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Show Me, Don’t Tell Me:  How Remote Visual Assistance Transforms Customer and Field Service Support

Show Me, Don’t Tell Me: How Remote Visual Assistance Transforms Customer and Field Service Support

Augmented Reality, Customer Success, Field Service, Remote AR Support

In today’s fast-paced, customer-centric world, delivering exceptional support is a cornerstone of success for both customer service and field service operations. Traditional communication methods—voice-only calls and written exchanges via email or chat—have long been...

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The Rise of Remote Field Service

The Rise of Remote Field Service

Augmented Reality, Field Service, Remote AR Support

The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...

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How Service Leaders Are Measured: The Impact of KPIs on Team Performance

How Service Leaders Are Measured: The Impact of KPIs on Team Performance

Customer Success, Field Service

KPIs help service organizations measure the performance of established goals. Learn how AR and AI visual guidance can improve your KPIs.

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Intelligent Enablement Platforms – Empower Your Frontline Technicians

Intelligent Enablement Platforms – Empower Your Frontline Technicians

Field Service, Self-Solve Instructions

Intelligent enablement platforms empower technicians and customer service reps to operate more efficiently, confidently, and consistently.

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What is a truck roll and how to reduce them?

What is a truck roll and how to reduce them?

Field Service, Remote AR Support, Self-Solve Instructions, Sustainability

What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....

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How Augmented Reality for Water Utilities Achieves Operational Excellence

How Augmented Reality for Water Utilities Achieves Operational Excellence

Augmented Reality, Field Service, Remote AR Support

Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...

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10 Ways Digital Form Automation Can Supercharge Field Service

10 Ways Digital Form Automation Can Supercharge Field Service

Field Service, Instructional Content, Self-Solve Instructions

In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...

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Transforming Field Service: The Power of Visual Verification for Safety and Compliance

Transforming Field Service: The Power of Visual Verification for Safety and Compliance

Field Service, Remote AR Support

Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.

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8 Tips for Ensuring Your AR Support Rollout is a Success

8 Tips for Ensuring Your AR Support Rollout is a Success

Augmented Reality, Field Service, Remote AR Support

AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.

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3 Ways the New CareAR App Innovates Customer Service Experience

3 Ways the New CareAR App Innovates Customer Service Experience

Augmented Reality, Field Service, Product Features, Remote AR Support, Self-Solve Instructions

The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution

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Transform and improve your service organization with AR

Transform and improve your service organization with AR

Augmented Reality, Field Service

Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.

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The Impact of Instructional Guidance on Experience

The Impact of Instructional Guidance on Experience

Augmented Reality, Field Service

On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.

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Service Tech Superpowers In An Instant: AR Changes the Game

Service Tech Superpowers In An Instant: AR Changes the Game

Field Service

AR field service solutions from CareAR power and empower the best techs in the world; combining data, insights, detailed information on demand.

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