CareAR for Telecom
In telecom, connectivity is everything. CareAR’s Service Experience Management (SXM) platform improves connectivity by reducing customer downtime, helping technicians solve issues faster, and expanding service coverage. Empower customers with self-service tools to resolve issues on their own. Use remote augmented reality (AR) visual assistance and guidance to troubleshoot, install, and repair equipment, as well as train staff.
CareAR for Telecom
In telecom, connectivity is everything. CareAR’s Service Experience Management (SXM) platform improves connectivity by reducing customer downtime, helping technicians solve issues faster, and expanding service coverage. Empower customers with self-service tools to resolve issues on their own. Use remote augmented reality (AR) visual assistance and guidance to troubleshoot, install, and repair equipment, as well as train staff.
CareAR for Telecom
In telecom, connectivity is everything. CareAR’s Service Experience Management (SXM) platform improves connectivity by reducing customer downtime, helping technicians solve issues faster, and expanding service coverage. Empower customers with self-service tools to resolve issues on their own. Use remote augmented reality (AR) visual assistance and guidance to troubleshoot, install, and repair equipment, as well as train staff.
Industry Challenge
Improve Customer Service, Connectivity, and Maintenance with AR Visual Support
In telecom, problem solving can be especially difficult without visual guidance, leading to a subpar customer experience. Demand is high but experienced technicians are in short supply. Repeat visits, fierce competition, customer churn, regulatory scrutiny, cyber risk, skill gaps, and complex equipment requiring advanced expertise all add up to insurmountable challenges for telecom companies.
Top Challenges in Telecom Industry
A shortage of experienced technicians, which puts routine, preventative maintenance at risk and causes increased downtime
High customer attrition due to unsatisfactory customer service, as well as long resolution times
Field technicians with skill gaps; complex equipment and networks requiring expensive, specialized training, skills, and education
%
of consumers cancel their contracts with their communications service provider (CSP) due to having to call more than once to resolve an issue
Enterprise AR remote visual assist and self-solve service experiences
CareAR allows telecom companies to transform their service experience with AR visual assistance, immersive self-learning, and self-solve guidance. CareAR solutions work to reduce equipment downtime by helping service technicians more quickly resolve repair issues with contextually guided remote assist and empowering customers with self-solve service experiences. Junior techs can connect with remote experts from their smartphones, tablets, or smart glasses for training, product insights, and step-by-step assistance.
Boost Self-solve
Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction. Unique CareAR state detection verifies motion to dynamically adjust guidance.
Improve First-time Fix Rates
Use AR-powered visual guidance to remotely diagnose issues before on-site visits, so you can bring the correct parts and tools on the first visit.
Enable Remote Support and Training
Upskill junior technicians by remotely connecting them with experts who can talk them through troubleshooting and fixing problems. Use CareAR® Instruct for training.
Reduce Service Costs
Employ remote assistance to deflect dispatches, decrease downtime, solve problems on the first visit, and develop a well-trained staff. It all adds up to greater efficiencies and money saved.
Telecom Use Cases
Phone Tower and Cable Company Network Installation
Inspection, Repair, and Maintenance
Customer Self-solve and Employee Remote Training
“The CareAR partnership demonstrates Verizon’s commitment to continuous innovation for our customers, employees, and field personnel. Through our 5G and Edge computing, we can deliver advanced AR and AI capabilities via CareAR on standard mobile as well as smart glass and drone devices, that drive even greater efficiencies and experiences not thought possible in the past..”
Sampath Sowmyanarayan,
Chief Revenue Officer, Verizon Business
AR Technologies
CareAR® Instruct
CareAR® Assist
CareAR® Insight
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CareAR for Telecom Video
