Equip Your Field Workforce with Intelligent Visual Guidance

Solve problems faster, improve efficiency, and exceed customer expectations.

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Empower Your Field Workforce with Instant Expert Assistance

CareAR^® Assist instantly connects your field workers with remote expertise, enabling real-time visual collaboration.

Boost First-Time Fix Rates

Reduce service calls and downtime with instant expert assistance.

Accelerate Problem Resolution

Quickly diagnose and resolve issues, saving time and resources.

Bridge the Skills Gap

Share knowledge and expertise seamlessly, upskilling your workforce.

Enhance Safety

Implement remote safety inspections and real-time guidance for hazardous tasks.

With CareAR, expertise is always at your fingertips.

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Elevate Your Field Service with Expert Work Instructions

CareAR^® Instruct enhances the field service experience with step-by-step, interactive work instructions.

Increase Efficiency

Reduce time spent searching for information and minimize errors with clear, concise instructions.

Reduce Truck Rolls

Ensure technicians have the right information and procedures to resolve issues on the first visit.

Improve Knowledge Transfer

Share best practices and training materials, upskilling your workforce.

Standardize Service Delivery

Enforce consistent procedures and quality standards across your entire field service team.

With CareAR Instruct, your technicians will always have the information they need, right at their fingertips.

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UNLEASH THE POWER OF INTEGRATION

Supercharge Your Field Service Management System

Streamline field service management (FSM) workflows with CareAR. Improve efficiency and elevate customer satisfaction.

Data-Driven FSM

View your field service operations holistically.

Real time data from field visits
Visual documentation
Expert guidance logs
Completed work instructions

All are automatically captured and synchronized with your FSM system.

This data-driven approach enables you to generate valuable insights, optimize resource allocation, and make informed decisions that drive operational excellence.

Enhance Collaboration and Improve KPIs

Integrate CareAR to enhance collaboration between remote experts and field technicians, encourage knowledge sharing, and expedite problem resolution. Improve those KPIs you care about most: first time fix rates, uptime, and customer satisfaction. By leveraging the power of CareAR and your FSM system, you can transform your field service operations into a highly efficient, data-driven, and customer-centric organization.

Field Service Visual Support Use Cases

Remote Repair

Receive real-time expert guidance to diagnose and resolve complex technical issues.

Pre-visit Inspection

Conduct remote inspections to identify potential issues and prepare for on-site visits.

Quality Assurance

Perform remote quality assurance checks to ensure compliance and standards.

Knowledge Share

Share expertise and skills through real-time, hands-on training sessions.

Pre-installation Support

Collect vital site information to ensure a smooth and efficient installation process.

Guided Installation

Guide technicians through complex installations, minimizing errors and ensuring correct setup.

Maintenance and Repairs

Equip technicians with the knowledge and tools to troubleshoot and resolve issues quickly and accurately.

Warranty and Claims Returns

Streamline the process for handling warranty claims and returns, ensuring efficient and compliant procedures.

Inspections

Standardize inspection procedures and improve data accuracy and consistency.

Remote Repair

Receive real-time expert guidance to diagnose and resolve complex technical issues.

Pre-visit Inspection

Conduct remote inspections to identify potential issues and prepare for on-site visits.

Quality Assurance

Perform remote quality assurance checks to ensure compliance and standards.

Knowledge Share

Share expertise and skills through real-time, hands-on training sessions.

Pre-installation Support

Collect vital site information to ensure a smooth and efficient installation process.

Guided Installation

Guide technicians through complex installations, minimizing errors and ensuring correct setup.

Maintenance and Repairs

Equip technicians with the knowledge and tools to troubleshoot and resolve issues quickly and accurately.

Warranty and Claims Returns

Streamline the process for handling warranty claims and returns, ensuring efficient and compliant procedures.

Inspections

Standardize inspection procedures and improve data accuracy and consistency.

“We service production equipment and customer-facing kiosks in thousands of retail locations that require high uptime. We wanted to enable our technicians to diagnose and resolve issues the first time, whenever possible. With CareAR we are now able to capture and use senior technician know-how to enable our entry-level technicians to troubleshoot and execute repairs with CareAR’s Assist solution from anywhere. We proved for ourselves working with the CareAR POV services team that deploying CareAR can improve first-time repair rates and enable our technicians to do an even better job for the customers we support. The POV experience with CareAR truly helped us make an informed business decision.”

Scott E. Johnson

CEO, Customer Engineering Services

Expand Your Field Service Management Toolkit with CareAR

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Equip Your Field Workforce with Intelligent Visual Guidance