Service Experience — Reinvented

CareAR is an augmented reality (AR) remote-support platform that provides both human-guided AR experiences and self-guided AR instructions to empower your technicians while delivering improved customer outcomes.

See It in Action

Get a demo customized to your specific use case. See either Assist or Instruct or both in action!

CareAR® Assist

Live visual assistance and guidance for remotely seeing and solving issues, anywhere.

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Enterprise cloud platform with embeddable APIs
Augmented reality 3D spatial mapping
Scalable HD video and audio collaboration
One-click create and capture content
Integrated with ServiceNow

CareAR® Instruct

Create self-guided instructions for making anyone an instant expert.

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AR enhanced step-by-step instructions
AI computer vision
Intelligent context
AR instruction authoring tools
Any device, anywhere

CareAR® Experience Builder

Simple to use, no code tool that allows users to create digital workflows in real-time.

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Drag and drop functionality
1 Click Distribution
Language Translation
Incorporate CAD files, images, videos, and text
Options to create linear or branched workflows
Intuitive, user-friendly design
No code, low code
Intelligent Search

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey

VP of Product Management, ServiceNow