CareAR for Manufacturing

Manufacturers not only have to support the products that they deliver but also the increasingly complex systems that create those products. Making expertise accessible with live visual AR interactions, instructions, and intelligence can drive game-changing business outcomes that deliver significant operational efficiencies, reduce cost, and create improved customer and employee experiences.

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CareAR for Manufacturing

Manufacturers not only have to support the products that they deliver but also the increasingly complex systems that create those products. Making expertise accessible with live visual AR interactions, instructions, and intelligence can drive game-changing business outcomes that deliver significant operational efficiencies, reduce cost, and create improved customer and employee experiences.

Watch Video Download Solution Brief

CareAR for Manufacturing

Manufacturers not only have to support the products that they deliver but also the increasingly complex systems that create those products. Making expertise accessible with live visual AR interactions, instructions, and intelligence can drive game-changing business outcomes that deliver significant operational efficiencies, reduce cost, and create improved customer and employee experiences.

Watch Video Download Solution Brief

Industry Challenge

Improve Uptime, First Time Resolution, and Carbon Footprint with AR

Disruptions and risks are not unfamiliar to manufacturing leaders who have been facing recurring supply chain disruptions, labor shortages, and a widening skills gap. These, combined with equipment downtime, slow resolution of issues, speed of business processes, and smart factory initiatives, have left companies racing to drive efficiency and operational excellence.

Top Challenges in Manufacturing Industry

Costly downtime due to machine malfunctions and long handling time

First time resolution of issues for customers and technicians

Skill curation and knowledge capture; talent retention and workforce stability

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%

of software CTOs expect immersive technologies to be focused on assembly errors.

Remote solve and self-solve with AR

CareAR helps manufacturers digitally transform their service experience, optimize equipment repair and maintenance, and operate more efficiently. Technicians and customers at all experience levels can access “see-what-I-see” technology, AI, and computer vision from their smartphones, tablets, and smart glasses for remote support, product insights, and self-guided, step-by-step instructions.

Improve First Time Fix Rates

Visual expert guidance speeds resolution and boosts uptime, minimizing disruption to the business and saves everyone time and money.

Reduce Scrap

Diagnose issues correctly and decrease incorrect parts delivery. Train and guide technicians in more effective machinery repair and maintenance.

Maximize Productivity

Fill skill gaps, train less-experienced technicians, and connect them to experts. Minimize travel. Predict and solve issues before they occur.

Optimize Safety and Compliance

Increase safety by using remote guidance to maintain social distancing. Comply with maintenance regulations through more efficient machinery upkeep.

Manufacturing Use Cases

Network Equipment Installation Manufacturing

Production and Manufacturing Operations

Use AR visual support to reduce downtime and improve product quality and worker safety. Utilize self-guided troubleshooting, maintenance, and repair to expand technical capabilities across less experienced teams. Employ state detection and validated work to ensure operator safety by mandating compliance before continuing production.

OEM Product Support

Utilize pre-truck roll remote visual troubleshooting, parts predetermination, and risk assessment to improve first time fix rates. Employ product tours with 2D visuals and instructions for self-guided set-up and assembly. Leverage 3D visual experiences for visual interactions with products pre-sales and at initial set-up to increase brand loyalty.

Heavy and Complex Machine Service

Use self-serve visual based ‘always on’ training and instruction to drive worker confidence and job satisfaction, while delivering higher quality, safe, compliant work products. Employ product tours with 3D or 2D visuals and step by step work instructions for self-guided training, process, assembly, checklist experiences.

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey,
VP of Product Management, ServiceNow

AR Technologies

CareAR® Instruct

CareAR Instruct provides users with step-by-step augmented reality guidance overlayed within an iOS and Android device. Additional video, text, and animations personalize engagement and boost confidence based on each user’s optimal learning style. Instruct reduces technician and contractor phone-a-friend inefficiency with self-solve effectiveness.

CareAR® Assist

CareAR Assist enables IT service teams to overcome complexity, legacy system challenges and unexpected issues by empowering remote experts with real-time visual awareness coupled with contextual graphical guidance. Remotely located experts can engage with on-site customers or technicians to more quickly resolve issues more quickly.

CareAR® Insight

CareAR Insight offers immediate intelligence within Instruct and Assist from in-the-moment connected product state. Modify Instruct AR step guidance based upon IoT connected immediacy. Use contextual service history for predictive confidence within an Assist remote support session.

Transform Your Manufacturing Service Experience Using CareAR's SXM Platform

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CareAR for Manufacturing

CareAR for Manufacturing