IT Services Solutions
CareAR’s Service Xperience Management (SXM) platform enhances both the customer and service experiences by enabling remote access to experts, improving IT security, reducing downtime, and solving issues faster. Use remote visual support via AR and AI technologies, on-demand instruction, and predictive insights to troubleshoot, maintain data centers, and train staff.
Improve IT Security, Reduce Database Downtime, and Revolutionize IT Training With AR Visual Support, Instructional Content, and Predictive Insights
IT departments were already stretched thin, and the COVID-19 pandemic has amplified this with the move to remote work. Limited resources, widening skill gaps, growing cyber-security risks, stricter regulations, excessive technician dispatches, and expensive downtime are all accelerating as telecommuting becomes permanent. Companies will need to do more with less.
Top Challenges in IT Services Industry
Growing cyber security risks, especially with remote work; tougher security regulations that affect the ability to stay compliant.
A widening IT skills shortage due to constant change, reductions in in-house staff, and a retiring workforce.
Access to IT/data server premises is highly controlled, so offsite work is preferred; preventing excessive technician dispatches.