The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
3 Ways the New CareAR App Innovates Customer Service Experience
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CareAR Sustainability Capabilities Gain Significant Recognition
Xerox recognized as a Sustainability Leader by Quocirca for using CareAR Quocirca specializes in the convergence of print and digital technologies. They released a sustainability report analyzing how significant organizations are achieving carbon neutrality. The...
Keypoint Intelligence: CareAR Wins Outstanding Remote Service and Support Technology
CareAR, A Xerox Company and Service Experience Management (SXM) market leader is happy to announce that the Xerox CareAR Platform has been named the winner of the Buyers Lab (BLI) 2024 Pick Award from Keypoint Intelligence for Outstanding Remote Service & Support...
Smooth Sailing: How MSPs Can Use AR to Ease Transitions and Retain Client Know-How
The America’s Cup is the oldest and most prestigious sailing race in the world. It is held just once every four years. To win the America’s Cup, a crew must do three things better than their competitors: Adapt quickly to changing conditions: Crews need to be able to...
MSPs are Creating Magical Customer Experiences with Augmented Reality
Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line. Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...
Enhance ServiceNow Field Service and Customer Experience with CareAR
How CareAR can enhance your ServiceNow environment to improve service and customer experience CareAR, the Service Experience Management (SXM) leader, has integrated our cutting-edge augmented reality and AI-powered platform into the ServiceNow platform. This...
Beyond Differentiation – MSPs Leverage AR to Win New Customers
Why do companies retain the services of Managed Service Providers (MSPs)? That answer used to be quite simple: Access to Expertise - MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive. Cost...
AR Gives MSPs the Inside Track on SLAs and Margin Squeeze
PART 1 of FOUR PART SERIES: In today's competitive market, Managed Service Providers (MSPs) realize the importance of meeting Service Level Agreements (SLAs) for retaining clients and ensuring business growth. However, with the increasing offshore compensation rates,...
Interruptive, Disruptive and Other Rude Technologies: A Guide for Untangling AR, AI, and ML
If you are a CEO or C-Anything, your board is likely already requesting you produce a strategy for leveraging disruptive technologies like Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML). These innovative technologies are transforming...
Augmented Reality Enhances Employee Satisfaction and Retention
In today's rapidly evolving technological landscape, businesses constantly seek innovative ways to enhance employee satisfaction and retention. One powerful tool is through augmented reality (AR) and artificial intelligence (AI). Augmented reality overlays digital...
Capture Images from your Self-Solve Session and Co-brand your Assist Experience
You spoke and we listened! CareAR’s latest release offers many new features and updates sure to take your self-solve and remote-solve service experiences to the next level. Document self-solve sessions with CareAR® Instruct’s new camera capture. Brand your CareAR®...
Avoid Unnecessary Product Returns Using AR and Self-Solve Tools
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Navigating the Augmented Reality Hardware Landscape for Enterprises
Learn how the adoption of augmented reality hardware has emerged as a transformative strategy and the AR hardware leaders.
Improving Augmented Reality and AI Technology Adoption
Learn the importance of service organizations adopting augmented reality and AI technology in phases to achieve success with field workers.
CareAR Successfully Completes a SOC 2® Examination
CareAR is enhancing visual engagement data security CareAR augmented reality and digital twin visual technologies are underpinned by secure systems that include end-to-end encryption, geofencing, and data sovereignty. This CareAR range of security benefits is now...
Transform and improve your service organization with AR
Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.
The Impact of Instructional Guidance on Experience
On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.
Service Tech Superpowers In An Instant: AR Changes the Game
AR field service solutions from CareAR power and empower the best techs in the world; combining data, insights, detailed information on demand.
CareAR and Xerox employees build earth-friendly instructional experiences for Earth Day 2023
For Earth Day 2023, CareAR challenged employees to build earth-friendly instructional experiences in first annual no-code hackathon.
Xerox Wins BLI 2023 Pacesetter Award in Healthcare from Keypoint Intelligence
Keypoint intelligence has named Xerox its 2023-2024 BLI Pacesetter Award winner for Healthcare in North America.