Knowledge 22 has been another amazing event for CareAR and the ServiceNow community. See highlights here.
Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support
CareAR release 22.02 is now available across its SXM platform and headlines user experience enhancements. Get release highlights here.
CareAR will exhibit in booth 843, where it will feature live demos of its product portfolio integrated with workflows and products from key partners.
CareAR entered into a strategic collaboration with Infosys that will accelerate clients’ service experience transformation.
Automatic video adaptation is a customer and employee experience benefit available for any CareAR Assist app users.
At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.
CareAR is the only augmented reality platform that’s fully integrated across the entire ServiceNow platform.
Augmented reality directly empowers sustainability results by visibly resolving more issues remotely without travel, boosting first time fix rates to avoid repeat visits, and enabling new self-solve and self-learning opportunities that also work to proactively eliminate travel for support technicians.
Learn how CareAR with ServiceNow continues to transform field service management in this engaging webinar on how CareAR is empowering the next generation of field workers.
Join ServiceNow and CareAR for a webinar on March 17, 2022, discussing how field service organizations are managing the skills gap with augmented reality.
Innovation Recognized: ABI Research Names CareAR a Leader in Augmented Reality Competitive Assessment
ABi Research has recognized CareAR as a leader in their Enterprise Augmented Reality Platforms competitive ranking report.
The CareAR Assist App is more user friendly than ever, now that it is has been completely redesigned with a focus on improving productivity and creating a best-in-class user experience.
Save money by reducing calls to the service desk, decreasing truck rolls, optimizing field support and improving employee training.
Companies can no longer look at the service experience and the customer experience in two different silos. The merging of these two areas forms a new layer called Service Experience Management (SXM), which sits on top of the service lifecycle management platform.
4.3 million people voluntarily resigned in August 2021. CRO Sajeel Hussian, discusses how the great resignation is impacting the service experience in part 1 of the Service Experience Management video series.
Manufacturers and service companies, in particular, are racing to digitally transform their operations to deliver a new experience to customers, enhancing both the brand and the engagement model.
Today marks a significant milestone as two industry heavyweights — Xerox and ServiceNow — get serious about rethinking the service experience and set on a path that will transform the service industry forever.
A recent CareAR software release adds a browser-based option in addition to the app for inviting someone to a CareAR Assist session.
The features in CareAR 21.05 offer added flexibility to make your user experience even better. Highlights include accessing CareAR via a web browser and having the option to go hands-free using the app’s new smart glasses capabilities.
Customer Testimonial from Xerox Service Delivery Since implementing CareAR, Xerox’s service delivery team has found it to be transformational. Customers, remote techs, and the digital support team have had nothing but positive experiences, according to Dawn Jesso,...
CareARTM Assist 21.04—available now—includes updated features that improve the user experience and make it easier for experts and users in the field to have meaningful visual interactions across multiple geographies. Here is a complete list of what we rolled out in...
At Knowledge 2021, ServiceNow’s flagship 2 week digital experience, May 11-20, 2021, CareAR showcased how its augmented reality (AR) visual support platform will catalyze digital transformation across service organizations. “CareAR is a game changer,” said Deloitte’s...
Last week’s announcement by Xerox acquiring CareAR represented a monumental milestone and validates the significant value we bring to enterprises. Now as part of a Fortune 500 company, with an innovation heritage and global presence, we’ll rapidly be scaling our...
Many people get confused with the definition of Augmented Reality (AR) as its frequently over used. Is Augmented Reality just one of those new hot technologies that qualifies for buzz word bingo? There is certainly no shortage of solution providers promoting...
CareAR’s platform and partnership with ServiceNow enables organizations to digitally transform their support experience In the first post of this series, we discussed the impact that augmented reality within the support environment can have during the COVID-19...
Augmented Reality’s Role during Covid-19 Drives Digital Transformation for Customer, Field, and IT Services
During these times of Covid-19, businesses are using visual collaboration technologies to drive transformation while adapting to new normal conditions. Solutions supporting tele-health, long-distance learning, and work-at-home are examples of how incorporating visual...