Reinventing the service experience extends to the patient experience and delivers comprehensive connected care in facilities and at homes PLANO, Texas -- August 1, 2023 – CareAR, A Xerox company, the Service Experience Management market leader today announced the...
Service leaders play a crucial role in the success of any organization. Their ability to effectively manage teams, deliver exceptional customer experiences, and drive operational efficiency is paramount. To measure the performance of service leaders and their teams,...
Instructional AR/VR across key industries advance customer and employee experiences through augmented intelligence PLANO, Texas — May 25, 2022 — CareAR, a Xerox company, today announced it has enhanced its partner ecosystem to accelerate service...
Deal comes on the heels of company’s addition of CraftAR as part of its portfolio PLANO, Texas — Jan. 11, 2022 — CareAR, the Service Experience Management market leader today announced the acquisition of MagicLens, a 3D visualization and AR-based platform...
Zuora selected for its technology and expertise to help monetize Xerox’s CareAR software-as-a-service (SaaS) service experience management platform Redwood City, Calif. — December 7, 2021 — Zuora, Inc., (NYSE:ZUO) the leading cloud-based subscription...
CareAR president to present “Reinventing the Service Experience” on main stage SANTA CLARA, Calif. — Nov. 9, 2021 — CareAR, an augmented reality (AR) and AI visual support platform company that provides real-time access to expertise for customers,...
As The World Reopens, How Will Your Organization Use AR To Stay Competitive?
May 6-8, 2024 • Palm Springs, CA CareAR at Field Service USAThis event has concluded CareAR exhibited at Field Service USA between May 7-9, 2024. Learn more about our presence and download our fireside chat deck below.April 25-27, 2023 • Palm Springs, CA CareAR at...
September 26-28, 2023 Las Vegas, NV
September 25, 2023 Innovation Excellence Awards, London, UK
August 15, 2023 • 3:45 PM PST T-Mobile 5G Hub Speaker Series, Bellevue, WA
In the fast-paced world of field service, efficiency is king. Traditional paper forms can be a major roadblock, slowing down technicians, hindering communication and causing data headaches. According to a Service Council survey, more than half of the technicians...
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
In the age of instant connections, video chat platforms like MS Teams and Zoom have become our go-to tools for remote collaboration. But when it comes to guiding someone through a complex task, simply seeing each other's faces falls short. This is where Remote AR...
In the field service industry, precision and reliability are paramount. Each and every task, whether routine maintenance or intricate repairs, demands meticulous execution to guarantee optimal equipment performance, safety, and compliance with industry standards....
