IT Services Data Rack

IT Services Solutions

CareAR’s Service Xperience Management (SXM) platform enhances both the customer and service experiences by enabling remote access to experts, improving IT security, reducing downtime, and solving issues faster. Use remote visual support via AR and AI technologies, on-demand instruction, and predictive insights to troubleshoot, maintain data centers, and train staff.

IT Services Solutions

CareAR’s Service Xperience Management (SXM) platform enhances both the customer and service experiences by enabling remote access to experts, improving IT security, reducing downtime, and solving issues faster. Use remote visual support via AR and AI technologies, on-demand instruction, and predictive insights to troubleshoot, maintain data centers, and train staff.

IT Services Solutions

CareAR’s Service Xperience Management (SXM) platform enhances both the customer and service experiences by enabling remote access to experts, improving IT security, reducing downtime, and solving issues faster. Use remote visual support via AR and AI technologies, on-demand instruction, and predictive insights to troubleshoot, maintain data centers, and train staff.

IT Server Instructions

Industry Challenge

Improve IT Security, Reduce Database Downtime, and Revolutionize IT Training With AR Visual Support, Instructional Content, and Predictive Insights

IT departments were already stretched thin, and the COVID-19 pandemic has amplified this with the move to remote work. Limited resources, widening skill gaps, growing cyber-security risks, stricter regulations, excessive technician dispatches, and expensive downtime are all accelerating as telecommuting becomes permanent. Companies will need to do more with less.

Top Challenges in IT Services Industry

icon cyber security

Growing cyber security risks, especially with remote work; tougher security regulations that affect the ability to stay compliant.

icon tech waste

A widening IT skills shortage due to constant change, reductions in in-house staff, and a retiring workforce.

icon lost worker

Access to IT/data server premises is highly controlled, so offsite work is preferred; preventing excessive technician dispatches.

AR Instructions on Server Rack
IT Services Illustration

%

of North American IT departments have a skills gap.

IT Services Illustration
icon eye on computer chip

Make Your IT Services Department AR Ready

Transform and upgrade your IT department with the ability to train, assist, instruct, and prevent issues with CareAR’s augmented reality and augmented intelligence SXM platform.

icon security seal

Increase Security and Compliance

Perform routine maintenance and inspections, keep sensitive information secure, and improve compliance with remote support.

icon upwards meter

Get Equipment Up and Running Faster

Remote visual guidance and instructional content help technicians install equipment, troubleshoot, and resolve issues, therefore reducing unnecessary dispatches.

icon thumbs up

Optimize Customer Experience

Improve customer satisfaction with faster resolution times and higher first-time fix rates. Provide better IT support to employees working remotely, boosting employee productivity.

icon service truck

Reduce Service Costs

Minimize travel by deflecting costly dispatches. Improve first-time fix rates by seeing the issue right away. Upskill less experienced technicians quickly. Predict and solve issues before they occur.

Server Rack Icon

IT Services Use Cases

 
IT Service Management
Data Center Operations
IT Remote Support and Training
IT Service Management
Use real-time visual guidance to remotely talk technicians, vendors, and in-house support through equipment installation, inspection, troubleshooting, maintenance, and repairs. Provide instructional content to help less experienced technicians set up and maintain equipment quickly. Use the CareAR® Insight app to predict when a part will need replacing.
Data Center Operations
Use remote guidance to connect external teams with internal IT staff when outside workers are not allowed due to security constraints. These remote teams can see what untrained teams are seeing in real time via smartphones or other devices and guide them using anchored annotations.
Remote Support and Training
Transfer knowledge and train new employees with your own custom instructional content, using the CareAR® Instruct app. Senior techs can help junior techs keep their skills up to date using remote guidance. Document and store annotations made during work sessions for future reference. Capture institutional knowledge from retiring technicians before they leave.
John Menth
John Menth

“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”

John Menth,
Director of Operations, Service IT Direct

icon AR pink mobile phone

Technologies

 

CareAR® Instruct

CareAR Instruct is an augmented reality-based visual support platform that engages customers and employees with visually immersive, step-by-step instructions. Anyone can use standard iOS and Android devices to overlay graphics and text-based guidance on live video, which has been captured by computer vision, to create a context-based experience for each session.

CareAR® Assist

CareAR Assist enables service management teams anywhere, to provide real-time visual AR assistance, guidance, and compliance for their on-site customers, field workers, and employees. Remote agents and experts are able to virtually see the situation and visually guide customers and field workers intuitively using a suite of augmented reality tools via desktop, mobile, or smart glass devices, as if they were there in person.

CareAR® Insight

Gain immediate intelligence within Instruct and Assist from in-the-moment connected product state. Modify Instruct AR step guidance based upon IoT connected immediacy. Use contextual service history for predictive confidence within an Assist remote support session.