Ann Burruto | June 2, 2025 | Augmented Reality, Customer Success, Field Service, Remote AR Support
In today’s fast-paced, customer-centric world, delivering exceptional support is a cornerstone of success for both customer service and field service operations. Traditional communication methods—voice-only calls and written exchanges via email or chat—have long been...
Ann Burruto | May 16, 2025 | Augmented Reality, Field Service, Remote AR Support
The landscape of field service is undergoing a seismic shift. Traditional models, heavily reliant on dispatching technicians for every issue, are increasingly being challenged by more agile, cost-effective, and technologically advanced approaches. At the forefront of...
Ann Burruto | May 5, 2025 | Digital Work Instructions, Self-Solve Instructions
Get ready to kick your digital work instruction creation into high gear. We’re absolutely thrilled to announce a powerful new addition to the Experience Builder designed to help you build engaging digital work instructions more efficiently than ever...
Stephanie Erdel | February 18, 2025 | Industry News, Remote AR Support
PTC’s recent announcement of the End of Life for Vuforia Chalk, effective October 31, 2025, has left many users searching for a robust and reliable alternative. If you’re among those seeking a seamless transition and even more powerful augmented reality...
CareAR Blog | February 6, 2025 | Customer Success, Remote AR Support
Implementation can often be the biggest challenge when introducing a new tool or technology into your organization. Yet, with the right strategy and lessons learned from real-world use cases, you can carefully plan and seamlessly implement your AR remote assistance...
