CareAR for Manufacturing

In manufacturing, time is money. CareAR’s Service Xperience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.

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CareAR for Manufacturing

In manufacturing, time is money. CareAR’s Service Xperience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.

Watch Video Download Solution Brief

CareAR for Manufacturing

In manufacturing, time is money. CareAR’s Service Xperience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.

Watch Video Download Solution Brief

Industry Challenge

Improve Compliance, Safety and Productivity with Augmented Intelligence

In manufacturing, time is money. CareAR’s Service Experience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.

Top Challenges in Manufacturing Industry

Costly downtime due to machine malfunctions and overextended experts.

Excessive waste and scrap due to incorrect parts delivered and inefficient technicians.

Skill and knowledge gaps; institutional knowledge leaving with employees as they retire; labor shortages

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%

of software CTOs expect immersive technologies to be focused on assembly errors.

Deliver AI-powered visual self-service

CareAR helps manufacturers digitally transform their service experience, optimize equipment repair and maintenance, and operate more efficiently. Technicians and customers at all experience levels can access “see-what-I-see” technology, AI, and computer vision from their smartphones, tablets, and smart glasses for remote support, product insights, and self-guided, step-by-step instructions.

Improve First Time Fix Rates

Visual expert guidance minimizes same issue return dispatch and boosts uptime.

Reduce Scrap

Manage inventory and decrease incorrect parts delivery. Train and guide technicians in more effective machinery repair and maintenance.

Maximize Productivity

Fill skill gaps, train less-experienced technicians, and connect them to experts. Minimize travel. Predict and solve issues before they occur.

Optimize Safety and Compliance

Increase safety by using remote guidance to reduce site visits and maintain social distancing. Comply with maintenance regulations through more efficient machinery upkeep.

Manufacturing Use Cases

Release the nut and remove the bolt.

Network Equipment Installation Manufacturing

Equipment Inspection, Repair and Maintenance

Use real-time video to virtually survey equipment and annotate on screen to highlight damage or areas that need attention. Remotely talk users through routine maintenance or repairs. Use predictive capabilities in CareAR Insight to determine when a part will need routine maintenance or replacement.

Network Equipment Installation and Recalibration

Use remote guidance to help teams install specialized machinery. Untrained teams can use a smartphone or other device to show remote experts what they are seeing in real time. Experts can highlight certain parts and give step-by-step instructions using anchored circles, arrows, and text.

Safe Remote Training

Use CareAR Instruct to fill skill gaps and transfer knowledge. More experienced techs can remotely upskill junior techs. Document and store annotations made throughout the repair process so field techs can access this knowledge in the future. Capture institutional knowledge from technicians before they retire.

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey,
VP of Product Management, ServiceNow

Technologies

Augmented Reality

The ability to project additional digital information in real time within a person’s field of vision. Annotation tools can place 3D objects, arrows, circles, and text-based instructions that remain anchored in place over a live video stream, even when the device moves.

Augmented Intelligence

AI enhances the CareAR augmented reality experience with machine learning for accurate 3D object detection. CareAR also uses AI for state detection for dynamic instructional guidance influenced by motion. AI predictive analytics can identify probability of part failure to focus attention and guide sourcing for part replacement.

Service Experience Management

Service experience management is the discipline of transforming customer and employee service experiences within digital interactions to increase business value across the organization.

CareAR for Manufacturing

CareAR for Manufacturing