Make Expertise Accessible
Built and certified for the modern ServiceNow enabled enterprise, CareAR delivers critical context through real-time visual AR interactions, instructions, and intelligences as part of a seamless digital workflow.
Customer Service
Field Services
IT Service
Enterprise Augmented Reality Visual Support
Remotely see and solve issues with AI/AR powered visual support deflecting costly dispatches, reducing time-sensitive resolutions, bridge the skills gap while providing greater efficiencies, customer outcomes, safety and reduced carbon emissions.
“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”
Assist
Live visual assistance and guidance for remotely seeing and solving issues, anywhere.
CareAR Assist enables service teams anywhere to instantly provide remote visual AR support for their customers, employees, and field workers. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
Instruct
Create self-guided instructions for making anyone an instant expert.
CareAR Instruct enables the creation of AR based instructions for a self-guided and animated step by step flow. Bridge skills gap by empowering anyone to follow easy steps for resolving issues, performing tasks, or training.
Insight
Gain immediate intelligence and context for accurately assessing and solving issues.
CareAR Insight delivers contextual data for greater insights of specific assets, issues and resolutions. Through combining AI with AR, we are augmenting intelligence of your service teams to uniquely up-skill knowledge gaps, while greatly improving competency and efficiency levels.
Trusted by ~10,000+ enterprise customers
The CareAR partnership demonstrates Verizon’s commitment to continuous innovation for our customers, employees, and field personnel.Through our 5G and Edge computing, we can deliver advanced AR and AI capabilities via CareAR on standard mobile as well as smart glass and drone devices, that drive even greater efficiencies and experiences not thought possible in the past.
We are excited that CareAR has selected Glass Enterprise Edition 2 as their preferred smart glasses platform to help field services teams be more effective and efficient at their jobs.
NTT DATA is focused on helping our clients use digital technology to transform their business and deliver improved user experience. Capabilities such as AR, AI, and integrated digital workflows are transformative to enabling greater operational efficiencies and enhancing customer experiences. We are continuously co-developing innovative technologies and approaches in these areas, with partners like CareAR and ServiceNow, to build solutions that augment and help our teams deliver faster while consistently aligned with user expectations.
Press releases
CareAR, a Xerox Company, Continues Growth with Acquisition of MagicLens, a 3D Visualization and Augmented Reality Platform
Deal comes on the heels of company’s addition of CraftAR as part of its portfolio PLANO, Texas — Jan. 11, 2022 — CareAR, the Service Experience Management market leader today announced the acquisition of MagicLens, a 3D visualization and AR-based platform...
CareAR, a Xerox Company, Launches on the Zuora Subscription Platform
Zuora selected for its technology and expertise to help monetize Xerox’s CareAR software-as-a-service (SaaS) service experience management platform Redwood City, Calif. — December 7, 2021 — Zuora, Inc., (NYSE:ZUO) the leading cloud-based subscription...
CareAR Highlights Innovation at Augmented World Expo (AWE) with Launch of CareAR® Instruct, Drone Support, and Acquisition of CraftAR
CareAR president to present “Reinventing the Service Experience” on main stage SANTA CLARA, Calif. — Nov. 9, 2021 — CareAR, an augmented reality (AR) and AI visual support platform company that provides real-time access to expertise for customers,...
Latest news
Sustainability Magazine: Augmented reality advances organisation ESG initiatives
Forbes and Sam Waicberg on The Other AI: Augmented Intelligence
As The World Reopens, How Will Your Organization Use AR To Stay Competitive?
As The World Reopens, How Will Your Organization Use AR To Stay Competitive?
Blog
How Automatic Video Adaptation Brings AR Support to Low Bandwidth Remote Locations
Real-time augmented reality remote assist experiences rely on sufficient WiFi or Mobile data bandwidth to deliver and maintain video with graphically overlayed annotations. The challenge is the variability of available bandwidth. For CareAR Assist, anything above 500...
CareAR’s Knowledge 2022 New York and The Hague Recap
At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services. CareAR’s platform and...