Artificial intelligence is no longer a futuristic concept—it's a present-day reality transforming industries. For customer and field service leaders, the constant buzz around AI can sound less like an opportunity and more like a threat. Conversations are filled with...
Artificial intelligence is rapidly transforming numerous industries, and customer support and field service are no exceptions. By leveraging the power of AI, organizations can significantly boost the efficiency of their frontline workers, leading to improved customer...
Remote visual assistance, also known as augmented reality (AR) remote support, transforms how field service and customer service leaders support medical devices in clinical and home healthcare settings. This technology enables technicians to guide users through...
The global energy sector stands at a pivotal juncture. A dual mandate to power the world reliably while navigating a complex transition towards sustainability creates unprecedented operational pressures. From the sprawling oil fields of the Permian Basin and the...
Running a field service or customer service team with fewer people than needed feels like a minor hiccup at first. A 5% staffing gap? No big deal, right? You redistribute tasks, push through, and keep operations humming. But even a small shortfall spirals quickly,...
Are you ready for the greatest workforce shift in modern history? The Silver Tsunami is here, and it’s not just a catchy phrase—it’s a seismic event reshaping customer service and field service teams. As millions of Baby Boomers retire, service leaders face a critical...
In today’s fast-paced, customer-centric world, delivering exceptional support is a cornerstone of success for both customer service and field service operations. Traditional communication methods—voice-only calls and written exchanges via email or chat—have long been...
The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...
We're absolutely thrilled to announce a significant update for CareAR® Assist! You've been asking for it, and we've listened. Get ready for seamless remote visual assistance, now accessible directly from your web browser – no downloads required for hosts! Host from...
2024 was a fantastic year for CareAR, marked by significant growth and innovation. As we reflect on the year's achievements, we're excited to look ahead into 2025 and the transformative trends shaping the future of field service and customer service. Digital...
Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations,...
2024 has been a whirlwind year at CareAR, and we're thrilled to reflect on the incredible advancements we've made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what's possible and empower our...
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
