CareAR for IT Services

Increase self-solve and resolve incidents remotely while elevating IT staff and employee productivity through enterprise augmented reality (AR) visual assistance and guidance

Resolve incidents remotely and safely

CareAR enables your IT staff to more effectively support wiring configurations, server installations and any mechanical deployment or modification with AR visual assistance. IT staff can provide remote assistance and instructions, instantly, to employees ensuring higher remote resolutions, and reduced incident times, while enhancing safety. Employees can remain productive by allowing IT staff to spend less time assessing the situation and more time solving the actual problem. Whether through live visual AR interactions, self-guided instructions, or contextual insights, CareAR makes expertise accessible anywhere .

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Reduce Time-Sensitive Resolutions

Deflect costly dispatches by enabling experts to virtually see and solve issues remotely, as if actually there on-site.

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Broader Coverage of Virtual Workers

Remote and centralized IT fulfiller staff best positioned to support next normal virtual employees and workers.

Self-solve with AR

Boost Self-Solve

Boost self-solve effectiveness for IT staff and contractors with step-by-step AR visual direction.

CareAR Assist for IT Services

Visual AR Assistance and Guidance

Allow remote IT staff to visually assist on-site employees to “see what they see” and virtually guide them via a digital suite of AR tools, as if they were physically on-site. Using desktop, mobile, or smart glasses, both parties can annotate collaboratively over live HD video on 3D objects that pin in place and persist throughout the session. Avoid unneeded site visits to achieve greater efficiency of resources and safety due to contact avoidance. If a site visit is required, IT staff can then “Know Before they Go” by reviewing AR snapshots and video to be best prepared prior to dispatch to resolve the issue the first time.

CareAR Assist for IT Services
Digital twin rack server self-solve instructions

Self-solve for Customers and Employees

Empower IT field technicians and contractors with AR and interactive 3D self-guidance to increase self-solve rates and reduce “phone a friend” inefficiencies. Hotspot focus engages users with contextual graphical guidance overlayed on actual objects within each user’s smartphone or wearable device field of view. Additional video and 2D content with natural language search effectiveness enables users to self-tailor step-by-step direction for their optimal learning style. Self-guidance efficiency reduces escalated calls, minimizes error rates, and upskills field service technicians with AR self-solve effectiveness. Use case examples include upskilling field technicians and contractors, training on new and legacy products, and standards and compliance.

CareAR ServiceNow IT Services

ServiceNow IT Service Management Integration

CareAR integrates with ServiceNow’s IT Service Management, enabling CareAR Assist session to be launched directly within each case. AR snapshot and video guidance are automatically included with work orders to ensure accurate parts delivery and speed time to resolution. Visual content as well as customer feedback are stored within the case history for future reference, proof of work completion, and compliance.

CareAR ServiceNow IT Services

Show your Field Workers you Care


Increase in Dispatch Deflections


Increase in First Time Fix Rates


Increase in Remote Resolution Rates


Reduction in Resolution Time
As a global data center provider for the worlds largest companies, our customers and employees are critical to our success. Our ability to respond and resolve remote issues quickly while minimizing costs and maximizing customer outcomes, is crucial for optimizing operations. CareAR provides that ability and has great potential to improve Cyrus One processes and outcomes for our clients.
John Gould

Chief Commercial Officer, CyrusOne