CareAR is a proud sponsor of Aprilia Racing

One of the most successful motorbike racing teams in history, Aprilia is down to the last race of the 2023 championship season at the Circuit Ricardo Tormo on November 24th-26th with their Aprilia RS-GP motorbike.

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Instructional Experiences At Scale

CareAR® Experience Builder enables fast and easy, no-code, drag-and-drop creation of instructional content to accelerate service experience transformation.

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CareAR’s Leading ServiceNow Integration

Learn how to leverage the benefits of CareAR enterprise AR directly through your ServiceNow platform

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Driving Service Experience Transformation Through an Enterprise AI/AR-powered Service Experience Management Platform

CareAR’s Service Experience Management platform allows enterprises and organizations to access expertise in seconds with artificial intelligence that is delivered on-demand, across devices from desktop to drones to support any situation, anywhere.

CareAR Assist telecom
CareAR Experience Builder on Desktop
CareAR Insight
Create Smart Assets
Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

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Empower Service Employees
Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.

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Build Interactive Service Experiences
Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms.

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Provide Connected Insights
Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.

Create Smart Assets

Make knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions.

Empower Service Employees

Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video.
CareAR Experience Builder

Build Interactive Service Experiences

Democratize service experience creation with self-authoring of content, interactive 3D models with hotspots, step-by-step guidance, and 360 digital workflows integrated with service management platforms.
CareAR Experience Builder

Provide Connected Insights

Provide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics.

%

in remote resolutions

%

reduction in dispatches

%

first-time fix rate

%

reduction in service time

Trusted by 5,000 Enterprise Customers

CareAR Reduces Data Center Downtime by Enabling Instant Remote Support to Drive Efficiency and Reduce Carbon

“CareAR® Assist gives us the ability to invite and connect with third-party suppliers, partners, and industry experts to help us resolve calls remotely. This avoids costly visits with the added benefit of helping us towards our sustainability goals. Every truck roll we prevent reduces our carbon emissions.”

Jonathon Weston

Jonathon Weston,
Operations Manager, UK and EU Data Centers, Xerox

CareAR enables remote preventative maintenance, improved customer service and savings for Visioneer

“Customers expect full service support when they need help. Since being there in person is not always an option or the most efficient solution, CareAR provides precise identification of the support issue, ensuring that Visioneer’s customer needs are addressed to their satisfaction. With so much innovation going into our products, we are excited to deliver the same level of innovation into our customer experience, while also providing cost savings to our service organization.”

Jim Tamo, Visioneer

Jim Tamo,
President, Visioneer

Service IT Direct utilizes CareAR to power Smart Handz saving customers up to 85% of their support costs.

“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”

John Menth

John Menth,
Director of Operations, IT Service Direct
Xerox Logo

Enhancing the Service Experience Using CareAR® Assist

When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.

fewer site visits

%

Increased remote solve

%

Overall global adoption

%

Minutes or less training time

Kg GHG emissions avoided

*Data from Jan. 2022 through Dec. 2022

CareAR Instruct for Enterprise AR

CareAR® Instruct

Empower technicians with self-solve AR instructions

CareAR Instruct enables the creation of enterprise AR-based instructions for a self-guided and animated step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training.
CareAR Instruct for Aerospace
Experience Builder Product image

CareAR® Experience Builder

Rapidly create self-solve instruction for customers and technicians

Experience Builder enables easy CareAR Instruct step-by-step authoring with no code, drag-and-drop guidance creation. Experience Builder makes it easy and fast to add 2D, video, and other content to enable CareAR Instruct users to self-personalize learning with content indexed within each hot spot.
CareAR Assist for Enterprise AR

CareAR® Assist

Speed resolutions with remote AR visual support

CareAR Assist enables service teams anywhere to instantly provide remote enterprise AR visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
CareAR Assist for Telecom

What’s New at CareAR

 
Keypoint Intelligence: CareAR Wins Outstanding Remote Service and Support Technology

Keypoint Intelligence: CareAR Wins Outstanding Remote Service and Support Technology

CareAR, A Xerox Company and Service Experience Management (SXM) market leader is happy to announce that the Xerox CareAR Platform has been named the winner of the Buyers Lab (BLI) 2024 Pick Award from Keypoint Intelligence for Outstanding Remote Service & Support...
Smooth Sailing: How MSPs Can Use AR to Ease Transitions and Retain Client Know-How

Smooth Sailing: How MSPs Can Use AR to Ease Transitions and Retain Client Know-How

The America’s Cup is the oldest and most prestigious sailing race in the world. It is held just once every four years.  To win the America’s Cup, a crew must do three things better than their competitors: Adapt quickly to changing conditions: Crews need to be able to...
Multinational Technology Conglomerate

Global Technology Conglomerate Improves Training with AR

Downtime costs and reduction of locomotive tech talent have put intense pressure on multimodal transportation businesses. Learn how AR has helped one of the biggest multimodal transportation companies in the world.

MSPs create magical customer experiences with augmented reality

MSPs are Creating Magical Customer Experiences with Augmented Reality

Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line.  Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...

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