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CareAR AssistTM

Augmented Reality Visual Support for Live Remote Assistance and Guidance

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Augmented Reality Visual Support

Empower service teams anywhere to provide remote visual AR assistance and guidance. See what your customers, employees, and field workers see in real-time, while collaborating with a suite of AR tools to digitally guide and solve their problems, as if actually there on-site.

Website Downtime

Deflect Costly Dispatches

Reduce frequency of unneeded and costly dispatching while decreasing customer downtime.

 

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Reduce Time-Sensitive Resolutions

Gain live visual context to spend more time solving the problem than assessing the situation

Virtual Visit

Enhance Safety

Convert onsite visits to remote visits while enhancing safety from contact avoidance.

CareAR Assist Desktop
CareAR Portal
CareAR Assist on Mobile Phone
CareAR Assist Desktop

Visual AR Assistance

Live visual assistance, guidance, and compliance for remotely seeing and solving issues, anywhere

Escalate experts or agents to virtually see and digitally guide resolutions remotely, as if they’re actually on-site. Live HD video and audio streaming with AR collaboration tool suite that anchor annotations on 3D objects, ensuring high level of accuracy and user experience. Capture content of images and recordings from service sessions automatically into service tickets or knowledge base for proof of work or compliance.

ServiceNow Integrations

Customer, Field, and IT Service Management certified integrations on the Now Platform

Elevate and extend augmented reality as part of your ServiceNow applications and digital workflow experiences. ServiceNow teams can now enable and escalate visual context to any situation. Fulfillers are able to quickly and safely collaborate with requesters to virtually see, solve, and then save content of images or recordings captured during live sessions. Captured content is automatically attached into cases, work orders, incidents, or knowledge base for compliance, proof of work, or future reference.

Enterprise AR Analytics

Smart AR support platform that gets smarter with each session

CareAR’s platform gets smarter with each session. We tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s. Additional integrations to ServiceNow Performance Analytics allows baseline comparisons for showcasing tangible operational results.

CareAR Assist on Mobile Phone
CareAR Portal

How It Works

CareAR Assist Work Order

Initial Work Order

CareAR Assist SEE

SEE

Virtually see as if the situation was actually there.

CareAR Assist SOLVE

SOLVE

Visually guide and collaborate for effective problem resolution

CareAR Assist How it Works - Save

SAVE

Capture and share content in systems and with teams

CareAR Assist Work Order Completion

Completed Work Order

Features

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Enterprise Cloud Platform with Embeddable APIs

Built for scale on a global infrastructure and for easy integration with our embeddable API’s

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Scalable HD video and audio collaboration

Designed for crisp video, audio, doc sharing quality while resilient across low latency and challenged “field based” networks

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Augmented Reality 3D Spatial Mapping

Our patented technology detects and interacts with 3D objects and their spaces for anchoring, persistence, and occlusion.

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Augmented Reality Suite of Tools

Comprehensive tools for remote service teams to accurately annotate, guide and instruct as if actually on-site

Capture Content

1-Click Create and Capture Content

Create, capture, and save images and video recording from live service sessions auto into service tickets and knowledge base with 1-click

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Wide supported devices

Desktop Mac and Windows, Mobile devices iOS and Android, and Smart Glasses

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Enterprise AR Analytics and Dashboard

Tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s

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ServiceNow Pre-Built & Certified

Integrate and extend AR for ServiceNow digital workflows with Field Service, Customer Service, and IT Service Management

Visually Resolve Issues Remotely Using Enterprise Augmented Reality

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