The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...
Get ready to kick your digital work instruction creation into high gear. We're absolutely thrilled to announce a powerful new addition to the Experience Builder designed to help you build engaging digital work instructions more efficiently than ever...
PTC's recent announcement of the End of Life for Vuforia Chalk, effective October 31, 2025, has left many users searching for a robust and reliable alternative. If you're among those seeking a seamless transition and even more powerful augmented reality capabilities,...
Experience a successful AR remote assistance rollout with the right strategies and lessons learned from real-world use cases.
We're absolutely thrilled to announce a significant update for CareAR® Assist! You've been asking for it, and we've listened. Get ready for seamless remote visual assistance, now accessible directly from your web browser – no downloads required for hosts! Host from...
2024 was a fantastic year for CareAR, marked by significant growth and innovation. As we reflect on the year's achievements, we're excited to look ahead into 2025 and the transformative trends shaping the future of field service and customer service. Digital...
Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations,...
2024 has been a whirlwind year at CareAR, and we're thrilled to reflect on the incredible advancements we've made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what's possible and empower our...
KPIs help service organizations measure the performance of established goals. Learn how AR and AI visual guidance can improve your KPIs.
In today's fast-paced world, businesses constantly strive to outperform the competition. To achieve this, they must improve efficiency, minimize errors, and empower their workforce. This is where 3D-enabled digital work instructions shine. These cutting-edge tools...
CareAR Assist now offers screen sharing to expand its remote solution toolkit capabilities—at no extra cost to customers. With this new feature, users can easily share their screens or invite others to view their screens, making it simpler to provide remote...
Workplace safety isn't just a box to tick, it's a vital commitment to protecting your most valuable asset - your people. Traditional methods of ensuring compliance rely on manual observation, spot checks, and self-reporting. These methods can be slow, error-prone, and...
AI image generation within your digital work instructions is an easy, cost-effective, and time saving way to create content.
Intelligent enablement platforms empower technicians and customer service reps to operate more efficiently, confidently, and consistently.
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
