KPIs help service organizations measure the performance of established goals. Learn how AR and AI visual guidance can improve your KPIs.
Top 5 Reasons You Need 3D-Enabled Digital Work Instructions
In today's fast-paced world, businesses constantly strive to outperform the competition. To achieve this, they must improve efficiency, minimize errors, and empower their workforce. This is where 3D-enabled digital work instructions shine. These cutting-edge tools...
Level Up Your AR Remote Support with Screen Sharing
CareAR Assist now offers screen sharing to expand its remote solution toolkit capabilities—at no extra cost to customers. With this new feature, users can easily share their screens or invite others to view their screens, making it simpler to provide remote...
Visual Verification: How AI Computer Vision is Transforming Workplace Safety and Compliance
Workplace safety isn't just a box to tick, it's a vital commitment to protecting your most valuable asset - your people. Traditional methods of ensuring compliance rely on manual observation, spot checks, and self-reporting. These methods can be slow, error-prone, and...
AI Image Generation: A Game-Changer for Digital Work Instructions
AI image generation within your digital work instructions is an easy, cost-effective, and time saving way to create content.
Intelligent Enablement Platforms – Empower Your Frontline Technicians
Intelligent enablement platforms empower technicians and customer service reps to operate more efficiently, confidently, and consistently.
Revolutionizing Medical Device Support: AR for a More Equitable and Efficient Healthcare System
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
What is a truck roll and how to reduce them?
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
How Augmented Reality for Water Utilities Achieves Operational Excellence
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
10 Ways Digital Form Automation Can Supercharge Field Service
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Average Handle Time (AHT) Explained: Unlock the power of AR support in customer service
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Why Remote AR Support is Best for Customer and Field Service
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Transforming Field Service: The Power of Visual Verification for Safety and Compliance
Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.
How Augmented Reality Can Benefit Service Support and Improve Customer Experience – OneXillium Partner Interview
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
3D Scanning is Changing the Game for Digital Work Instructions
Learn how User-friendly 3D scanning applications reduce the time and expertise required to generate 3D models, democratizing content creation.
Ditch the Paper Chase: Elevate Your Enterprise Job Aids with CareAR Instruct
Tired of dusty binders and confusing PDF manuals? Let's talk about reimagining job aids for the modern workforce. Forget static, one-size-fits-all documents; enter the world of CareAR® Instruct and Experience Builder. This powerful duo utilizes augmented reality (AR),...
8 Tips for Ensuring Your AR Support Rollout is a Success
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Stop the Truck Roll: How Remote AR Video Assistance Saves Time and Money
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
3 Ways the New CareAR App Innovates Customer Service Experience
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
CareAR Sustainability Capabilities Gain Significant Recognition
Xerox recognized as a Sustainability Leader by Quocirca for using CareAR Quocirca specializes in the convergence of print and digital technologies. They released a sustainability report analyzing how significant organizations are achieving carbon neutrality. The...