This partnership accelerates the digital transformation of companies in Japan using The CareAR SXM (Service Experience Management) platform. On April 27, 2023, Communication Business Avenue, Inc. ("CBA") and Nomura Research Institute, Ltd. ("NRI") signed a...
Are you ready for the greatest workforce shift in modern history? The Silver Tsunami is here, and it’s not just a catchy phrase—it’s a seismic event reshaping customer service and field service teams. As millions of Baby Boomers retire, service leaders face a critical...
Integration Partnership delivers remote field and customer support for greater operational efficiencies, customer outcomes and safety Austin, TX (June 25, 2020) — CareAR announces the availability of its ServiceNow integration, providing an innovative industry...
Austin, TX (June 12, 2020) — CareAR, a leader in enterprise-grade augmented reality (AR), is announcing a solution used on Glass Enterprise Edition 2 that brings the next level of innovation and efficiency for enterprise field services. Field operators will be able to...
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For field service organizations, frontline technicians are the face of the company and key drivers of customer satisfaction. Yet, these essential employees often lack the tools and information they need to perform at their best on service calls. Companies like Xerox,...
The landscape of healthcare delivery is undergoing a crucial shift. With a focus on reducing disparities and improving life expectancy, care is moving beyond the confines of hospitals and into patients' homes. This transition requires innovative solutions for unified...
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
