Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line. Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...
How CareAR can enhance your ServiceNow environment to improve service and customer experience CareAR, the Service Experience Management (SXM) leader, has integrated our cutting-edge augmented reality and AI-powered platform into the ServiceNow platform. This...
Why do companies retain the services of Managed Service Providers (MSPs)? That answer used to be quite simple: Access to Expertise - MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive. Cost...
PART 1 of FOUR PART SERIES: In today's competitive market, Managed Service Providers (MSPs) realize the importance of meeting Service Level Agreements (SLAs) for retaining clients and ensuring business growth. However, with the increasing offshore compensation rates,...
If you are a CEO or C-Anything, your board is likely already requesting you produce a strategy for leveraging disruptive technologies like Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML). These innovative technologies are transforming...
In today's rapidly evolving technological landscape, businesses constantly seek innovative ways to enhance employee satisfaction and retention. One powerful tool is through augmented reality (AR) and artificial intelligence (AI). Augmented reality overlays digital...
You spoke and we listened! CareAR’s latest release offers many new features and updates sure to take your self-solve and remote-solve service experiences to the next level. Document self-solve sessions with CareAR® Instruct’s new camera capture. Brand your CareAR®...
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Learn how the adoption of augmented reality hardware has emerged as a transformative strategy and the AR hardware leaders.
Learn the importance of service organizations adopting augmented reality and AI technology in phases to achieve success with field workers.
CareAR is enhancing visual engagement data security CareAR augmented reality and digital twin visual technologies are underpinned by secure systems that include end-to-end encryption, geofencing, and data sovereignty. This CareAR range of security benefits is now...
Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.
On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.
AR field service solutions from CareAR power and empower the best techs in the world; combining data, insights, detailed information on demand.
For Earth Day 2023, CareAR challenged employees to build earth-friendly instructional experiences in first annual no-code hackathon.
Keypoint intelligence has named Xerox its 2023-2024 BLI Pacesetter Award winner for Healthcare in North America.
CareAR has Joined Qualcomm’s Snapdragon Spaces Pathfinder Program to speed the adoption of hands-free use cases for AR self-solve.
In 2023, service leaders will be focused on revenue and cost reduction. AR can play a key role in transforming employee experience into employee engagement.
Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
