AR Remote Assistance and Visual Guidance
Empower service teams anywhere to provide AR remote assistance with expert visual guidance. See what your customers, employees, and field workers see in real-time while collaborating with a suite of augmented reality tools to digitally guide and solve their problems as if actually there on-site.
Deflect Costly Dispatches
Reduce Time-Sensitive Resolutions
Enhance Safety
AR Remote Assistance
CareAR Assist enables live AR remote assistance visual guidance, and compliance for remotely identifying and solving issues, anywhere.
Escalate experts or agents to see and guide resolutions remotely, as if they’re on-site. Experience live HD video and audio streaming with augmented reality collaboration tools that anchor annotations on objects in space, ensuring a high level of accuracy and user experience. Automatic capture content of images and recordings from sessions saved into service tickets for proof of work or compliance or import into your knowledge base.
ServiceNow Integrations
CareAR is integrated with ServiceNow for Customer, Field, and IT Service Management
Elevate and extend your ServiceNow applications and workflow experiences with AR remote assistance support tools. ServiceNow teams can now enable AR remote assistance with visual support in any situation. Instantly collaborate with customer service or technical service representatives to see the situation and solve the issue remotely using AR annotations and overlays. Save images or recordings captured during live sessions directly into your work order.
Enterprise AR Analytics
Smart AR support platform that gets smarter with each session
CareAR’s platform gets smarter with each AR remote assistance session. We tag and track teams, content, interactions, usage, and location data to manage and measure critical KPIs. Additional integrations to ServiceNow performance analytics allow baseline comparisons for showcasing tangible operational results.
How It Works
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Features
Powerful AR Remote Assistance Tools to Make Anyone an Instant Expert
Data Capture
Snapshot
Capture images with annotations from the session to document completed work
Video Recording
Record remote AR assistance sessions for quality and training purposes
Surveys
Collect post-call feedback, including satisfaction ratings, from both customers and agents
Analytics
Gain insights into team performance, interaction trends, and service utilization
Live Assistance
AR Annotations
Facilitate visual collaboration through a rich suite of AR annotation tools
AR Measurement
Enable remote real-world measurements through an integrated AR ruler tool
Image Sharing
Quickly share camera roll image to improve communication and problem resolution
Any Device
Use remote AR assistance via desktop, mobile, smart glasses, or web browser
SXM Platform
SSO Support
Manage user identify with SAML authentication and just-in-time provisioning
Encryption
Sessions are encrypted to ensure the complete confidentiality of audio, video, and data
Data Residency
Ensure your data remains within your chosen geographic region
SOC 2
Our security practices are independently verified to ensure the highest standards for data protection and control
Workflow Integrations
ServiceNow
Seamlessly integrate into ServiceNow CSM, FSM, and ITSM
Salesforce
Embed AR remote assistances into Service Cloud and Field Service
Embedded Web
Integrate your web app into the Instruct experience workflow
Amazon S3
Bring your own storage to save remote AR assistance sessions to AWS
Data Capture
Snapshot
Capture images with annotations from the session to document completed work
Live Assistance
AR Annotations
Facilitate visual collaboration through a rich suite of AR annotation tools
SXM Platform
SSO Support
Manage user identify with SAML authentication and just-in-time provisioning
Workflow Integrations
ServiceNow
Seamlessly integrate into ServiceNow CSM, FSM, and ITSM
Video Recording
Record remote AR assistance sessions for quality and training purposes
AR Measurement
Enable remote real-world measurements through an integrated AR ruler tool
Encryption
Sessions are encrypted to ensure the complete confidentiality of audio, video, and data
Salesforce
Embed AR remote assistances into Service Cloud and Field Service
Surveys
Collect post-call feedback, including satisfaction ratings, from both customers and agents
Image Sharing
Quickly share camera roll image to improve communication and problem resolution
Data Residency
Ensure your data remains within your chosen geographic region
Web API
Create custom integrations with your own app using the web API
Analytics
Gain insights into team performance, interaction trends, and service utilization
Any Device
Use remote AR assistance via desktop, mobile, smart glasses, or web browser
SOC 2
Our security practices are independently verified to ensure the highest standards for data protection and control.
Amazon S3
Bring your own storage to save remote AR assistance sessions to AWS
Related Content
CareAR Assist Demo Video
