Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations,...
CareAR Assist now offers screen sharing to expand its remote solution toolkit capabilities—at no extra cost to customers. With this new feature, users can easily share their screens or invite others to view their screens, making it simpler to provide remote...
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.
Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.
CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.
CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.
