Augmented Reality Remote Visual Support
Empower service teams anywhere to provide remote visual AR assistance and guidance. See what your customers, employees, and field workers see in real-time, while collaborating with a suite of AR tools to digitally guide and solve their problems, as if actually there on-site.
Deflect Costly Dispatches
Reduce Time-Sensitive Resolutions
Enhance Safety
Visual AR Assistance
Live remote visual assistance, guidance, and compliance for remotely seeing and solving issues, anywhere
Escalate experts or agents to virtually see and digitally guide resolutions remotely, as if they’re actually on-site. Live HD video and audio streaming with AR collaboration tool suite that anchor annotations on 3D objects, ensuring high level of accuracy and user experience. Capture content of images and recordings from service sessions automatically into service tickets or knowledge base for proof of work or compliance.
ServiceNow Integrations
Customer, Field, and IT Service Management certified integrations on the Now Platform
Elevate and extend augmented reality as part of your ServiceNow applications and digital workflow experiences. ServiceNow teams can now enable and escalate visual context to any situation. Fulfillers are able to quickly and safely collaborate with requesters to virtually see, solve, and then save content of images or recordings captured during live sessions. Captured content is automatically attached into cases, work orders, incidents, or knowledge base for compliance, proof of work, or future reference.
Enterprise AR Analytics
Smart AR support platform that gets smarter with each session
CareAR’s platform gets smarter with each session. We tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s. Additional integrations to ServiceNow Performance Analytics allows baseline comparisons for showcasing tangible operational results.
How It Works
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
SAVE
Capture and share content in systems and with teams
Completed Work Order
Initial Work Order
SEE
Virtually see as if the situation was actually there.
SOLVE
Visually guide and collaborate for effective problem resolution
SAVE
Capture and share content in systems and with teams
Completed Work Order
Features
Enterprise Cloud Platform with Embeddable APIs
Scalable HD video and audio collaboration
Augmented Reality 3D Spatial Mapping
Augmented Reality Suite of Tools
1-Click Create and Capture Content
Wide supported devices
Enterprise AR Analytics and Dashboard
ServiceNow Pre-Built & Certified
Related Content
CareAR Assist Demo Video
