Research: Augmented Reality & Subcontractor Field Service Performance   Learn More »

CBA logo

CareAR Expands SXM Enterprise AR Platform to Asia

The CareAR and CBA partnership will enable companies to accelerate service transformation leveraging CareAR’s enterprise augmented reality and computer vision AI across customer, field, and IT operations.

Create Self-Guided Experiences on the Fly

Experience Builder enables easy authoring of CareAR enterprise AR Instruct experiences.

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Transforming the Service Experience With Lenovo

CareAR and Lenovo collaborate to advance Service Experience Management for next generation enterprise extended reality solutions.

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CareAR’s Leading ServiceNow Integration

Learn how to leverage the benefits of CareAR enterprise AR directly through your ServiceNow platform

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Driving Service Experience Transformation Through an Enterprise AI/AR-powered Service Experience Management Platform

CareAR’s Service Experience Management platform allows enterprises and organizations to access expertise in seconds with artificial intelligence that is delivered on-demand, across devices from desktop to drones to support any situation, anywhere.

CareAR Assist telecom
CareAR Experience Builder on Desktop
CareAR Insight
Create Smart Assets
Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

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Empower Service Employees
Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.

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Build Interactive Service Experiences
Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms.

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Provide Connected Insights
Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.

Create Smart Assets

Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

Empower Service Employees

Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.
CareAR Experience Builder

Build Interactive Service Experiences

Democratize service experience creation with self-authoring of content, interactive 3D models with hotspots, step-by-step guidance, and 360 digital workflows integrated with service management platforms.
CareAR Experience Builder

Provide Connected Insights

Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.

%

in remote resolutions

%

reduction in dispatches

%

first-time fix rate

%

reduction in service time

Trusted by 5,000 Enterprise AR Users

Verizon
NTT-Data
HCL logo
Allstate
Nordstrom
Cyxtera Logo
Lenovo Logo
Infosys logo
Staples

CareAR Reduces Data Center Downtime by Enabling Instant Remote Support to Drive Efficiency and Reduce Carbon

“CareAR® Assist gives us the ability to invite and connect with third-party suppliers, partners, and industry experts to help us resolve calls remotely. This avoids costly visits with the added benefit of helping us towards our sustainability goals. Every truck roll we prevent reduces our carbon emissions.”

Jonathon Weston

Jonathon Weston,
Operations Manager, UK and EU Data Centers, Xerox

CareAR enables remote preventative maintenance, improved customer service and savings for Visioneer

“Customers expect full service support when they need help. Since being there in person is not always an option or the most efficient solution, CareAR provides precise identification of the support issue, ensuring that Visioneer’s customer needs are addressed to their satisfaction. With so much innovation going into our products, we are excited to deliver the same level of innovation into our customer experience, while also providing cost savings to our service organization.”

Jim Tamo, Visioneer

Jim Tamo,
President, Visioneer

Service IT Direct utilizes CareAR to power Smart Handz saving customers up to 85% of their support costs.

“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”

John Menth

John Menth,
Director of Operations, IT Service Direct
Xerox Logo

Enhancing the Service Experience Using CareAR® Assist

When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.

fewer site visits

%

Increased remote solve

%

Customer adoption

%

Minutes or less training time

Kg GHG emissions avoided

CareAR Instruct for Enterprise AR

CareAR® Instruct

Empower technicians with self-solve AR instructions

CareAR Instruct enables the creation of enterprise AR-based instructions for a self-guided and animated step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training.
CareAR Instruct for Aerospace
Experience Builder Product image

CareAR® Experience Builder

Rapidly create self-solve instruction for customers and technicians

Experience Builder enables easy CareAR Instruct step-by-step authoring with no code, drag-and-drop guidance creation. Experience Builder makes it easy and fast to add 2D, video, and other content to enable CareAR Instruct users to self-personalize learning with content indexed within each hot spot.
CareAR Assist for Enterprise AR

CareAR® Assist

Speed resolutions with remote AR visual support

CareAR Assist enables service teams anywhere to instantly provide remote enterprise AR visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
CareAR Assist for Telecom
MagicLens

MagicLens

Enhance instructional content with 3D visualization

Superpower your CareAR Instruct content experience. Using computer-aided design (CAD) data, MagicLens enables 3D content visualization, video simulations and exploded views for AR-enriched 3D content, and high-quality renderings of models.

What’s New at CareAR

 
Pacesetter Award in Remote Services

Keypoint Intelligence Recognizes Xerox and CareAR with the Buyers Lab (BLI) 2023–2024 Pacesetter Award in Remote Services for North America

CareAR’s technical innovation and integration with existing systems noted for leading service experience engagement Plano, Texas — November 17, 2022 — CareAR™, a Xerox company and Service Experience Management (SXM) market leader, today announced...
why service experience management

3 Reasons You Should Care About Service Experience Management

Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.

Yoshi Iki Masho!

How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific

CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.

CBA partners with CareAR

CareAR and CBA Announce Partnership to Expand Service Experience Management (SXM) into Asia-Pacific and Japan

Partnership will enable companies to accelerate service transformation leveraging CareAR’s enterprise augmented reality and computer vision AI platform Tokyo, Japan — November 8, 2022 — CareAR™, a Xerox company and service experience management (SXM) market leader,...

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