CareAR makes expertise accessible instantly for customers, employees, and field workers through live visual Augmented Reality (AR) and AI interactions, instructions, and insights as part of a seamless digital workflow experiences.
Remotely see and solve issues with AI/AR powered visual support deflecting costly dispatches, reducing time-sensitive resolutions, bridge the skills gap while providing greater efficiencies, customer outcomes, safety and reduced carbon emissions.
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"Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely."
AssistCareAR Assist enables service teams anywhere to instantly provide remote visual AR support for their customers, employees, and field workers. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
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InstructCareAR Instruct enables the creation of AR based instructions for a self-guided and animated step by step flow. Bridge skills gap by empowering anyone to follow easy steps for resolving issues, performing tasks, or training.
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InsightCareAR Insight delivers contextual data for greater insights of specific assets, issues and resolutions. Through combining AI with AR, we are augmenting intelligence of your service teams to uniquely up-skill knowledge gaps, while greatly improving competency and efficiency levels.
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The CareAR partnership demonstrates Verizon’s commitment to continuous innovation for our customers, employees, and field personnel.Through our 5G and Edge computing, we can deliver advanced AR and AI capabilities via CareAR on standard mobile as well as smart glass and drone devices, that drive even greater efficiencies and experiences not thought possible in the past.
NTT DATA is focused on helping our clients use digital technology to transform their business and deliver improved user experience. Capabilities such as AR, AI, and integrated digital workflows are transformative to enabling greater operational efficiencies and enhancing customer experiences. We are continuously co-developing innovative technologies and approaches in these areas, with partners like CareAR and ServiceNow, to build solutions that augment and help our teams deliver faster while consistently aligned with user expectations.
We are excited that CareAR has selected Glass Enterprise Edition 2 as their preferred smart glasses platform to help field services teams be more effective and efficient at their jobs.
New CareAR Service Experience Management Platform Valued at $700 Million Post-Money Valuation and Attracts $10 Million Investment from ServiceNow
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Deflect costly dispatches, reduce resolution times all while reducing your carbon footprint. Service experience management is the future and the future is now!
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When COVID-19 prevented Xerox’s US-based team from traveling across borders to assist VIP Canadian customer Gilmore Printing Services, they needed a remote resolution. Find out how CareAR Assist saved the day and led the Gilmore team through the sophisticated installation, beating their aggressive timeline in the process.
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A machine goes down on the factory floor. It needs to be fixed but at what cost to your company. Scrap is lost and inefficiency costs time and money. Reimagine equipment repair, maintenance, and support with CareAR. Using augmented reality, AI, computer vision and IoT, CareAR is a visual support platform that empowers companies of every size and industry to digitally transform their service experience.
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