Enterprise Augmented Reality for Field Service and Customer Support

CareAR’s enterprise augmented reality platform transforms service by reducing costs, improving first-time fixes and customer experience.

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Object Detection and State Detection to Verify Procedures

Using machine learning and computer vision, incorporate visual verification (object detection and state detection) into your workflows to verify work completion.

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Driving Transformation Through an Enterprise Augmented Reality Service Experience Management Platform

CareAR’s enterprise augmented reality service experience management platform empowers organizations to access expertise in seconds with remote AR support and self-solve digital work instructions on-demand, across devices from desktop to smartphone supporting any situation, anywhere.

digital instructions for coffee maker setup

Remote Home Repair AR Assistance - Customer Service

Create Smart Assets

Make anyone an instant expert by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

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Empower Service Employees

Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR annotations over live video.

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Build Interactive Service Experiences

Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms.

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Provide Connected Insights

Provide proactive and predictive service with AI computer vision, state detection, and object detection.

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Create Smart Assets

Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

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Empower Service Employees

Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.

Learn more

Build Interactive Service Experiences

Democratize service experience creation with self-authoring of content, interactive 3D models with hotspots, step-by-step guidance, and 360 digital workflows integrated with service management platforms.

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Provide Connected Insights

Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.

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in remote resolutions

reduction in dispatches

first-time fix rate

reduction in service time

Trusted by Industry Leaders

Sapphire Utility Solutions Field Services

“What CareAR has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”

Colin Kelly

Managing Director, Sapphire Utility Solutions

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Enhancing the Service Experience Using CareAR® Assist

When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.

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fewer site visits

Increased remote solve

Overall global adoption

Minutes or less training time

Kg GHG emissions avoided

*Data from Jan. 2022 through Dec. 2022

CareAR® Instruct

Empower technicians with self-solve enterprise augment reality instructions

CareAR Instruct enables the creation of enterprise augmented reality based instructions for a self-guided step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training.

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CareAR® Experience Builder

Rapidly create self-solve instructions for customers and technicians

With CareAR Experience Builder create easy step-by-step digital work instructions with no code. The simple drag-and-drop interface makes it easy and fast to add 3D, 2D, video, and other content to instructional workflows, personalizing learning with engaging content.

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CareAR® Assist

Speed resolutions with remote AR visual support

CareAR Assist enables service teams anywhere to instantly provide remote enterprise augmented reality visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.

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What’s New at CareAR

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The Rise of Remote Field Service

Augmented Reality, Field Service, Remote AR Support

The landscape of field service is undergoing a...

HCLTech launches augmented reality-based IT infrastructure solution with CareAR

Newsroom, Press Releases

HCLTech launches augmented reality-based IT...

Build Better, Faster: Introducing Templates in CareAR Experience Builder!

Digital Work Instructions, Self-Solve Instructions

Get ready to kick your digital work instruction...

Moving Beyond Vuforia Chalk: Explore the Power of CareAR Assist

Industry News, Remote AR Support

PTC's recent announcement of the End of Life for...

The Rise of Remote Field Service

The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...

HCLTech launches augmented reality-based IT infrastructure solution with CareAR

HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company NEW YORK and NOIDA, India, May 5, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution, in...

Build Better, Faster: Introducing Templates in CareAR Experience Builder!

Get ready to kick your digital work instruction creation into high gear. We're absolutely thrilled to announce a powerful new addition to the Experience Builder designed to help you build engaging digital work instructions more efficiently than ever...

Moving Beyond Vuforia Chalk: Explore the Power of CareAR Assist

PTC's recent announcement of the End of Life for Vuforia Chalk, effective October 31, 2025, has left many users searching for a robust and reliable alternative. If you're among those seeking a seamless transition and even more powerful augmented reality capabilities,...