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CareAR for IT Services

Resolve incidents remotely while elevating IT staff and employee productivity
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Resolve incidents remotely and safely

CareAR enables your IT fulfiller staff to support a next normal base of virtual employees and remote workers, in a way that is more effective and safer than before. IT fulfillers can provide remote assistance and instructions, instantly, to employees ensuring higher remote resolutions, and reduced incident times while enhancing safety.  Employees can remain productive by allowing IT staff to spend less time assessing the situation and more time solving the actual problem. Whether through live visual AR interactions, self guided instructional, or through contextual insights, CareAR makes expertise accessible anywhere.

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Reduce Time-Sensitive Resolutions

Deflect costly dispatches by enabling experts to virtually see and solve issues remotely, as if actually there on-site

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Broader Coverage of Virtual Workers

Remote and centralized IT fulfiller staff best positioned to support next normal virtual employees and workers.  

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Enhance Safety

Foster contact avoidance for IT staff and employees by converting on-site visits to virtual visual visits.

IT Service Visual Assistance

Visual AR Assistance and Guidance

Allow remote IT fulfillers to visually assist on-site employees to “see what they see” and virtually guide them via a digital suite of AR tools, as if they were physically there on-site. Using desktop, mobile, or smart glasses, both parties can annotate collaboratively over live HD video on 3D objects that pin in place and persist through-out the session. Avoid unneeded site visits for achieving greater efficiency of resources and safety due to contact avoidance. If a site visit is required, IT staff can then  “Know Before they Go” in order to be best prepared prior to dispatch to resolve the issue the first time.

CareAR Insights for IT Services

Interactive Instructions and Contextual Insights

Empower IT fulfiller staff with intelligence at their fingertips to complete tasks on their own more consistently the first time with greater accuracy. Through combining AI with AR, we are augmenting intelligence of service teams to uniquely up-skill knowledge gaps, while greatly improving competency and efficiency levels. Imagine a world where contextual data of insights and interactive instructions was overlaid on 3D objects or assets, displaying information needed to self diagnose and self solve.

IT Services Using ServiceNow and CareAR

ServiceNow IT Service Management Integration

CareAR integrates with ServiceNow’s IT Service Management, extending their workflow from enabling Remote AR Calling to Compliance. Provide a frictionless experience for your virtual employees or workers to access real-time expert assistance while enabling your remote IT fulfillers to provide live AR assistance and guidance. Content of images and recordings, during the service session, can automatically be captured and saved seamlessly into the ServiceNow Incident or Knowledge Base for future reference, proof of work completion and compliance.  

METRICS

Show your Employees you Care

50% Increase in Dispatch Deflections
82% Increase in First Time Fixes
85% Increase in Remote Resolutions
63% Reduction in Resolution Times

As a global data center provider for the worlds largest companies, our customers and employees are critical to our success. Our ability to respond and resolve remote issues quickly while minimizing costs and maximizing customer outcomes, is crucial for optimizing operations. CareAR provides that ability and has great potential to improve Cyrus One processes and outcomes for our clients.

John Gould, Chief Commercial Officer CyrusOne

Visually Resolve Issues Remotely Using Enterprise Augmented Reality

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