CareAR Service Experience Management (SXM) Platform
Innovating field service and customer service by utilizing augmented reality and artificial intelligence
AR & AI Digital Instructions
Empower Field Workers to Self-Solve and Remote Solve
In real-time, field technicians can access data, diagrams, remote guidance, and digital work instructions when they need it most, via augmented reality and artificial intelligence.
SCAN
GUIDE
SEARCH
RESOLVE
Expert Remote Assistance
Enable Customer Service and Experts to Assist Remotely
Through an interactive video interface, users can place anchored AR annotations, and overlays to help guide customers through a remote collaboration call.
SEE
SOLVE
SAVE
Expert Remote Assistance
Enable Customer Service and Experts to Assist Remotely
Through an interactive video interface, users can place anchored AR annotations and overlays to help guide customers through a remote collaboration call.
Real-Time Live Video
See-what-I-see video communication enables experts to remotely assess a field issue and instantly enact correct measures
Augmented Reality
Deliver contextual information and guidance with annotations anchored on real-world objects to remove communication barriers and foster understanding.
Immersive 3D content
Improve comprehension by showing life-like digital twin content to illustrate complex assemblies, step-by-step procedures, and more
Object Detection
Visual Verification ensures procedure compliance and accuracy with AI powered computer vision to detect completed work
Intelligent Search
Surface existing enterprise content with AI powered semantic and keyword search to deliver content with context when incorporated with immersive AR or 3D content
No-Code Experience Builder
Anyone can create mobile enabled step-by-step instructions that include 2D and 3D content and AI powered Visual Verification and search with no coding required
Rapid Machine Learning (ML) Model Creation
Build computer vision machine learning (ML) models with object and state detection in hours, not weeks, with easy to use visual tools without writing a single line of code
Scalability
Based on cloud-native serverless architecture, CareAR delivers massive scalability for any size organization
99.95% Availability
With high availability you can always rely on CareAR being there when your team needs it
Security
The SXM platform meets the rigorous SOC2 Trust Service Criteria requirements for security
Privacy
Your privacy and your customers’ privacy is protected with GDPR and CCPA compliance
Data Sovereignty
Keep your data in region with hosting options in the U.S., E.U. and Canada
CareAR Device Support
CareAR Integrations
ServiceNow
Enable ServiceNow with AR and AI remote and self-guided assistance capability for ServiceNow CSM, FSM, and ITSM.
Salesforce
Escalate from Salesforce Service Cloud cases to CareAR Assist sessions with the click of a button and receive images, data, and video recordings.
Amazon S3
Ensure quality customer service interactions by storing CareAR Assist session recording in your Amazon S3 bucket.
SAML 2.0
Leverage your existing enterprise identity management system and allow users to login to CareAR using their enterprise credentials
Web API
Launch CareAR Assist and Instruct sessions from your application and receive data back from the session including images, data, and video recordings.
AR for Manufacturing
AR for Telecom
AR for Utilities
AR for Transportation
AR for Customer Service
Customer Service teams use remote collaboration with augmented reality guidance to service customer issues. AR visual support accelerations problem resolution, reduces handling time, and improves customer satisfaction.
