Reinventing the Service Experience

AI/AR powered, enterprise service & customer experiences
for the new world of work

Make Expertise Accessible

Built and certified for the modern ServiceNow enabled enterprise, CareAR delivers critical context through real-time visual AR interactions, instructions, and intelligences as part of a seamless digital workflow.

AR drone customer service

Customer Service

Empower agents to see what their customers see for remote troubleshooting
AR Smart Glasses CareAR Instruct

Field Services

Enhance technician efficiency and skills gap with remote visual assistance and guidance
AR IT Services Remote Solve Tablet

IT Service

Enable IT staff to improve employee productivity and uptime by resolving incidents remotely

Enterprise Augmented Reality Visual Support

Remotely see and solve issues with AI/AR powered visual support deflecting costly dispatches, reducing time-sensitive resolutions, bridge the skills gap while providing greater efficiencies, customer outcomes, safety and reduced carbon emissions.

ServiceNow logo

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey

VP of Product Management, ServiceNow

CareAR for Manufacturing

CareAR with TMAssist

Live visual assistance and guidance for remotely seeing and solving issues, anywhere.

CareAR Assist enables service teams anywhere to instantly provide remote visual AR support for their customers, employees, and field workers. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.

Learn more about CareAR Assist >

CareAR Assist
CareAR Instruct

CareAR with TMInstruct

Create self-guided instructions for making anyone an instant expert.

CareAR Instruct enables the creation of AR based instructions for a self-guided and animated step by step flow. Bridge skills gap by empowering anyone to follow easy steps for resolving issues, performing tasks, or training.

Learn more about CareAR Instruct >

CareAR Instruct

CareAR with TMInsight

Gain immediate intelligence and context for accurately assessing and solving issues.

CareAR Insight delivers contextual data for greater insights of specific assets, issues and resolutions. Through combining AI with AR, we are augmenting intelligence of your service teams to uniquely up-skill knowledge gaps, while greatly improving competency and efficiency levels.

Learn more about CareAR Insight >

CareAR Insight

Trusted by ~10,000+ enterprise customers

Allstate
HCL logo
Nordstrom
NTT-Data
Staples
Verizon
BlueCross BlueShield
FedEx Office Logo
IHG Hotels & Resorts
L & T Technology Services
Marriott Logo
Medtronic Logo
P & G
Regus
StateFarm
TCS Logo
Target
Belcan
PRESS RELEASE

Xerox Announces Formation of CareAR Software Business

New CareAR Service Experience Management Platform valued at $700 million post-money valuation and attracts $10 million investment from ServiceNow.

VIDEO

CareAR is Revinventing the Service Experience

Deflect costly dispatches, reduce resolution times all while reducing your carbon footprint. Service experience management is the future and the future is now!

VIDEO

CareAR in the Age of Covid

When COVID-19 prevented Xerox’s US-based team from traveling across borders to assist VIP Canadian customer Gilmore Printing Services, they needed a remote resolution. Find out how CareAR Assist saved the day and led the Gilmore team through the sophisticated installation, beating their aggressive timeline in the process.

VIDEO

CareAR for Manufacturing

A machine goes down on the factory floor. It needs to be fixed but at what cost to your company. Scrap is lost and inefficiency costs time and money. Reimagine equipment repair, maintenance, and support with CareAR. Using augmented reality, AI, computer vision and IoT, CareAR is a visual support platform that empowers companies of every size and industry to digitally transform their service experience.

Press releases
Blog
New Feature Alert: CareAR Does Data Sovereignty
New Feature Alert: CareAR Does Data Sovereignty

Cloud solutions enable data collection and storage without geographic borders. Concern for privacy along with regulations are raising awareness for where data resides and the impact of regional laws. How organizations define where their data is stored across...