CareAR^® Assist

Augmented Reality Visual Support for Live Remote Assistance and Guidance

Augmented Reality Visual Support

Empower service teams anywhere to provide remote visual AR assistance and guidance. See what your customers, employees, and field workers see in real-time, while collaborating with a suite of AR tools to digitally guide and solve their problems, as if actually there on-site.

Deflect Costly Dispatches

Reduce frequency of unneeded and costly dispatching while decreasing customer downtime.

Reduce Time-Sensitive Resolutions

Gain live visual context to spend more time solving the problem than assessing the situation

Enhance Safety

Convert onsite visits to remote visits while enhancing safety from contact avoidance.

Visual AR Assistance

Live visual assistance, guidance, and compliance for remotely seeing and solving issues, anywhere

Escalate experts or agents to virtually see and digitally guide resolutions remotely, as if they’re actually on-site. Live HD video and audio streaming with AR collaboration tool suite that anchor annotations on 3D objects, ensuring high level of accuracy and user experience. Capture content of images and recordings from service sessions automatically into service tickets or knowledge base for proof of work or compliance.

ServiceNow Integrations

Customer, Field, and IT Service Management certified integrations on the Now Platform

Elevate and extend augmented reality as part of your ServiceNow applications and digital workflow experiences. ServiceNow teams can now enable and escalate visual context to any situation. Fulfillers are able to quickly and safely collaborate with requesters to virtually see, solve, and then save content of images or recordings captured during live sessions. Captured content is automatically attached into cases, work orders, incidents, or knowledge base for compliance, proof of work, or future reference.

Enterprise AR Analytics

Smart AR support platform that gets smarter with each session

CareAR’s platform gets smarter with each session. We tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s. Additional integrations to ServiceNow Performance Analytics allows baseline comparisons for showcasing tangible operational results.