The Service Experience Management (SXM) Leader
Mission
At CareAR, our mission is to Make Expertise Accessible with live visual AR interactions, instructions, and intelligence in order to drive game-changing operational efficiencies, customer outcomes and enhanced safety.
Vision
We are revolutionizing the service experience while delivering significant operational efficiencies and real business value. We envision a world where human intelligence and information are augmented with contextual data delivered on-demand across devices from desktop to drones to support any situation from the “chair to the air”.
Vision
We are revolutionizing the service experience while delivering significant operational efficiencies and real business value. We envision a world where human intelligence and information are augmented with contextual data delivered on-demand across devices from desktop to drones to support any situation from the “chair to the air”.
Experience
We are an innovative team that really does Care. We have deep enterprise experiences building scalable communications software platforms and solutions. Our IP and collective team understand the value of delivering delightful and frictionless user experiences at scale.
Leadership Team
Kirk Pothos
Jeremy Reitz
Chief Technology Officer
Thomas Cheng
Chief Strategic Solutions
Jamie Swanson
SVP, Operations
Nahum Cohen
SVP, Customer Outcomes
Richard Forsyth
VP, Sales
Kevin Summers
SVP, Product
Michelle Waites
General Legal Counsel
Our Commitments
Augmented reality remote visual support saves an average of 1-3 service calls. Eliminating one truck roll per day can approximately reduce 4,500 Kilograms of carbon emissions annually. This is equivalent to 5.5 acres of US forests absorbing carbon in one year!
We simplify the customer experience through rapid resolutions, seamless UX, and instant expertise. Empowering users with instant knowledge, we transform service organizations with digital tools, enabling faster growth, increased ROI, and problem-solving. Through agility and teamwork, we will achieve success together.
At CareAR, we believe in creating an inclusive and equitable environment where all individual's unique perspectives are valued and celebrated. We strive to foster a culture of respect, collaboration, and empowerment, driving innovation and success.
