Enterprise Augmented Reality for Field Service and Customer Support

CareAR’s enterprise augmented reality platform transforms service by reducing costs, improving first-time fixes and customer experience.

Instructional Experiences At Scale

CareAR® Experience Builder enables fast and easy, no-code, drag-and-drop creation of instructional content to accelerate service experience transformation.

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CareAR’s Leading ServiceNow Integration

Learn how to leverage the benefits of CareAR enterprise AR directly through your ServiceNow platform

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Driving Transformation Through an Enterprise Augmented Reality Service Experience Management Platform

CareAR’s enterprise augmented reality service experience management platform empowers organizations to access expertise in seconds with remote AR support and self-solve digital work instructions on-demand, across devices from desktop to smartphone supporting any situation, anywhere.

enterprise augmented reality remote customer service
CareAR Experience Builder on Desktop
AI State detection for healthcare equipment maintenance
Create Smart Assets
Make anyone an instant expert by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

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Empower Service Employees
Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR annotations over live video.

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Build Interactive Service Experiences
Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms.

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Provide Connected Insights
Provide proactive and predictive service with AI computer vision, state detection, and object detection.

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Create Smart Assets

Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

Empower Service Employees

Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.
CareAR Experience Builder

Build Interactive Service Experiences

Democratize service experience creation with self-authoring of content, interactive 3D models with hotspots, step-by-step guidance, and 360 digital workflows integrated with service management platforms.
CareAR Experience Builder

Provide Connected Insights

Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.

%

in remote resolutions

%

reduction in dispatches

%

first-time fix rate

%

reduction in service time

Trusted by 5,000 Enterprise Customers

remote support data center

CareAR Reduces Data Center Downtime by Enabling Instant Remote Support to Drive Efficiency and Reduce Carbon

“CareAR® Assist gives us the ability to invite and connect with third-party suppliers, partners, and industry experts to help us resolve calls remotely. This avoids costly visits with the added benefit of helping us towards our sustainability goals. Every truck roll we prevent reduces our carbon emissions.”

Jonathon Weston

Jonathon Weston,
Operations Manager, UK and EU Data Centers, Xerox
enterprise augmented reality remote support high tech

CareAR enables remote preventative maintenance, improved customer service and savings for Visioneer

“Customers expect full service support when they need help. Since being there in person is not always an option or the most efficient solution, CareAR provides precise identification of the support issue, ensuring that Visioneer’s customer needs are addressed to their satisfaction. With so much innovation going into our products, we are excited to deliver the same level of innovation into our customer experience, while also providing cost savings to our service organization.”

Jim Tamo, Visioneer

Jim Tamo,
President, Visioneer
enterprise augmented reality remote support IT services

Service IT Direct utilizes CareAR to power Smart Handz saving customers up to 85% of their support costs.

“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”

John Menth

John Menth,
Director of Operations, IT Service Direct
Xerox Logo

Enhancing the Service Experience Using CareAR® Assist

When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.

fewer site visits

%

Increased remote solve

%

Overall global adoption

%

Minutes or less training time

Kg GHG emissions avoided

*Data from Jan. 2022 through Dec. 2022

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CareAR® Instruct

Empower technicians with self-solve enterprise augment reality instructions

CareAR Instruct enables the creation of enterprise augmented reality based instructions for a self-guided step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training.
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Experience Builder Product image

CareAR® Experience Builder

Rapidly create self-solve instructions for customers and technicians

With CareAR Experience Builder create easy step-by-step digital work instructions with no code. The simple drag-and-drop interface makes it easy and fast to add 3D, 2D, video, and other content to instructional workflows, personalizing learning with engaging content.
enterprise augmented reality telecom

CareAR® Assist

Speed resolutions with remote AR visual support

CareAR Assist enables service teams anywhere to instantly provide remote enterprise augmented reality visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
enterprise augmented reality telecom

What’s New at CareAR

 
Remote AR support data center

Why Remote AR Support is Best for Customer and Field Service

Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.

visual verification for telecom with CareAR Instruct

Transforming Field Service: The Power of Visual Verification for Safety and Compliance

Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.

3D Scanning CareAR Experience Builder

3D Scanning is Changing the Game for Digital Work Instructions

Learn how User-friendly 3D scanning applications reduce the time and expertise required to generate 3D models, democratizing content creation.

Keypoint Intelligence: CareAR Wins Outstanding Remote Service and Support Technology

CareAR Instruct Achieves Platinum Rating for Keypoint Intelligence Report, Earns BLI 2024 Pick Award

Outstanding remote service and support technology emphasize the remarkable augmented reality and digital twin use cases. Plano, Texas – January 23, 2024 – CareAR, A Xerox Company, and Service Experience Management (SXM) market leader, announced that Keypoint...

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