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CareAR for Field Services

Enhance field worker efficiency and safety through augmented reality visual assistance and guidance
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Deflect dispatches while enhancing safety

CareAR enables your field workers to receive remote expert assistance and instructions, instantly. Ensure higher first time fixes, reduced resolution times, and avoiding additional truck rolls while enhancing safety. Address skills gap and knowledge transfer challenges while allowing field technicians to spend less time assessing the situation and more time solving the actual problem. Whether through live visual AR interactions, self guided instructional, or through contextual insights, CareAR makes expertise accessible anywhere.

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Deflect Costly Dispatches

Enable experts to virtually see and solve issues remotely, while reducing time-sensitive resolution

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Bridge Skills Gap Challenges

Provide broader coverage of remote experts to less experienced field technicians

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Enhance Safety

Foster contact avoidance for customers and employees by converting on-site visits to virtual visual visits

Field Service Working Using Google Glass and Augmented Reality

Visual AR Assistance and Guidance

Allow remote experts to visually assist on-site field workers to “See What they See” and virtually guide them via a digital suite of AR tools, as if they were physically there on-site. Using desktop, mobile, or smart glasses, both parties can annotate collaboratively over live HD video on 3D objects that pin in place and persist through-out the session. Avoid unneeded site visits for achieving greater efficiency of resources and safety due to contact avoidance. If a site visit is required, field workers can then “Know Before they Go” in order to be best prepared prior to dispatch to resolve the issue the first time.

CareAR Instruct for Field Service

Interactive Instructions and Contextual Insights

Empower field workers with intelligence at their fingertips to complete tasks on their own more consistently the first time with greater accuracy. Through combining AI with AR, we are augmenting intelligence of service teams to uniquely up-skill knowledge gaps, while greatly improving competency and efficiency levels. Imagine a world where contextual data of insights and interactive instructions was overlaid on 3D objects or assets, displaying information needed to self diagnose and self solve.

CareAR with ServiceNow for Field Services

ServiceNow Field Service Management Integration

CareAR integrates with ServiceNow’s Field Service Management, extending their workflow from enabling Remote AR Calling to Compliance. Provide a frictionless experience for your field workers to access real-time expert assistance while enabling your remote experts to provide live AR assistance and guidance. Content of images and recordings, during the service session, can automatically be captured and saved seamlessly into the ServiceNow Work Order or Knowledge Base for future reference, proof of work completion and compliance. 

METRICS

Show your Field Workers you Care

50% Increase in Dispatch Deflections
82% Increase in First Time Fixes
85% Increase in Remote Resolutions
63% Reduction in Resolution Times

We are excited that CareAR has selected Glass Enterprise Edition 2 as their preferred smart glasses platform to help field services teams be more effective and efficient at their jobs.

Mireia Aguilera, Head of Partnerships Glass

Visually Resolve Issues Remotely Using Enterprise Augmented Reality

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