Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.
Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.
CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.
CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.
A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.
ABI Research Recognizes CareAR’s Leadership and Innovation in 2022 Leading Technology Companies Report
ABI Research recognized CareAR in “Companies to know” from its 2022 Recognizing Market Leaders compilation.
CareAR now makes it easy to operationalize data sovereignty for EMEA or Canadian customers by provisioning in Germany or Canada.
A Recap of CareAR’s 4th Consecutive Sponsorship at ServiceNow’s Knowledge Events to Reinvent the Service Experience
Knowledge 22 has been another amazing event for CareAR and the ServiceNow community. See highlights here.
Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support
CareAR release 22.02 is now available across its SXM platform and headlines user experience enhancements. Get release highlights here.
CareAR will exhibit in booth 843, where it will feature live demos of its product portfolio integrated with workflows and products from key partners.
CareAR entered into a strategic collaboration with Infosys that will accelerate clients’ service experience transformation.
Automatic video adaptation is a customer and employee experience benefit available for any CareAR Assist app users.
At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.
CareAR is the only augmented reality platform that’s fully integrated across the entire ServiceNow platform.
Augmented reality directly empowers sustainability results by visibly resolving more issues remotely without travel, boosting first time fix rates to avoid repeat visits, and enabling new self-solve and self-learning opportunities that also work to proactively eliminate travel for support technicians.
Learn how CareAR with ServiceNow continues to transform field service management in this engaging webinar on how CareAR is empowering the next generation of field workers.
Join ServiceNow and CareAR for a webinar on March 17, 2022, discussing how field service organizations are managing the skills gap with augmented reality.
Innovation Recognized: ABI Research Names CareAR a Leader in Augmented Reality Competitive Assessment
ABi Research has recognized CareAR as a leader in their Enterprise Augmented Reality Platforms competitive ranking report.
The CareAR Assist App is more user friendly than ever, now that it is has been completely redesigned with a focus on improving productivity and creating a best-in-class user experience.
Manufacturers and service companies, in particular, are racing to digitally transform their operations to deliver a new experience to customers, enhancing both the brand and the engagement model.
A recent CareAR software release adds a browser-based option in addition to the app for inviting someone to a CareAR Assist session.
The features in CareAR 21.05 offer added flexibility to make your user experience even better. Highlights include accessing CareAR via a web browser and having the option to go hands-free using the app’s new smart glasses capabilities.
CareAR’s platform and partnership with ServiceNow enables organizations to digitally transform their support experience In the first post of this series, we discussed the impact that augmented reality within the support environment can have during the COVID-19...
Augmented Reality’s Role during Covid-19 Drives Digital Transformation for Customer, Field, and IT Services
During these times of Covid-19, businesses are using visual collaboration technologies to drive transformation while adapting to new normal conditions. Solutions supporting tele-health, long-distance learning, and work-at-home are examples of how incorporating visual...