Augmented Reality Remote Visual Support
Empower service teams anywhere to provide remote visual AR assistance and guidance. See what your customers, employees, and field workers see in real-time, while collaborating with a suite of AR tools to digitally guide and solve their problems, as if actually there on-site.
Deflect Costly Dispatches
Reduce Time-Sensitive Resolutions
Enhance Safety
Visual AR Assistance
Live remote visual assistance, guidance, and compliance for remotely identifying and solving issues, anywhere.
Escalate experts or agents to see and guide resolutions remotely, as if they’re on-site. Experience live HD video and audio streaming with augmented reality collaboration tools that anchor annotations on objects in space, ensuring a high level of accuracy and user experience. Automatic capture content of images and recordings from sessions saved into service tickets for proof of work or compliance or import into your knowledge base.
ServiceNow Integrations
CareAR is integrated with ServiceNow for Customer, Field, and IT Service Management
Elevate and extend your ServiceNow applications and workflow experiences with augmented reality (AR) support tools. ServiceNow teams can now enable visual AR support in any situation. Instantly collaborate with customer service or technical service representatives to see the situation and solve the issue remotely using AR annotations and overlays. Save images or recordings captured during live sessions directly into your work order.
Enterprise AR Analytics
Smart AR support platform that gets smarter with each session
CareAR’s platform gets smarter with each session. We tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s. Additional integrations to ServiceNow Performance Analytics allows baseline comparisons for showcasing tangible operational results.
How It Works
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Features
Enterprise Cloud Platform with Embeddable APIs
Scalable HD video and audio collaboration
Augmented Reality Suite of Tools
Co-brand Your User Journey
1-Click Create and Capture Content
Widely supported devices
Enterprise AR Analytics and Dashboard
Certified ServiceNow Integration
Related Content
CareAR Assist Demo Video
