Transforming the Service Experience with ServiceNow®
CareAR extends the capability of ServiceNow Customer Workflows with an AR and AI platform that deflects calls and dispatches, increases agent and technician competency, and improves customer experiences.
CareAR and ServiceNow for FSM, CSM, and ITSM
CareAR’s SXM platform integrates seamlessly with ServiceNow’s FSM, CSM, and ITSM. The platform allows CareAR to be launched from Chat Bots, via a simple button click within the agent workspace, or by a field tech on their mobile device. Clients or field techs follow AR-enabled step-by-step instructions while CareAR computer vision validates the work performed. Additionally, desk agents and remote experts can collaborate with onsite personnel via AR-enabled visual tools.
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Enhance ServiceNow Field Service and Customer Experience with CareAR
How CareAR can enhance your ServiceNow...
Diagnose and Direct
- Easily launch CareAR directly from ServiceNow
- Work on standard devices like smartphones, tablets, and wearables. No special equipment needed!
- Diagnose problems more efficiently
- Resolve more issues remotely
- Ensure correct parts are ordered the first time
- Improve compliance and quality assurance
See and Solve
- Use a rich stack of annotations and tools that “stick” on the AR-based live video stream, even when the device moves.
- Utilize visual direction and computer vision. Each engagement is personalized providing the exact assistance and direction that is needed in real-time.
Capture and Share
- Instantly capture snapshots and live video of CareAR sessions.
- Automatically embed the information within the case or work order, which can easily be utilized for future issue solving, training and knowledge management.
- Simply leverage this captured content (videos, pictures, data) as proof of work completed and to optimize training.
BUSINESS OUTCOMES
Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.
CareAR and ServiceNow Use Cases
Minimize the Skills Gap
Empower remote experts with AR-based see-what-I-see technology to mentor customers, less-experienced field technicians, and contractors.
Enhance Customer Experience
Immersive CareAR augmented reality collaboration inspires empathy and ownership that is remembered and shared as a brand differentiator.
Efficiency, Safety and Sustainability
Using AR to resolve issues improves first time fix rates, guides workers through challenging procedures, and reduces truck rolls.
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