Ann Burruto | July 29, 2025 | Augmented Reality, Field Service, Remote AR Support
Remote visual assistance, also known as augmented reality (AR) remote support, transforms how field service and customer service leaders support medical devices in clinical and home healthcare settings. This technology enables technicians to guide users through...
Ann Burruto | July 24, 2025 | AI, Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
The global energy sector stands at a pivotal juncture. A dual mandate to power the world reliably while navigating a complex transition towards sustainability creates unprecedented operational pressures. From the sprawling oil fields of the Permian Basin and the...
Ann Burruto | June 17, 2025 | AI, Augmented Reality, Customer Success, Digital Work Instructions, Field Service, Industry News, Remote AR Support, Self-Solve Instructions
Running a field service or customer service team with fewer people than needed feels like a minor hiccup at first. A 5% staffing gap? No big deal, right? You redistribute tasks, push through, and keep operations humming. But even a small shortfall spirals quickly,...
Ann Burruto | June 11, 2025 | AI, Augmented Reality, Customer Success, Digital Work Instructions, Field Service, Industry News, Remote AR Support, Self-Solve Instructions
Are you ready for the greatest workforce shift in modern history? The Silver Tsunami is here, and it’s not just a catchy phrase—it’s a seismic event reshaping customer service and field service teams. As millions of Baby Boomers retire, service leaders face a critical...
Ann Burruto | June 2, 2025 | Augmented Reality, Customer Success, Field Service, Remote AR Support
In today’s fast-paced, customer-centric world, delivering exceptional support is a cornerstone of success for both customer service and field service operations. Traditional communication methods—voice-only calls and written exchanges via email or chat—have long been...
