Manufacturers and service companies, in particular, are racing to digitally transform their operations to deliver a new experience to customers, enhancing both the brand and the engagement model.
Today marks a significant milestone as two industry heavyweights — Xerox and ServiceNow — get serious about rethinking the service experience and set on a path that will transform the service industry forever.
Up until now, field technicians or customers engaging with a remote expert during a CareAR augmented reality session have required the CareARTM Assist app for iOS and Android device users.
The features in CareAR 21.05 offer added flexibility to make your user experience even better. Highlights include accessing CareAR via a web browser and having the option to go hands-free…
Customer Testimonial from Xerox Service Delivery Since implementing CareAR, Xerox’s service delivery team has found it to be transformational. Customers, remote techs, and the digital support team have had nothing…
CareARTM Assist 21.04—available now—includes updated features that improve the user experience and make it easier for experts and users in the field to have meaningful visual interactions across multiple geographies….
At Knowledge 2021, ServiceNow’s flagship 2 week digital experience, May 11-20, 2021, CareAR showcased how its augmented reality (AR) visual support platform will catalyze digital transformation across service organizations. “CareAR…
Last week’s announcement by Xerox acquiring CareAR represented a monumental milestone and validates the significant value we bring to enterprises. Now as part of a Fortune 500 company, with an…
Many people get confused with the definition of Augmented Reality (AR) as its frequently over used. Is Augmented Reality just one of those new hot technologies that qualifies for buzz…
CareAR’s platform and partnership with ServiceNow enables organizations to digitally transform their support experience In the first post of this series , we discussed the impact that augmented reality within the…
During these times of Covid-19, businesses are using visual collaboration technologies to drive transformation while adapting to new normal conditions. Solutions supporting tele-health, long-distance learning, and work-at-home are examples of…
