CareAR’s Service Experience Management (SXM) framework is revolutionary and will be a boon to field service and contact centers Plano, Texas – February 7, 2023 – CareAR, A Xerox Company and Service Experience Management (SXM) market leader, today announced that Frost...
Service leaders play a crucial role in the success of any organization. Their ability to effectively manage teams, deliver exceptional customer experiences, and drive operational efficiency is paramount. To measure the performance of service leaders and their teams,...
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The America’s Cup is the oldest and most prestigious sailing race in the world. It is held just once every four years. To win the America’s Cup, a crew must do three things better than their competitors: Adapt quickly to changing conditions: Crews need to be able to...
Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line. Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...
How CareAR can enhance your ServiceNow environment to improve service and customer experience CareAR, the Service Experience Management (SXM) leader, has integrated our cutting-edge augmented reality and AI-powered platform into the ServiceNow platform. This...
Why do companies retain the services of Managed Service Providers (MSPs)? That answer used to be quite simple: Access to Expertise - MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive. Cost...
