Make Expertise Accessible
Built and certified for the modern ServiceNow enabled enterprise, CareAR delivers critical context through real-time visual AR interactions, instructions, and intelligences as part of a seamless digital workflow.
Customer Service
Field Services
IT Service
Enterprise Augmented Reality Visual Support
Remotely see and solve issues with AI/AR powered visual support deflecting costly dispatches, reducing time-sensitive resolutions, bridge the skills gap while providing greater efficiencies, customer outcomes, safety and reduced carbon emissions.
“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”
Assist
Live visual assistance and guidance for remotely seeing and solving issues, anywhere.
CareAR Assist enables service teams anywhere to instantly provide remote visual AR support for their customers, employees, and field workers. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.
Instruct
Create self-guided instructions for making anyone an instant expert.
CareAR Instruct enables the creation of AR based instructions for a self-guided and animated step by step flow. Bridge skills gap by empowering anyone to follow easy steps for resolving issues, performing tasks, or training.
Insight
Gain immediate intelligence and context for accurately assessing and solving issues.
CareAR Insight delivers contextual data for greater insights of specific assets, issues and resolutions. Through combining AI with AR, we are augmenting intelligence of your service teams to uniquely up-skill knowledge gaps, while greatly improving competency and efficiency levels.
Trusted by ~10,000+ enterprise customers
The CareAR partnership demonstrates Verizon’s commitment to continuous innovation for our customers, employees, and field personnel.Through our 5G and Edge computing, we can deliver advanced AR and AI capabilities via CareAR on standard mobile as well as smart glass and drone devices, that drive even greater efficiencies and experiences not thought possible in the past.
We are excited that CareAR has selected Glass Enterprise Edition 2 as their preferred smart glasses platform to help field services teams be more effective and efficient at their jobs.
NTT DATA is focused on helping our clients use digital technology to transform their business and deliver improved user experience. Capabilities such as AR, AI, and integrated digital workflows are transformative to enabling greater operational efficiencies and enhancing customer experiences. We are continuously co-developing innovative technologies and approaches in these areas, with partners like CareAR and ServiceNow, to build solutions that augment and help our teams deliver faster while consistently aligned with user expectations.
Press releases
Cyxtera Selects CareAR to Provide Leading Augmented Reality Data Center Support
CareAR Service Experience Management (SXM) platform together with Cyxtera Remote Hands with Visual Assist enables remote service interaction using smart glasses for improved customer engagement, decreased dispatch needs and faster resolution times PLANO, Texas — June...
CareAR Expands Collaboration to Accelerate Metaverse Service Experience Transformation
Instructional AR/VR across key industries advance customer and employee experiences through augmented intelligence PLANO, Texas — May 25, 2022 — CareAR, a Xerox company, today announced it has enhanced its partner ecosystem to accelerate service...
CareAR, a Xerox Company, Continues Growth with Acquisition of MagicLens, a 3D Visualization and Augmented Reality Platform
Deal comes on the heels of company’s addition of CraftAR as part of its portfolio PLANO, Texas — Jan. 11, 2022 — CareAR, the Service Experience Management market leader today announced the acquisition of MagicLens, a 3D visualization and AR-based platform...
Latest news
Blog
A Recap of CareAR’s 4th Consecutive Sponsorship at ServiceNow’s Knowledge Events to Reinvent the Service Experience
It’s great to be back at live events to connect, in person, with our partners, customers and the growing ServiceNow community! In 2019, we introduced the first remote visual Augmented Reality support platform with 3D spatial mapping and an end-to-end integration...
Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support
CareAR is reinventing the service experience by merging service experience and customer experience. CareAR’s service experience management (SXM) platform integrates seamlessly with ServiceNow’s digital workflow platform, ensuring an end-to-end approach to...