CareAR Proof of Value (POV)
The POV Experience provides a comprehensive set of tools and templates to enable your team to discover opportunities, align on use cases, and validate the potential value to be realized from deploying CareAR.
TRANSPORTATION CLIENT
HEALTHCARE CLIENT
MANUFACTURING CLIENT
%
Improved MTTR with CareAR
%
Diagnosed/Resolved with CareAR
%
Improved MTTR with CareAR
%
Diagnosed/Resolved with CareAR
%
Improved MTTR with CareAR
%
Diagnosed/Resolved with CareAR
TRANSPORTATION CLIENT
%
Improved MTTR with CareAR
%
Diagnosed/Resolved with CareAR
HEALTHCARE CLIENT
%
Improved MTTR with CareAR
%
Diagnosed/Resolved with CareAR
MANUFACTURING CLIENT
%
Improved MTTR with CareAR
%
Diagnosed/Resolved with CareAR
DISCOVER
2 HOURS
Collaboratively evaluate operational challenges and identify potential applications of CareAR.
ALIGN
2 DAYS
Define use cases, assess current processes, document target CareAR-enabled processes, and select key metrics to measure outcomes.
VALIDATE
2 WEEKS
Develop joint charter, project plan, define success metrics, deploy CareAR and measure outcomes
Why You Need POV
Oftentimes, to adopt new emerging technologies influencers require proof of value to get senior leadership sign-off. Here are four reasons why our proof of value will help you.
Provides concrete evidence (ROI)
Reveals quantitative outcomes and insights
Involves your team in process improvement
Supports change management
Our Process
HALF DAY WORKSHOP
Discovery
Actions:
- Define the Business Problem
- Understand the Current State
- Define Potential CareAR Intervention
- Envision the Target State
Outcomes:
- Opportunity Identification
- Use Case Alternatives
- CareAR Impacts
- Risks and Barriers
HALF DAY WORKSHOP
Alignment
Actions:
- Define and Refine the Use Case
- Collect and Document Process Flow
- Identify Participants and Personas
- Describe Success and Define KPIs
Outcomes:
- Use Case Documented
- Success Criteria / KPIs/OKRs
- User Personas and Environment
- Work Plan for Validation Phase
TWO TO FOUR WEEKS
Validation
Actions:
- Use Case Process Capture, Experience
- Build, and Customer Validation
- Build and Deploy Experience Module POV
- Validation and Business Case Outcomes
Outcomes:
- Experience Build Validation
- Prepared Use Case Outcomes Report
- Prepared Business Case Report
- Presentation of Use Case Results
Review outcomes with executive-level reporting
Receive detailed documentation illustrating the quantitative and qualitative outcomes resulting from the deployment of CareAR.
We service production equipment and customer-facing kiosks in thousands of retail locations that require high uptime. We wanted to enable our technicians to diagnose and resolve issues the first time, whenever possible. With CareAR we are now able to capture and use senior technician know-how to enable our entry-level technicians to troubleshoot and execute repairs with CareAR’s Assist solution from anywhere. We proved for ourselves working with the CareAR POV services team that deploying CareAR can improve first-time repair rates and enable our technicians to do an even better job for the customers we support. The POV experience with CareAR truly helped us make an informed business decision.”
Measurable Results
Before CareAR
- Increased time to resolve through verbal troubleshooting
- Unnecessary onsite dispatch / CO2 emissions
- Increased labor hours for manual review in the installation process
After CareAR
- Scalable platform to expand self-solve to other customer installations
- Reduced travel costs and CO2 emissions
- Reduce the duration of onsite installation time
- Automated publishing of digitally updated installation guides