CareAR Blog | May 17, 2024 | Augmented Reality, Instructional Content, Remote AR Support, Self-Solve Instructions
The landscape of healthcare delivery is undergoing a crucial shift. With a focus on reducing disparities and improving life expectancy, care is moving beyond the confines of hospitals and into patients’ homes. This transition requires innovative solutions for...
CareAR Blog | April 5, 2024 | Field Service, Remote AR Support, Self-Solve Instructions, Sustainability
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer’s location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific...
CareAR Blog | March 29, 2024 | Augmented Reality, Field Service, Remote AR Support
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
CareAR Blog | March 11, 2024 | Field Service, Instructional Content, Self-Solve Instructions
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
CareAR Blog | March 4, 2024 | Augmented Reality, Remote AR Support
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
