Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations,...
2024 has been a whirlwind year at CareAR, and we're thrilled to reflect on the incredible advancements we've made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what's possible and empower our...
KPIs help service organizations measure the performance of established goals. Learn how AR and AI visual guidance can improve your KPIs.
In today's fast-paced world, businesses constantly strive to outperform the competition. To achieve this, they must improve efficiency, minimize errors, and empower their workforce. This is where 3D-enabled digital work instructions shine. These cutting-edge tools...
CareAR Assist now offers screen sharing to expand its remote solution toolkit capabilities—at no extra cost to customers. With this new feature, users can easily share their screens or invite others to view their screens, making it simpler to provide remote...
Workplace safety isn't just a box to tick, it's a vital commitment to protecting your most valuable asset - your people. Traditional methods of ensuring compliance rely on manual observation, spot checks, and self-reporting. These methods can be slow, error-prone, and...
AI image generation within your digital work instructions is an easy, cost-effective, and time saving way to create content.
Intelligent enablement platforms empower technicians and customer service reps to operate more efficiently, confidently, and consistently.
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
Learn how User-friendly 3D scanning applications reduce the time and expertise required to generate 3D models, democratizing content creation.
Tired of dusty binders and confusing PDF manuals? Let's talk about reimagining job aids for the modern workforce. Forget static, one-size-fits-all documents; enter the world of CareAR® Instruct and Experience Builder. This powerful duo utilizes augmented reality (AR),...
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
