Ann Burruto | October 17, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Franchise growth in the retail sector represents an exciting expansion of market presence, but it simultaneously introduces a complex operational gauntlet: providing consistent and effective technical support. For a retail business, technology is the engine of the...
Ann Burruto | September 26, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
In the modern workplace, video conferencing platforms like Microsoft Teams, Zoom, and FaceTime are everywhere. They have revolutionized the way we connect, making face-to-face meetings possible across continents and turning remote work into a sustainable reality....
Ann Burruto | September 17, 2025 | AI, Digital Work Instructions, Field Service
In modern support systems, remote experts assist customers and field workers facing on-site challenges. These experts rely on AI agents powered by Retrieval Augmented Generation (RAG) technology, which draws from a curated body of knowledge (often referred to as a...
Ann Burruto | September 2, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Field service leaders are under constant pressure to manage budgets while maintaining high service standards. One of the most significant line items is the cost associated with truck rolls. Unnecessary dispatches, repeat visits, and inefficient workflows can quickly...
Ann Burruto | August 15, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Artificial intelligence is no longer a futuristic concept—it’s a present-day reality transforming industries. For customer and field service leaders, the constant buzz around AI can sound less like an opportunity and more like a threat. Conversations are filled...
