Driving Service Experience Transformation Through an Enterprise AI/AR-powered Service Experience Management Platform
CareAR’s Service Experience Management platform allows enterprises and organizations to access expertise in seconds with artificial intelligence that is delivered on-demand, across devices from desktop to drones to support any situation, anywhere.
Create Smart Assets
Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.
Empower Service Employees
Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.
Build Interactive Service Experiences
Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms.
Provide Connected Insights
Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.
%
in remote resolutions
%
reduction in dispatches
%
first-time fix rate
%
reduction in service time
Trusted by 5,000 Enterprise AR Users
Enhancing the Service Experience Using CareAR® Assist
When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.
fewer site visits
%
Increased remote solve
%
Customer adoption
%
Minutes or less training time
Kg GHG emissions avoided
CareAR® Instruct
Empower technicians with self-solve AR instructions
CareAR Instruct enables the creation of enterprise AR-based instructions for a self-guided and animated step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training.
See how it works (1:59)
CareAR® Experience Builder
Rapidly create self-solve instruction for customers and technicians
Experience Builder enables easy CareAR Instruct step-by-step authoring with no code, drag-and-drop guidance creation. Experience Builder makes it easy and fast to add 2D, video, and other content to enable CareAR Instruct users to self-personalize learning with content indexed within each hot spot.
CareAR® Assist
Speed resolutions with remote AR visual support
CareAR Assist enables service teams anywhere to instantly provide remote enterprise AR visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
See how it works (0:40)
MagicLens
Enhance instructional content with 3D visualization
Superpower your CareAR Instruct content experience. Using computer-aided design (CAD) data, MagicLens enables 3D content visualization, video simulations and exploded views for AR-enriched 3D content, and high-quality renderings of models.
See how it works (1:37)
What’s New at CareAR
CareAR was featured on Fox News! Our AI & AR solutions continue to solve major knowledge gap & ESG customer challenges
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