CareAR clients can now benefit from expanded field service capabilities, allowing service teams to deliver more interactive and effective support. Plano, Texas, July 23, 2024 – CareAR today announced it has updated CareAR for Salesforce on Salesforce...
Press Releases
CareAR Names Tata Consultancy Services as 2023 Global Solutions Integration Partner of the Year
CareAR Presents TCS with Leadership Award for its Innovative Augmented Reality and Digital Twin Solutions that are Driving Success for Customers Plano, Texas - March 14, 2024 - CareAR, A Xerox Company, is proud to announce that Tata Consultancy Services (TCS) has been...
CareAR Instruct Achieves Platinum Rating for Keypoint Intelligence Report, Earns BLI 2024 Pick Award
Outstanding remote service and support technology emphasize the remarkable augmented reality and digital twin use cases. Plano, Texas – January 23, 2024 – CareAR, A Xerox Company, and Service Experience Management (SXM) market leader, announced that Keypoint...
CareAR’s Augmented Reality Healthcare Solution Enhances Patient Outcomes
Reinventing the service experience extends to the patient experience and delivers comprehensive connected care in facilities and at homes PLANO, Texas -- August 1, 2023 – CareAR, A Xerox company, the Service Experience Management market leader today announced the...
CBA Signs Distribution Agreement with Nomura Research Institute (NRI) for Innovative SXM Platform CareAR
This partnership accelerates the digital transformation of companies in Japan using The CareAR SXM (Service Experience Management) platform. On April 27, 2023, Communication Business Avenue, Inc. ("CBA") and Nomura Research Institute, Ltd. ("NRI") signed a...
CareAR Joins Qualcomm’s Snapdragon Spaces Pathfinder Program to Deliver Next-Level Augmented Reality Hands-free Solutions
CareAR leads early to market with Qualcomm Technologies’ SLAM-enabled chipsets for new wave of wearables leveraging 3D AR service experience applications Plano, Texas – February 27, 2023 – CareAR, A Xerox Company and Service Experience Management (SXM) market leader,...
Frost & Sullivan Selects CareAR for 2023 Enabling Technology Leadership Award In Augmented Reality
CareAR’s Service Experience Management (SXM) framework is revolutionary and will be a boon to field service and contact centers Plano, Texas – February 7, 2023 – CareAR, A Xerox Company and Service Experience Management (SXM) market leader, today announced that Frost...
CareAR’s Disruptive New Offering Democratizes Creation of Instructional Experiences
Keypoint Intelligence Recognizes Xerox and CareAR with the Buyers Lab (BLI) 2023–2024 Pacesetter Award in Remote Services for North America
CareAR’s technical innovation and integration with existing systems noted for leading service experience engagement Plano, Texas — November 17, 2022 — CareAR™, a Xerox company and Service Experience Management (SXM) market leader, today announced...
CareAR and CBA Announce Partnership to Expand Service Experience Management (SXM) into Asia-Pacific and Japan
Partnership will enable companies to accelerate service transformation leveraging CareAR’s enterprise augmented reality and computer vision AI platform Tokyo, Japan — November 8, 2022 — CareAR™, a Xerox company and service experience management (SXM) market leader,...
CareAR and Lenovo Collaborate to Advance Service Experience Management (SXM) for Next Generation Enterprise Extended Reality (XR) Solutions
Lenovo’s global sales and partner network to provide CareAR SXM platform together with Lenovo ThinkReality A3 smart glasses, enabling enterprise customers with 3D wearable XR solutions and powering a new generation of capabilities Plano, Texas — August 23, 2022 —...
Cyxtera Selects CareAR to Provide Leading Augmented Reality Data Center Support
CareAR Service Experience Management (SXM) platform together with Cyxtera Remote Hands with Visual Assist enables remote service interaction using smart glasses for improved customer engagement, decreased dispatch needs and faster resolution times PLANO, Texas — June...
CareAR Expands Collaboration to Accelerate Metaverse Service Experience Transformation
Instructional AR/VR across key industries advance customer and employee experiences through augmented intelligence PLANO, Texas — May 25, 2022 — CareAR, a Xerox company, today announced it has enhanced its partner ecosystem to accelerate service...
CareAR, a Xerox Company, Continues Growth with Acquisition of MagicLens, a 3D Visualization and Augmented Reality Platform
Deal comes on the heels of company’s addition of CraftAR as part of its portfolio PLANO, Texas — Jan. 11, 2022 — CareAR, the Service Experience Management market leader today announced the acquisition of MagicLens, a 3D visualization and AR-based platform...
CareAR, a Xerox Company, Launches on the Zuora Subscription Platform
Zuora selected for its technology and expertise to help monetize Xerox’s CareAR software-as-a-service (SaaS) service experience management platform Redwood City, Calif. — December 7, 2021 — Zuora, Inc., (NYSE:ZUO) the leading cloud-based subscription...
CareAR Highlights Innovation at Augmented World Expo (AWE) with Launch of CareAR® Instruct, Drone Support, and Acquisition of CraftAR
CareAR president to present “Reinventing the Service Experience” on main stage SANTA CLARA, Calif. — Nov. 9, 2021 — CareAR, an augmented reality (AR) and AI visual support platform company that provides real-time access to expertise for customers,...
Verizon Business and CareAR leverage 5G to transform service delivery and CX
CareAR SXM™ Platform to drive next-gen AI/AR-powered service delivery and customer experiences BASKING RIDGE, N.J. — Today, Verizon Business and CareAR, A Xerox Company, announced a strategic partnership to transform the service and customer experience CareAR...
Xerox Announces Formation of CareAR Software Business
New CareAR Service Experience Management Platform valued at $700 million post-money valuation and attracts $10 million investment from ServiceNow NORWALK, Conn., Sept. 2, 2021 — Xerox Holdings Corporation (NYSE: XRX) announced the formation of CareAR, A Xerox Company,...
Xerox Expands Software Portfolio with Acquisition of CareAR
Visual augmented reality platform helps organizations digitally transform support experience NORWALK, Conn., Jan. 28, 2021 — Xerox Holdings Corporation (NYSE: XRX) has expanded its growing software portfolio with the acquisition of CareAR, an augmented reality support...
Marxent Partners with CareAR to Upgrade the Customer Support Experience
CareAR, the augmented reality smart service platform for ServiceNow will use Marxent 3D Cloud to manage and deliver digital twins for enhanced interactions, instructions, and insights. October 13, 2020, St Petersburg, Fla. — Today Marxent and CareAR announced a...
About CareAR
CareAR is the augmented reality support platform for the modern service management enabled enterprise. We make expertise accessible, instantly for customers, employees, and field workers through visual AR interactions, instructions, and insights as part of an end-to-end service management digital workflow. As a result, CareAR uniquely augments intelligence to accelerate the skills gap and knowledge transfer of service management teams while providing greater effectiveness, safety, and outcomes for customers and field workers. To learn more, visit www.carear.com.
News Articles
Blog
2024: A Year of Innovation at CareAR
2024 has been a whirlwind year at CareAR, and we're thrilled to reflect on the incredible advancements we've made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what's possible and empower our...
How Service Leaders Are Measured: The Impact of KPIs on Team Performance
Service leaders play a crucial role in the success of any organization. Their ability to effectively manage teams, deliver exceptional customer experiences, and drive operational efficiency is paramount. To measure the performance of service leaders and their teams,...