Driving Service Experience Transformation Through an Enterprise AI/AR-powered Service Experience Management Platform
CareAR’s Service Experience Management platform allows enterprises and organizations to access expertise in seconds with artificial intelligence that is delivered on-demand, across devices from desktop to drones to support any situation, anywhere.



Create Smart Assets
Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.
Empower Service Employees
Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.
Build Interactive Service Experiences
Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms.
Provide Connected Insights
Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.
%
in remote resolutions
%
reduction in dispatches
%
first-time fix rate
%
reduction in service time
Trusted by 5,000 Enterprise Customers

Enhancing the Service Experience Using CareAR® Assist
When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.
fewer site visits
%
Increased remote solve
%
Overall global adoption
%
Minutes or less training time
Kg GHG emissions avoided
*Data from Jan. 2022 through Dec. 2022
CareAR® Instruct
Empower technicians with self-solve AR instructions
CareAR Instruct enables the creation of enterprise AR-based instructions for a self-guided and animated step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training.
See how it works (1:59)
CareAR® Experience Builder
Rapidly create self-solve instruction for customers and technicians
Experience Builder enables easy CareAR Instruct step-by-step authoring with no code, drag-and-drop guidance creation. Experience Builder makes it easy and fast to add 2D, video, and other content to enable CareAR Instruct users to self-personalize learning with content indexed within each hot spot.
See how it works (0:56)
CareAR® Assist
Speed resolutions with remote AR visual support
CareAR Assist enables service teams anywhere to instantly provide remote enterprise AR visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
See how it works (0:40)
MagicLens
Enhance instructional content with 3D visualization
Superpower your CareAR Instruct content experience. Using computer-aided design (CAD) data, MagicLens enables 3D content visualization, video simulations and exploded views for AR-enriched 3D content, and high-quality renderings of models.
See how it works (1:37)
What’s New at CareAR

Xerox’s Steve Bandrowczak: AI, augmented reality help customers in today’s hybrid workplace

Xerox embraces innovation to transform service delivery for customers

Keypoint Intelligence Pacesetter Award for Healthcare
Keypoint Intelligence has named Xerox the winner...

Xerox Wins BLI 2023 Pacesetter Award in Healthcare from Keypoint Intelligence
Keypoint Intelligence has named Xerox the winner...
Latest Resources
Recent Events
Field Service Connect 2023
June 19-20, 2023 Sopwell House, St Albans, UK
ServiceNow’s Knowledge 2023
May 16-18, 2023 Las Vegas, NV, USA