In modern support systems, remote experts assist customers and field workers facing on-site challenges. These experts rely on AI agents powered by Retrieval Augmented Generation (RAG) technology, which draws from a curated body of knowledge (often referred to as a...
Field service leaders are under constant pressure to manage budgets while maintaining high service standards. One of the most significant line items is the cost associated with truck rolls. Unnecessary dispatches, repeat visits, and inefficient workflows can quickly...
Artificial intelligence is no longer a futuristic concept—it's a present-day reality transforming industries. For customer and field service leaders, the constant buzz around AI can sound less like an opportunity and more like a threat. Conversations are filled with...
Artificial intelligence is rapidly transforming numerous industries, and customer support and field service are no exceptions. By leveraging the power of AI, organizations can significantly boost the efficiency of their frontline workers, leading to improved customer...
The global energy sector stands at a pivotal juncture. A dual mandate to power the world reliably while navigating a complex transition towards sustainability creates unprecedented operational pressures. From the sprawling oil fields of the Permian Basin and the...
Running a field service or customer service team with fewer people than needed feels like a minor hiccup at first. A 5% staffing gap? No big deal, right? You redistribute tasks, push through, and keep operations humming. But even a small shortfall spirals quickly,...
Are you ready for the greatest workforce shift in modern history? The Silver Tsunami is here, and it’s not just a catchy phrase—it’s a seismic event reshaping customer service and field service teams. As millions of Baby Boomers retire, service leaders face a critical...
Get ready to kick your digital work instruction creation into high gear. We're absolutely thrilled to announce a powerful new addition to the Experience Builder designed to help you build engaging digital work instructions more efficiently than ever...
In today's fast-paced world, businesses constantly strive to outperform the competition. To achieve this, they must improve efficiency, minimize errors, and empower their workforce. This is where 3D-enabled digital work instructions shine. These cutting-edge tools...
AI image generation within your digital work instructions is an easy, cost-effective, and time saving way to create content.
