing gap? No big deal, right? You redistribute tasks, push through, and keep operations humming. But even a small shortfall spirals quickly,...
HCLTech launches augmented reality-based IT infrastructure solution with CareAR
HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company NEW YORK and NOIDA, India, May 5, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution, in...
CareAR Announces Updates to CareAR for Salesforce on Salesforce AppExchange
CareAR clients can now benefit from expanded field service capabilities, allowing service teams to deliver more interactive and effective support. Plano, Texas, July 23, 2024 – CareAR today announced it has updated CareAR for Salesforce on Salesforce...
CareAR Names Tata Consultancy Services as 2023 Global Solutions Integration Partner of the Year
CareAR Presents TCS with Leadership Award for its Innovative Augmented Reality and Digital Twin Solutions that are Driving Success for Customers Plano, Texas - March 14, 2024 - CareAR, A Xerox Company, is proud to announce that Tata Consultancy Services (TCS) has been...
CareAR Instruct Achieves Platinum Rating for Keypoint Intelligence Report, Earns BLI 2024 Pick Award
Outstanding remote service and support technology emphasize the remarkable augmented reality and digital twin use cases. Plano, Texas – January 23, 2024 – CareAR, A Xerox Company, and Service Experience Management (SXM) market leader, announced that Keypoint...
Is Your Understaffed Service Team a Ticking Time Bomb? What You Don’t See Is Costing You Big
Running a field service or customer service team with fewer people than needed feels like a minor hiccup at first. A 5% staffing gap? No big deal, right? You redistribute tasks, push through, and keep operations humming. But even a small shortfall spirals quickly,...
The “Silver Tsunami” is Here: Your Guide to Protecting Institutional Knowledge & Empowering Your Service Teams
Are you ready for the greatest workforce shift in modern history? The Silver Tsunami is here, and it’s not just a catchy phrase—it’s a seismic event reshaping customer service and field service teams. As millions of Baby Boomers retire, service leaders face a critical...
Show Me, Don’t Tell Me: How Remote Visual Assistance Transforms Customer and Field Service Support
In today’s fast-paced, customer-centric world, delivering exceptional support is a cornerstone of success for both customer service and field service operations. Traditional communication methods—voice-only calls and written exchanges via email or chat—have long been...
The Rise of Remote Field Service
The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...