AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
Revolutionizing Medical Device Support: AR for a More Equitable and Efficient Healthcare System
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What is a truck roll and how to reduce them?
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
How Augmented Reality for Water Utilities Achieves Operational Excellence
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
10 Ways Digital Form Automation Can Supercharge Field Service
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Average Handle Time (AHT) Explained: Unlock the power of AR support in customer service
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Why Remote AR Support is Best for Customer and Field Service
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Transforming Field Service: The Power of Visual Verification for Safety and Compliance
Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.
How Augmented Reality Can Benefit Service Support and Improve Customer Experience – OneXillium Partner Interview
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
3D Scanning is Changing the Game for Digital Work Instructions
Learn how User-friendly 3D scanning applications reduce the time and expertise required to generate 3D models, democratizing content creation.
Ditch the Paper Chase: Elevate Your Enterprise Job Aids with CareAR Instruct
Tired of dusty binders and confusing PDF manuals? Let's talk about reimagining job aids for the modern workforce. Forget static, one-size-fits-all documents; enter the world of CareAR® Instruct and Experience Builder. This powerful duo utilizes augmented reality (AR),...
8 Tips for Ensuring Your AR Support Rollout is a Success
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Stop the Truck Roll: How Remote AR Video Assistance Saves Time and Money
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
3 Ways the New CareAR App Innovates Customer Service Experience
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
CareAR Sustainability Capabilities Gain Significant Recognition
Xerox recognized as a Sustainability Leader by Quocirca for using CareAR Quocirca specializes in the convergence of print and digital technologies. They released a sustainability report analyzing how significant organizations are achieving carbon neutrality. The...
Keypoint Intelligence: CareAR Wins Outstanding Remote Service and Support Technology
CareAR, A Xerox Company and Service Experience Management (SXM) market leader is happy to announce that the Xerox CareAR Platform has been named the winner of the Buyers Lab (BLI) 2024 Pick Award from Keypoint Intelligence for Outstanding Remote Service & Support...
Smooth Sailing: How MSPs Can Use AR to Ease Transitions and Retain Client Know-How
The America’s Cup is the oldest and most prestigious sailing race in the world. It is held just once every four years. To win the America’s Cup, a crew must do three things better than their competitors: Adapt quickly to changing conditions: Crews need to be able to...
MSPs are Creating Magical Customer Experiences with Augmented Reality
Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line. Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...
Enhance ServiceNow Field Service and Customer Experience with CareAR
How CareAR can enhance your ServiceNow environment to improve service and customer experience CareAR, the Service Experience Management (SXM) leader, has integrated our cutting-edge augmented reality and AI-powered platform into the ServiceNow platform. This...
Beyond Differentiation – MSPs Leverage AR to Win New Customers
Why do companies retain the services of Managed Service Providers (MSPs)? That answer used to be quite simple: Access to Expertise - MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive. Cost...
AR Gives MSPs the Inside Track on SLAs and Margin Squeeze
PART 1 of FOUR PART SERIES: In today's competitive market, Managed Service Providers (MSPs) realize the importance of meeting Service Level Agreements (SLAs) for retaining clients and ensuring business growth. However, with the increasing offshore compensation rates,...