IT Services Data Rack

IT Services Solutions

CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.

IT Services Solutions

CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.

IT Services Solutions

CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.

IT Server Instructions

Industry Challenge

Reduce Equipment Downtime, Improve Resolution Times, and Revolutionize IT Training With AR

IT services are challenged by installation, configuration and support needs spanning hardware and software issues. Range of user devices, storage evolution, network equipment and cable sprawl challenges even the most experienced technician. With scarce IT resources, organizations will need to find new ways to improve operational efficiencies and reduce costs.

Top Challenges in IT Services Industry

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Providing efficient support for many user devices and complex network infrastructure with increasingly limited technical resources

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Enabling technicians to manage legacy systems and support new equipment deployments with more efficient digital tools

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Dealing with cabling challenges resulting from device growth, space impact. and installation inexperience of employees /contractors

AR Instructions on Server Rack
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%

of North American IT departments have a skills gap.

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Increase Your IT Services Efficiency With AR

CareAR empowers IT organizations with real-time remote visual insight with augmented reality graphical guidance to resolve IT challenges resulting from device, network infrastructure, and cabling that has evolved over time, frequently without best practice verification. Contextual remote assist and self-solve guidance digitally transforms processes, overcomes the unexpected, and enhances experiences.

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Increase Self-Solve

Boost self-solve and self-learning for customers, employees, and contractors with step-by-step augmented reality graphical guidance.

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Get Equipment Up and Running Faster

Enhance service efficiency and effectiveness with tailored visual direction, empowering technicians, contractors, and customers with annotated visual instruction from remote experts.

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Optimize Customer Experience

Improve customer satisfaction with remote visual assistance and self-service instructions for customers and employees, ensuring faster remote resolutions and reduced incident times.

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Reduce Service Costs

Increase operational efficiencies and performance of IT support with AR by enabling customer self-help, increasing first-time fixes, deflecting costly dispatches, and upskilling less experienced technicians quickly.

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IT Services Use Cases

 
IT Service Management
Data Center Operations
IT Remote Support and Training
IT Service Management
Use real-time visual guidance to enable self-solve and remotely talk technicians, vendors, and in-house support through equipment installation, inspection, troubleshooting, maintenance, and repairs. Provide step-by-step AR graphical guidance to help less experienced technicians set up and maintain equipment quickly.
Data Center Operations
Use remote visual guidance to connect external teams with internal IT staff when outside workers are not allowed due to security constraints. These remote teams can see what untrained teams are seeing in real time via smartphones, tablets or other devices and guide them using anchored annotations.
Remote Support and Training
Transfer knowledge and train new employees with your own contextual, digital and visual content. Upskill junior techs by using 2D and video hot spot content that enables personalized learning. Document and store annotations made during work sessions for future reference. Capture institutional knowledge from retiring technicians.
John Menth
John Menth

“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”

John Menth,
Director of Operations, Service IT Direct

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AR Technologies

 

CareAR® Instruct

CareAR Instruct provides users with step-by-step augmented reality guidance overlayed within an iOS and Android device. Additional video, text, and animations personalize engagement and boost confidence based on each user’s optimal learning style. Instruct reduces technician and contractor phone-a-friend inefficiency with self-solve effectiveness.

CareAR® Assist

CareAR Assist enables IT service teams to overcome complexity, legacy system challenges and unexpected issues by empowering remote experts with real-time visual awareness coupled with contextual graphical guidance. Remotely located experts can engage with on-site customers or technicians to more quickly resolve issues more quickly.

CareAR® Insight

CareAR Insight offers immediate intelligence within Instruct and Assist from in-the-moment connected product state. Modify Instruct AR step guidance based upon IoT connected immediacy. Use contextual service history for predictive confidence within an Assist remote support session.