CareAR has Joined Qualcomm’s Snapdragon Spaces Pathfinder Program to speed the adoption of hands-free use cases for AR self-solve.
Augmented Reality: Supporting Service Leaders on their Digital Transformation Journey
In 2023, service leaders will be focused on revenue and cost reduction. AR can play a key role in transforming employee experience into employee engagement.
The Next Reality for Field Inspections
Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
3 Reasons You Should Care About Service Experience Management
Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
Keypoint Intelligence Recognizes Xerox and CareAR with BLI Pacesetter Award in Remote Services
CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.
AR, AI, and Moving Toward a Proactive Service Model
Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.
How 2 Brands Come Together to Advance the Service Experience with XR/AR
CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.
CareAR Weaves a ‘Fabric for the Future’ at International Conference
CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.
Augmented Reality for Service Subcontractors
A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.
ABI Research Recognizes CareAR’s Leadership and Innovation in 2022 Leading Technology Companies Report
ABI Research recognized CareAR in “Companies to know” from its 2022 Recognizing Market Leaders compilation.
New Feature Alert: CareAR Does Data Sovereignty
CareAR now makes it easy to operationalize data sovereignty for EMEA or Canadian customers by provisioning in Germany or Canada.
A Recap of CareAR’s 4th Consecutive Sponsorship at ServiceNow’s Knowledge Events to Reinvent the Service Experience
Knowledge 22 has been another amazing event for CareAR and the ServiceNow community. See highlights here.
Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support
CareAR release 22.02 is now available across its SXM platform and headlines user experience enhancements. Get release highlights here.
CareAR to Exhibit and Present at AWE USA 2022
CareAR will exhibit in booth 843, where it will feature live demos of its product portfolio integrated with workflows and products from key partners.
CareAR Partners with Infosys to Accelerate Service Experience Transformation
CareAR entered into a strategic collaboration with Infosys that will accelerate clients’ service experience transformation.
How Automatic Video Adaptation Brings AR Support to Low Bandwidth Remote Locations
Automatic video adaptation is a customer and employee experience benefit available for any CareAR Assist app users.
CareAR’s Knowledge 2022 New York and The Hague Recap
At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.
CareAR’s Distinct ServiceNow Integrations for FSM, CSM, and ITSM
CareAR is the only augmented reality platform that’s fully integrated across the entire ServiceNow platform.
How Augmented Reality Enables ESG
Augmented reality directly empowers sustainability results by visibly resolving more issues remotely without travel, boosting first time fix rates to avoid repeat visits, and enabling new self-solve and self-learning opportunities that also work to proactively eliminate travel for support technicians.
How CareAR is Empowering the Next Generation of Field Workers
Learn how CareAR with ServiceNow continues to transform field service management in this engaging webinar on how CareAR is empowering the next generation of field workers.
How CareAR is Empowering Field Workers with ServiceNow
Join ServiceNow and CareAR for a webinar on March 17, 2022, discussing how field service organizations are managing the skills gap with augmented reality.
Innovation Recognized: ABI Research Names CareAR a Leader in Augmented Reality Competitive Assessment
ABi Research has recognized CareAR as a leader in their Enterprise Augmented Reality Platforms competitive ranking report.
Expand Your Reach with CareAR® Assist for Drone and Expanded Wearables Support
The CareAR Assist App is more user friendly than ever, now that it is has been completely redesigned with a focus on improving productivity and creating a best-in-class user experience.
What The CareAR SXM Platform Includes
Save money by reducing calls to the service desk, decreasing truck rolls, optimizing field support and improving employee training.
What Reinventing the Service Experience Looks Like
Companies can no longer look at the service experience and the customer experience in two different silos. The merging of these two areas forms a new layer called Service Experience Management (SXM), which sits on top of the service lifecycle management platform.
The Great Resignation Is Having a Negative Impact on the Service Experience
4.3 million people voluntarily resigned in August 2021. CRO Sajeel Hussian, discusses how the great resignation is impacting the service experience in part 1 of the Service Experience Management video series.
Connected Insights Help Drive Superior Customer Experiences and Competitive Advantage
Manufacturers and service companies, in particular, are racing to digitally transform their operations to deliver a new experience to customers, enhancing both the brand and the engagement model.
Announcing Service Experience Management (SXM)
Today marks a significant milestone as two industry heavyweights — Xerox and ServiceNow — get serious about rethinking the service experience and set on a path that will transform the service industry forever.
CareAR Expands Augmented Reality Customer Agility With Web Browser Client
A recent CareAR software release adds a browser-based option in addition to the app for inviting someone to a CareAR Assist session.
CareAR Now Offers Browser Support and Google Glass Capabilities
The features in CareAR 21.05 offer added flexibility to make your user experience even better. Highlights include accessing CareAR via a web browser and having the option to go hands-free using the app’s new smart glasses capabilities.
CareAR Has Been a Positive Experience for Customers, Employees, and Operations
Customer Testimonial from Xerox Service Delivery Since implementing CareAR, Xerox’s service delivery team has found it to be transformational. Customers, remote techs, and the digital support team have had nothing but positive experiences, according to Dawn Jesso,...
Connect in Multiple Languages With the Latest Version of CareAR
CareARTM Assist 21.04—available now—includes updated features that improve the user experience and make it easier for experts and users in the field to have meaningful visual interactions across multiple geographies. Here is a complete list of what we rolled out in...
AR powered game changer for Service Delivery at ServiceNow’s Knowledge 2021
At Knowledge 2021, ServiceNow’s flagship 2 week digital experience, May 11-20, 2021, CareAR showcased how its augmented reality (AR) visual support platform will catalyze digital transformation across service organizations. “CareAR is a game changer,” said Deloitte’s...
Looking to the Future as CareAR joins the Xerox Family
Last week’s announcement by Xerox acquiring CareAR represented a monumental milestone and validates the significant value we bring to enterprises. Now as part of a Fortune 500 company, with an innovation heritage and global presence, we’ll rapidly be scaling our...
Augmented Reality, Where do we Draw the Line?
Many people get confused with the definition of Augmented Reality (AR) as its frequently over used. Is Augmented Reality just one of those new hot technologies that qualifies for buzz word bingo? There is certainly no shortage of solution providers promoting...
Remote AR Support – The Evolution Has Arrived
CareAR’s platform and partnership with ServiceNow enables organizations to digitally transform their support experience In the first post of this series, we discussed the impact that augmented reality within the support environment can have during the COVID-19...
Augmented Reality’s Role during Covid-19 Drives Digital Transformation for Customer, Field, and IT Services
During these times of Covid-19, businesses are using visual collaboration technologies to drive transformation while adapting to new normal conditions. Solutions supporting tele-health, long-distance learning, and work-at-home are examples of how incorporating visual...