Nov 16, 2023Award
CareAR, A Xerox Company and Service Experience Management (SXM) market leader is happy to announce that the Xerox CareAR Platform has been named the winner of the Buyers Lab (BLI) 2024 Pick Award from Keypoint Intelligence for Outstanding Remote Service & Support...
Nov 14, 2023Partnership
The America’s Cup is the oldest and most prestigious sailing race in the world. It is held just once every four years. To win the America’s Cup, a crew must do three things better than their competitors: Adapt quickly to changing conditions: Crews need to be able to...
Nov 7, 2023Partnership
Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line. Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...
Nov 2, 2023ServiceNow
How CareAR can enhance your ServiceNow environment to improve service and customer experience CareAR, the Service Experience Management (SXM) leader, has integrated our cutting-edge augmented reality and AI-powered platform into the ServiceNow platform. This...
Oct 31, 2023Partnership
Why do companies retain the services of Managed Service Providers (MSPs)? That answer used to be quite simple: Access to Expertise - MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive. Cost...
Oct 24, 2023Partnership
PART 1 of FOUR PART SERIES: In today's competitive market, Managed Service Providers (MSPs) realize the importance of meeting Service Level Agreements (SLAs) for retaining clients and ensuring business growth. However, with the increasing offshore compensation rates,...
Oct 16, 2023Augmented Reality
If you are a CEO or C-Anything, your board is likely already requesting you produce a strategy for leveraging disruptive technologies like Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML). These innovative technologies are transforming...
Sep 28, 2023Augmented Reality
In today's rapidly evolving technological landscape, businesses constantly seek innovative ways to enhance employee satisfaction and retention. One powerful tool is through augmented reality (AR) and artificial intelligence (AI). Augmented reality overlays digital...
Sep 22, 2023Self-Solve Instructions
You spoke and we listened! CareAR’s latest release offers many new features and updates sure to take your self-solve and remote-solve service experiences to the next level. Document self-solve sessions with CareAR® Instruct’s new camera capture. Brand your CareAR®...
Sep 11, 2023Augmented Reality Remote AR Support
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Aug 22, 2023Augmented Reality
Learn how the adoption of augmented reality hardware has emerged as a transformative strategy and the AR hardware leaders.
Aug 8, 2023Augmented Reality
Learn the importance of service organizations adopting augmented reality and AI technology in phases to achieve success with field workers.
Jul 3, 2023Security
CareAR is enhancing visual engagement data security CareAR augmented reality and digital twin visual technologies are underpinned by secure systems that include end-to-end encryption, geofencing, and data sovereignty. This CareAR range of security benefits is now...
Jun 21, 2023Augmented Reality Field Service
Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.
Jun 20, 2023Augmented Reality Field Service
On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.
Jun 14, 2023Field Service
AR field service solutions from CareAR power and empower the best techs in the world; combining data, insights, detailed information on demand.
Jun 4, 2023Hackathon
For Earth Day 2023, CareAR challenged employees to build earth-friendly instructional experiences in first annual no-code hackathon.
Mar 29, 2023Xerox
Keypoint intelligence has named Xerox its 2023-2024 BLI Pacesetter Award winner for Healthcare in North America.
Mar 16, 2023Augmented Reality Partnership
CareAR has Joined Qualcomm’s Snapdragon Spaces Pathfinder Program to speed the adoption of hands-free use cases for AR self-solve.
Mar 6, 2023Augmented Reality Industry News
In 2023, service leaders will be focused on revenue and cost reduction. AR can play a key role in transforming employee experience into employee engagement.
Jan 5, 2023Augmented Reality Remote AR Support SXM
Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
Nov 16, 2022Augmented Reality Customer Success Remote AR Support SXM
Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
Nov 15, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support SXM
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
Nov 4, 2022Augmented Reality Customer Success Industry News Remote AR Support SXM Xerox
CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.
Oct 31, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXM Xerox
Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.
Sep 28, 2022Augmented Reality Industry News Product Features Remote AR Support SXM
CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.
Sep 14, 2022Augmented Reality Industry News Product Features Remote AR Support SXM
CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.
Aug 31, 2022Augmented Reality Customer Success Product Features Remote AR Support
A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.
Aug 10, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support
ABI Research recognized CareAR in “Companies to know” from its 2022 Recognizing Market Leaders compilation.
Jul 8, 2022Augmented Reality Industry News Product Features Remote AR Support ServiceNow SXM
CareAR now makes it easy to operationalize data sovereignty for EMEA or Canadian customers by provisioning in Germany or Canada.
Jun 7, 2022Augmented Reality Industry News Product Features Remote AR Support ServiceNow SXM
Knowledge 22 has been another amazing event for CareAR and the ServiceNow community. See highlights here.
May 27, 2022Augmented Reality Industry News Product Features Remote AR Support SXM
CareAR release 22.02 is now available across its SXM platform and headlines user experience enhancements. Get release highlights here.
May 26, 2022Augmented Reality Industry News Product Features Remote AR Support
CareAR will exhibit in booth 843, where it will feature live demos of its product portfolio integrated with workflows and products from key partners.
May 25, 2022Augmented Reality Industry News Product Features Remote AR Support
CareAR entered into a strategic collaboration with Infosys that will accelerate clients’ service experience transformation.
May 23, 2022Augmented Reality Product Features Remote AR Support
Automatic video adaptation is a customer and employee experience benefit available for any CareAR Assist app users.
May 19, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXM
At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.
May 4, 2022Augmented Reality Product Features Remote AR Support ServiceNow
CareAR is the only augmented reality platform that’s fully integrated across the entire ServiceNow platform.
Apr 19, 2022Augmented Reality Remote AR Support
Augmented reality directly empowers sustainability results by visibly resolving more issues remotely without travel, boosting first time fix rates to avoid repeat visits, and enabling new self-solve and self-learning opportunities that also work to proactively eliminate travel for support technicians.
Mar 22, 2022Remote AR Support ServiceNow SXM
Learn how CareAR with ServiceNow continues to transform field service management in this engaging webinar on how CareAR is empowering the next generation of field workers.
Mar 14, 2022Remote AR Support ServiceNow
Join ServiceNow and CareAR for a webinar on March 17, 2022, discussing how field service organizations are managing the skills gap with augmented reality.
Mar 9, 2022Augmented Reality Industry News Product Features Remote AR Support
ABi Research has recognized CareAR as a leader in their Enterprise Augmented Reality Platforms competitive ranking report.
Jan 10, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support
The CareAR Assist App is more user friendly than ever, now that it is has been completely redesigned with a focus on improving productivity and creating a best-in-class user experience.
Dec 15, 2021SXM
Save money by reducing calls to the service desk, decreasing truck rolls, optimizing field support and improving employee training.
Dec 13, 2021SXM
Companies can no longer look at the service experience and the customer experience in two different silos. The merging of these two areas forms a new layer called Service Experience Management (SXM), which sits on top of the service lifecycle management platform.
Dec 10, 2021SXM
4.3 million people voluntarily resigned in August 2021. CRO Sajeel Hussian, discusses how the great resignation is impacting the service experience in part 1 of the Service Experience Management video series.
Oct 25, 2021Augmented Reality Customer Success Industry News Remote AR Support
Manufacturers and service companies, in particular, are racing to digitally transform their operations to deliver a new experience to customers, enhancing both the brand and the engagement model.
Sep 3, 2021Augmented Reality Customer Success Industry News
Today marks a significant milestone as two industry heavyweights — Xerox and ServiceNow — get serious about rethinking the service experience and set on a path that will transform the service industry forever.
Aug 9, 2021Augmented Reality Product Features Remote AR Support
A recent CareAR software release adds a browser-based option in addition to the app for inviting someone to a CareAR Assist session.
Jul 28, 2021Augmented Reality Product Features Remote AR Support
The features in CareAR 21.05 offer added flexibility to make your user experience even better. Highlights include accessing CareAR via a web browser and having the option to go hands-free using the app’s new smart glasses capabilities.
Jul 13, 2021Customer Success
Customer Testimonial from Xerox Service Delivery Since implementing CareAR, Xerox’s service delivery team has found it to be transformational. Customers, remote techs, and the digital support team have had nothing but positive experiences, according to Dawn Jesso,...
Jun 9, 2021Product Features
CareARTM Assist 21.04—available now—includes updated features that improve the user experience and make it easier for experts and users in the field to have meaningful visual interactions across multiple geographies. Here is a complete list of what we rolled out in...
May 19, 2021ServiceNow
At Knowledge 2021, ServiceNow’s flagship 2 week digital experience, May 11-20, 2021, CareAR showcased how its augmented reality (AR) visual support platform will catalyze digital transformation across service organizations. “CareAR is a game changer,” said Deloitte’s...
Feb 1, 2021Industry News Xerox
Last week’s announcement by Xerox acquiring CareAR represented a monumental milestone and validates the significant value we bring to enterprises. Now as part of a Fortune 500 company, with an innovation heritage and global presence, we’ll rapidly be scaling our...
Sep 22, 2020Augmented Reality
Many people get confused with the definition of Augmented Reality (AR) as its frequently over used. Is Augmented Reality just one of those new hot technologies that qualifies for buzz word bingo? There is certainly no shortage of solution providers promoting...
Jul 16, 2020Remote AR Support
CareAR’s platform and partnership with ServiceNow enables organizations to digitally transform their support experience In the first post of this series, we discussed the impact that augmented reality within the support environment can have during the COVID-19...
Jul 15, 2020Augmented Reality Remote AR Support
During these times of Covid-19, businesses are using visual collaboration technologies to drive transformation while adapting to new normal conditions. Solutions supporting tele-health, long-distance learning, and work-at-home are examples of how incorporating visual...
