
CareAR for Manufacturing
In manufacturing, time is money. CareAR’s Service Xperience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.
CareAR for Manufacturing
In manufacturing, time is money. CareAR’s Service Xperience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.
CareAR for Manufacturing
In manufacturing, time is money. CareAR’s Service Xperience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.
Industry Challenge
Improve Compliance, Safety and Productivity with Augmented Intelligence
In manufacturing, time is money. CareAR’s Service Experience Management (SXM) platform cuts costs by eliminating equipment downtime, solving issues faster, decreasing travel, reducing scrap, improving safety, and enhancing productivity. Use remote assistance, on-demand instruction and predictive insights to troubleshoot, install and repair machinery, train staff, and improve outcomes.
Top Challenges in Manufacturing Industry
Costly downtime due to machine malfunctions and overextended experts.
Excessive waste and scrap due to incorrect parts delivered and inefficient technicians.
Skill and knowledge gaps; institutional knowledge leaving with employees as they retire; labor shortages
%
of software CTOs expect immersive technologies to be focused on assembly errors.
Improve First Time Fix Rates
Visual expert guidance minimizes same issue return dispatch and boosts uptime.
Reduce Scrap
Manage inventory and decrease incorrect parts delivery. Train and guide technicians in more effective machinery repair and maintenance.
Maximize Productivity
Fill skill gaps, train less-experienced technicians, and connect them to experts. Minimize travel. Predict and solve issues before they occur.
Optimize Safety and Compliance
Increase safety by using remote guidance to reduce site visits and maintain social distancing. Comply with maintenance regulations through more efficient machinery upkeep.
Manufacturing Use Cases



Equipment Inspection, Repair and Maintenance
Network Equipment Installation and Recalibration
Safe Remote Training


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”
Michael Ramsey,
VP of Product Management, ServiceNow