CareAR for Telecom
In telecom, connectivity is everything. CareAR’s Service Experience Management (SXM) platform improves connectivity by reducing customer downtime, helping technicians solve issues faster, and to expand service coverage. Use remote assistance, on-demand instruction, and predictive insights to troubleshoot, install and repair equipment as well as train staff.
Improve Customer Service, Connectivity, and Maintenance with AR Visual Support
In telecom, problem solving can be especially difficult without visual guidance, leading to a subpar customer experience. Demand is high but experienced technicians are in short supply. Repeat visits, fierce competition, customer churn, regulatory scrutiny, cyber risk, skill gaps, and complex equipment requiring advanced expertise all add up to insurmountable challenges for telecom companies.
Top Challenges in Telecom Industry
A shortage of experienced technicians, which puts routine, preventative maintenance at risk and causes increased downtime
High customer attrition due to unsatisfactory customer service as well as unresolved issues
Field technicians with skill gaps; complex equipment and networks requiring expensive, specialized training, skills, and education