CareAR Presents TCS with Leadership Award for its Innovative Augmented Reality and Digital Twin Solutions that are Driving Success for Customers Plano, Texas - March 14, 2024 - CareAR, A Xerox Company, is proud to announce that Tata Consultancy Services (TCS) has been...
CareAR Newsroom
Utility Week Live 2024
May 21-22, 2024 Birmingham, UK
What is a truck roll and how to reduce them?
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
CareAR Names Tata Consultancy Services as 2023 Global Solutions Integration Partner of the Year
CareAR Presents TCS with Leadership Award for its Innovative Augmented Reality and Digital Twin Solutions that are Driving Success for Customers Plano, Texas - March 14, 2024 - CareAR, A Xerox Company, is proud to announce that Tata Consultancy Services (TCS) has been...
CareAR Instruct Achieves Platinum Rating for Keypoint Intelligence Report, Earns BLI 2024 Pick Award
Outstanding remote service and support technology emphasize the remarkable augmented reality and digital twin use cases. Plano, Texas – January 23, 2024 – CareAR, A Xerox Company, and Service Experience Management (SXM) market leader, announced that Keypoint...
CareAR’s Augmented Reality Healthcare Solution Enhances Patient Outcomes
Reinventing the service experience extends to the patient experience and delivers comprehensive connected care in facilities and at homes PLANO, Texas -- August 1, 2023 – CareAR, A Xerox company, the Service Experience Management market leader today announced the...
CBA Signs Distribution Agreement with Nomura Research Institute (NRI) for Innovative SXM Platform CareAR
This partnership accelerates the digital transformation of companies in Japan using The CareAR SXM (Service Experience Management) platform. On April 27, 2023, Communication Business Avenue, Inc. ("CBA") and Nomura Research Institute, Ltd. ("NRI") signed a...
Xerox’s Steve Bandrowczak: AI, augmented reality help customers in today’s hybrid workplace
Xerox embraces innovation to transform service delivery for customers
CareAR was featured on Fox News! Our AI & AR solutions continue to solve major knowledge gap & ESG customer challenges
The Fast Mode: Lenovo, CareAR Collaborate to Deliver Next-gen 3D XR Wearable Solutions
Utility Week Live 2024
May 21-22, 2024 Birmingham, UK
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May 7-9, 2024 Las Vegas, NV, USA
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May 6-8, 2024 Palm Springs, CA, USA
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September 26-28, 2023 Las Vegas, NV
What is a truck roll and how to reduce them?
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
How Augmented Reality for Water Utilities Achieves Operational Excellence
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
10 Ways Digital Form Automation Can Supercharge Field Service
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Average Handle Time (AHT) Explained: Unlock the power of AR support in customer service
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...