Craig Nelson | November 7, 2023 | Partnership
Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line. Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...
CareAR Blog | November 2, 2023 | ServiceNow
How CareAR can enhance your ServiceNow environment to improve service and customer experience CareAR, the Service Experience Management (SXM) leader, has integrated our cutting-edge augmented reality and AI-powered platform into the ServiceNow platform. This...
Craig Nelson | October 31, 2023 | Partnership
Why do companies retain the services of Managed Service Providers (MSPs)? That answer used to be quite simple: Access to Expertise – MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive....
Craig Nelson | October 24, 2023 | Partnership
PART 1 of FOUR PART SERIES: In today’s competitive market, Managed Service Providers (MSPs) realize the importance of meeting Service Level Agreements (SLAs) for retaining clients and ensuring business growth. However, with the increasing offshore compensation...
Craig Nelson | October 16, 2023 | Augmented Reality
If you are a CEO or C-Anything, your board is likely already requesting you produce a strategy for leveraging disruptive technologies like Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML). These innovative technologies are transforming...
