Ann Burruto | September 2, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Field service leaders are under constant pressure to manage budgets while maintaining high service standards. One of the most significant line items is the cost associated with truck rolls. Unnecessary dispatches, repeat visits, and inefficient workflows can quickly...
Ann Burruto | August 15, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Artificial intelligence is no longer a futuristic concept—it’s a present-day reality transforming industries. For customer and field service leaders, the constant buzz around AI can sound less like an opportunity and more like a threat. Conversations are filled...
Ann Burruto | August 1, 2025 | Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
Artificial intelligence is rapidly transforming numerous industries, and customer support and field service are no exceptions. By leveraging the power of AI, organizations can significantly boost the efficiency of their frontline workers, leading to improved customer...
Ann Burruto | July 29, 2025 | Augmented Reality, Field Service, Remote AR Support
Remote visual assistance, also known as augmented reality (AR) remote support, transforms how field service and customer service leaders support medical devices in clinical and home healthcare settings. This technology enables technicians to guide users through...
Ann Burruto | July 24, 2025 | AI, Augmented Reality, Digital Work Instructions, Field Service, Remote AR Support
The global energy sector stands at a pivotal juncture. A dual mandate to power the world reliably while navigating a complex transition towards sustainability creates unprecedented operational pressures. From the sprawling oil fields of the Permian Basin and the...
