Enterprise Augmented Reality for Field Service and Customer Support
CareAR’s enterprise augmented reality platform transforms service by reducing costs, improving first-time fixes and customer experience.
Driving Transformation Through an Enterprise Augmented Reality Service Experience Management Platform
CareAR’s enterprise augmented reality service experience management platform empowers organizations to access expertise in seconds with remote AR support and self-solve digital work instructions on-demand, across devices from desktop to smartphone supporting any situation, anywhere.
Create Smart Assets
Empower Service Employees
Build Interactive Service Experiences
Provide Connected Insights
in remote resolutions
reduction in dispatches
first-time fix rate
reduction in service time
Trusted by 5,000 Enterprise Customers
CareAR Reduces Data Center Downtime by Enabling Instant Remote Support to Drive Efficiency and Reduce Carbon
Operations Manager, UK and EU Data Centers, Xerox
Service IT Direct utilizes CareAR to power Smart Handz saving customers up to 85% of their support costs.
“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”
Director of Operations, IT Service Direct
Enhancing the Service Experience Using CareAR® Assist
When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.
fewer site visits
Increased remote solve
Overall global adoption
Minutes or less training time
Kg GHG emissions avoided
*Data from Jan. 2022 through Dec. 2022
Empower technicians with self-solve enterprise augment reality instructions
CareAR® Experience Builder
Rapidly create self-solve instructions for customers and technicians
Speed resolutions with remote AR visual support
What’s New at CareAR
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