Ann Burruto | September 17, 2025 | AI, Digital Work Instructions, Field Service
In modern support systems, remote experts assist customers and field workers facing on-site challenges. These experts rely on AI agents powered by Retrieval Augmented Generation (RAG) technology, which draws from a curated body of knowledge (often referred to as a...
Ann Burruto | September 2, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Field service leaders are under constant pressure to manage budgets while maintaining high service standards. One of the most significant line items is the cost associated with truck rolls. Unnecessary dispatches, repeat visits, and inefficient workflows can quickly...
Ann Burruto | August 15, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Artificial intelligence is no longer a futuristic concept—it’s a present-day reality transforming industries. For customer and field service leaders, the constant buzz around AI can sound less like an opportunity and more like a threat. Conversations are filled...
Ann Burruto | August 1, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Artificial intelligence is rapidly transforming numerous industries, and customer support and field service are no exceptions. By leveraging the power of AI, organizations can significantly boost the efficiency of their frontline workers, leading to improved customer...
Ann Burruto | July 29, 2025 | Augmented Reality, Field Service, Remote AR Support
Remote visual assistance, also known as augmented reality (AR) remote support, transforms how field service and customer service leaders support medical devices in clinical and home healthcare settings. This technology enables technicians to guide users through...
