Empower service teams anywhere to provide remote visual AR assistance and guidance. See what your customers, employees, and field workers see in real-time, while collaborating with a suite of AR tools to digitally guide and solve their problems, as if actually there on-site.
Reduce frequency of unneeded and costly dispatching while decreasing customer downtime.
Gain live visual context to spend more time solving the problem than assessing the situation
Convert onsite visits to remote visits while enhancing safety from contact avoidance.
Escalate experts or agents to virtually see and digitally guide resolutions remotely, as if they’re actually on-site. Live HD video and audio streaming with AR collaboration tool suite that anchor annotations on 3D objects, ensuring high level of accuracy and user experience. Capture content of images and recordings from service sessions automatically into service tickets or knowledge base for proof of work or compliance.
Elevate and extend augmented reality as part of your ServiceNow applications and digital workflow experiences. ServiceNow teams can now enable and escalate visual context to any situation. Fulfillers are able to quickly and safely collaborate with requesters to virtually see, solve, and then save content of images or recordings captured during live sessions. Captured content is automatically attached into cases, work orders, incidents, or knowledge base for compliance, proof of work, or future reference.
CareAR’s platform gets smarter with each session. We tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s. Additional integrations to ServiceNow Performance Analytics allows baseline comparisons for showcasing tangible operational results.
Built for scale on a global infrastructure and for easy integration with our embeddable API’s
Designed for crisp video, audio, doc sharing quality while resilient across low latency and challenged “field based” networks
Our patented technology detects and interacts with 3D objects and their spaces for anchoring, persistence, and occlusion.
Comprehensive tools for remote service teams to accurately annotate, guide and instruct as if actually on-site
Create, capture, and save images and video recording from live service sessions auto into service tickets and knowledge base with 1-click
Desktop Mac and Windows, Mobile devices iOS and Android, and Smart Glasses
Tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s
Integrate and extend AR for ServiceNow digital workflows with Field Service, Customer Service, and IT Service Management
