IT Services Solutions
CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.
Reduce Equipment Downtime, Improve Resolution Times, and Revolutionize IT Training With AR
IT services are challenged by installation, configuration and support needs spanning hardware and software issues. Range of user devices, storage evolution, network equipment and cable sprawl challenges even the most experienced technician. With scarce IT resources, organizations will need to find new ways to improve operational efficiencies and reduce costs.
Top Challenges in IT Services Industry
Providing efficient support for many user devices and complex network infrastructure with increasingly limited technical resources
Enabling technicians to manage legacy systems and support new equipment deployments with more efficient digital tools
Dealing with cabling challenges resulting from device growth, space impact. and installation inexperience of employees /contractors