We're absolutely thrilled to announce a significant update for CareAR® Assist! You've been asking for it, and we've listened. Get ready for seamless remote visual assistance, now accessible directly from your web browser – no downloads required for hosts! Host from...
2024 was a fantastic year for CareAR, marked by significant growth and innovation. As we reflect on the year's achievements, we're excited to look ahead into 2025 and the transformative trends shaping the future of field service and customer service. Digital...
Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations,...
2024 has been a whirlwind year at CareAR, and we're thrilled to reflect on the incredible advancements we've made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what's possible and empower our...
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
If you are a CEO or C-Anything, your board is likely already requesting you produce a strategy for leveraging disruptive technologies like Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML). These innovative technologies are transforming...
In today's rapidly evolving technological landscape, businesses constantly seek innovative ways to enhance employee satisfaction and retention. One powerful tool is through augmented reality (AR) and artificial intelligence (AI). Augmented reality overlays digital...
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Learn how the adoption of augmented reality hardware has emerged as a transformative strategy and the AR hardware leaders.
Learn the importance of service organizations adopting augmented reality and AI technology in phases to achieve success with field workers.
Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.
On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.
CareAR has Joined Qualcomm’s Snapdragon Spaces Pathfinder Program to speed the adoption of hands-free use cases for AR self-solve.
