CareAR’s Service Experience Management (SXM) framework is revolutionary and will be a boon to field service and contact centers
Plano, Texas – February 7, 2023 – CareAR, A Xerox Company and Service Experience Management (SXM) market leader, today announced that Frost & Sullivan selected CareAR for the 2023 Best Practices Enabling Technology Leadership Award in North American AR in the field service industry. Frost & Sullivan reserves this recognition for companies at the forefront of innovation and growth in their respective industries.
“Frost & Sullivan believes that the CareAR SXM platform and numerous examples of augmented reality innovation, including CareAR’s patented state detection defines technology leadership,” said Nancy Jamison, senior industry director for the digital transformation practice at Frost & Sullivan. “CareAR’s comprehensive vision for field service using an SXM framework is revolutionary and will be a boon to field service and contact center employees alike.”
Frost & Sullivan noted that CareAR provides easy-to-use solutions that improve field service, contact center technical support, and IT service management (ITSM) for employees (agents, IT, and field support) and customers. The positive impact on employee and customer experiences resulting from augmented reality interactions defines the CareAR SXM framework that elevates service engagement to a new level.
Leadership award qualities highlighted by Frost & Sullivan include:
- Using maturing technologies, such as augmented reality, CareAR engages the customer in new ways and increases CSAT, engagement, and brand loyalty.
- Innovating new solutions such as patented state and object detection using computer vision, the company enables visual AI verification within self-guided work instructional experiences
- Evolving onboarding and ongoing training is vital to its SXM framework because augmented reality is relatively new and represents a culture change.
“CareAR transforms the service experience with our SXM platform that reduces costs, increases efficiencies and delivers transformational customer outcomes,” said Steve Chirokas, CareAR Director, Product Marketing. “CareAR is pleased to be awarded as the leader for AR field services in North America by Frost & Sullivan, validating our unique platform capabilities and benefits.”
Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria for each nominated company. Read the Report Here
To learn more about CareAR and its SXM solutions, visit https://carear.com/.
About Frost & Sullivan
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CareAR, A Xerox Company, is the Service Experience Management (SXM) leader. We make expertise accessible instantly for users through remote, live visual augmented reality (AR) and AI interactions, instructions, and insights as part of a seamless digital workflow experience. CareAR sets the benchmark for the SXM category by bridging skills gaps, accelerating knowledge transfers, providing greater operational efficiencies, and enhancing customer outcomes and safety. Learn more at CareAR.com.