This partnership accelerates the digital transformation of companies in Japan using The CareAR SXM (Service Experience Management) platform. On April 27, 2023, Communication Business Avenue, Inc. ("CBA") and Nomura Research Institute, Ltd. ("NRI") signed a...
Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations,...
New CareAR Service Experience Management Platform valued at $700 million post-money valuation and attracts $10 million investment from ServiceNow NORWALK, Conn., Sept. 2, 2021 — Xerox Holdings Corporation (NYSE: XRX) announced the formation of CareAR, A Xerox Company,...
Visual augmented reality platform helps organizations digitally transform support experience NORWALK, Conn., Jan. 28, 2021 — Xerox Holdings Corporation (NYSE: XRX) has expanded its growing software portfolio with the acquisition of CareAR, an augmented reality support...
CareAR, the augmented reality smart service platform for ServiceNow will use Marxent 3D Cloud to manage and deliver digital twins for enhanced interactions, instructions, and insights. October 13, 2020, St Petersburg, Fla. — Today Marxent and CareAR announced a...
Integration Partnership delivers remote field and customer support for greater operational efficiencies, customer outcomes and safety Austin, TX (June 25, 2020) — CareAR announces the availability of its ServiceNow integration, providing an innovative industry...
May 5, 2021
February 1, 2021
Xerox Announces Organization Changes to Support Plans for New Businesses
September 18, 2020
CareAR Announces Augmented Reality Integration with ServiceNow
August 19, 2020
AR Insider Edge: CareAR Streamlines Enterprise Service Management
August 15, 2023 • 3:45 PM PST T-Mobile 5G Hub Speaker Series, Bellevue, WA
June 28, 2023 • 1 PM EST Smart Services Webinar - Service Council
June 19-20, 2023 Sopwell House, St Albans, UK
May 16-18, 2023 • Las Vegas, NV CareAR at ServiceNow's Knowledge 2023Schedule a Meeting Thank you for connecting with us at Knowledge 2023. You can still schedule a demo with a CareAR specialist Simply, fill out the form below and then follow the link to our calendar...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
In the age of instant connections, video chat platforms like MS Teams and Zoom have become our go-to tools for remote collaboration. But when it comes to guiding someone through a complex task, simply seeing each other's faces falls short. This is where Remote AR...
In the field service industry, precision and reliability are paramount. Each and every task, whether routine maintenance or intricate repairs, demands meticulous execution to guarantee optimal equipment performance, safety, and compliance with industry standards....
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
