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CareAR Integration With ServiceNow®

CareAR for ServiceNow is the leading augmented reality visual support platform for the modern ServiceNow enabled enterprise. We make expertise accessible instantly for customers, employees, and field workers through live visual AR interactions, instructions, and insights as part of a seamless ServiceNow digital workflow.

ServiceNow CareAR mobile
Knowledge 22 Sydney

CareAR at Knowledge 2022

Live from Las Vegas and Sydney / May 25–26, 2022 • Transform your ServiceNow workflow with augmented reality!

A Better Bottom Line With CareAR and ServiceNow

 

CareAR integrated within ServiceNow’s workflows enables field service, customer service, and IT service teams to provide on-site customers or technicians with real-time visual assistance and guidance via augmented reality.

Faster Time to Resolution

Gain instant visual context – spend time solving the problem versus assessing the situation

Higher First Time Fix Rates

Get faster resolution powered by the annotation toolbox

Deflect Costly Dispatches

Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance

Knowledge Transfer

Reduce your skills gap and make experts more accessible to more junior field resources or contractors

Better Customer Experience

Raise customer satisfaction and NPS through unmatched quality, service, and capabilities

Lower Carbon Footprint

Eliminate or reduce truck rolls while lowering your carbon footprint and saving money
ServiceNow on Mobile

Faster Time to Resolution

Gain instant visual context – spend time solving the problem versus assessing the situation

ServiceNow Customer Service

Higher First Time Fix Rates

Get faster resolution powered by the annotation toolbox

ServiceNow laptop

Deflect Costly Dispatches

Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance

ServiceNow Reduce Skills Gap

Knowledge Transfer

Reduce your skills gap and make experts more accessible to more junior field resources or contractors

Better Customer Experience

Better Customer Experience

Raise customer satisfaction and NPS through unmatched quality, service, and capabilities

ESG Carbon Footprint

Lower Carbon Footprint

Eliminate or reduce truck rolls while lowering your carbon footprint and saving money

CareAR at Knowledge 2022

ServiceNow’s marquee annual event returns this year with in-person and digital experiences starting in May and CareAR continues to be the leading Augmented Reality platform integrated with ServiceNow.

Diagnose and Direct

  • Easily launch CareAR directly from ServiceNow
  • Works on standard devices like smartphones, tablets, and wearables… no special equipment needed!
  • Diagnose problems more efficiently, resolve more issues remotely, ensuring correct parts are ordered the first time, and improving compliance.
ServiceNow Desktop Customer Service

See and Solve

  • Use a rich stack of annotations and tools that “stick” on the AR-based live video stream, even when the device moves.
  • Using visual direction and computer vision, each engagement is personalized providing the exact assistance and direction that is needed in real time.
  • Diagnose problems more efficiently, resolve more issues remotely, ensuring correct parts are ordered the first time, and improving compliance.

Capture and Share

  • Instantly capture snapshots and live video of CareAR sessions.
  • Automatically embed the information within the case or work order, which can easily be utilized for future issue solving, training and knowledge management.
  • Organizations can leverage this captured content as proof of work completed and to optimize training.

Diagnose and Direct

  • Easily launch CareAR directly from ServiceNow
  • Works on standard devices like smartphones, tablets, and wearables… no special equipment needed!
  • Diagnose problems more efficiently, resolve more issues remotely, ensuring correct parts are ordered the first time, and improving compliance.

See and Solve

  • Use a rich stack of annotations and tools that “stick” on the AR-based live video stream, even when the device moves.
  • Using visual direction and computer vision, each engagement is personalized providing the exact assistance and direction that is needed in real time.
  • Diagnose problems more efficiently, resolve more issues remotely, ensuring correct parts are ordered the first time, and improving compliance.

Capture and Share

  • Instantly capture snapshots and live video of CareAR sessions.
  • Automatically embed the information within the case or work order, which can easily be utilized for future issue solving, training and knowledge management.
  • Organizations can leverage this captured content as proof of work completed and to optimize training.

BUSINESS OUTCOMES

Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.

Michael Ramsey

VP of Product Management, ServiceNow

ServiceNow logo

CareAR and ServiceNow Use Cases

 
Telecom Router Repair AR

Minimize the Skills Gap

Empower remote experts with AR-based see-what-I-see technology to mentor customers, less-experienced field technicians, and contractors.

ServiceNow CSR CareAR

Enhance Customer Experience

Immersive CareAR augmented reality collaboration inspires empathy and ownership that is remembered and shared as a brand differentiator.

ServiceNow Healthcare Smartphone

Efficiency, Safety and Sustainability

Using AR to resolve issues improves first time fix rates, guides workers through challenging procedures, and reduces truck rolls.