AR Remote Assistance and Visual Guidance
Empower service teams anywhere to provide AR remote assistance with expert visual guidance. See what your customers, employees, and field workers see in real-time while collaborating with a suite of augmented reality tools to digitally guide and solve their problems as if actually there on-site.
Deflect Costly Dispatches
Reduce Time-Sensitive Resolutions
Enhance Safety
AR Remote Assistance
CareAR Assist enables live AR remote assistance visual guidance, and compliance for remotely identifying and solving issues, anywhere.
Escalate experts or agents to see and guide resolutions remotely, as if they’re on-site. Experience live HD video and audio streaming with augmented reality collaboration tools that anchor annotations on objects in space, ensuring a high level of accuracy and user experience. Automatic capture content of images and recordings from sessions saved into service tickets for proof of work or compliance or import into your knowledge base.
ServiceNow Integrations
CareAR is integrated with ServiceNow for Customer, Field, and IT Service Management
Elevate and extend your ServiceNow applications and workflow experiences with AR remote assistance support tools. ServiceNow teams can now enable AR remote assistance with visual support in any situation. Instantly collaborate with customer service or technical service representatives to see the situation and solve the issue remotely using AR annotations and overlays. Save images or recordings captured during live sessions directly into your work order.
Enterprise AR Analytics
Smart AR support platform that gets smarter with each session
CareAR’s platform gets smarter with each AR remote assistance session. We tag and track teams, content, interactions, usage, and location data to manage and measure critical KPIs. Additional integrations to ServiceNow performance analytics allow baseline comparisons for showcasing tangible operational results.
How It Works
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams