In today’s fast-paced, customer-centric world, delivering exceptional support is a cornerstone of success for both customer service and field service operations. Traditional communication methods—voice-only calls and written exchanges via email or chat—have long been...
The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...
KPIs help service organizations measure the performance of established goals. Learn how AR and AI visual guidance can improve your KPIs.
Intelligent enablement platforms empower technicians and customer service reps to operate more efficiently, confidently, and consistently.
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.
On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.
AR field service solutions from CareAR power and empower the best techs in the world; combining data, insights, detailed information on demand.
