Deflect Dispatches While Enhancing Safety
CareAR enables your field workers to receive remote expert assistance and instructions, instantly. Increase first-time fixes, reduce resolution times, and avoid additional truck rolls, while enhancing safety. Address skills gap and knowledge transfer challenges, while allowing field technicians to spend less time assessing the situation and more time solving the actual problem. Whether through live visual AR interactions, self-guided instructions, or contextual insights, CareAR makes expertise accessible anywhere.
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Deflect Costly DispatchesEnable experts to virtually see and solve issues remotely, while reducing time-sensitive resolution |
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Bridge Skills Gap ChallengesProvide broader coverage of remote experts to less experienced field technicians |
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Boost Self-SolveBoost self-solve effectiveness for field technicians and contractors with step-by-step AR visual direction. |
Visual AR Assistance and Guidance
Allow remote experts to visually assist onsite field workers to “see what they see” and virtually guide them via a digital suite of AR tools, as if they were physically onsite. Using desktop, mobile, or smart glasses, both parties can annotate collaboratively over live HD video on 3D objects that pin in place and persist throughout the session. Avoid unneeded site visits to achieve greater efficiency of resources and safety due to contact avoidance. If a site visit is required, field workers can then “know before they go,” by reviewing AR snapshots and video to be best prepared prior to dispatch and resolve the issue the first time.
Self-solve for Customers and Employees
Empower field technicians and contractors with AR and interactive 3D self-guidance to increase self-solve rates and reduce “phone a friend” inefficiencies. Hotspot focus engages users with contextual graphical guidance overlayed on actual objects within each user’s smartphone or wearable device field of view. Additional video and 2D content with natural language search effectiveness enables users to self-tailor step-by-step direction for their optimal learning style. Self-guidance efficiency reduces escalated calls, minimizes error rates, and upskills field service technicians with AR self-solve effectiveness. Use case examples include upskilling field technicians and contractors, training on new and legacy products, and standards and compliance.
ServiceNow Field Service Management Integration
CareAR integration within the ServiceNow Field Service Management platform enables CareAR Assist session to be launched directly within each case. AR snapshot and video guidance are automatically included with work orders to ensure accurate parts delivery and speed time to resolution. Visual content as well as customer feedback are stored within the case history for future reference, proof of work completion, and compliance.
METRICS
Show your Field Workers you Care
%
Increase in Dispatch Deflections
%
Increase in First Time Fix Rates
%
Increase in Remote Resolution Rates
%