HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company NEW YORK and NOIDA, India, May 5, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution, in...
CareAR Newsroom
Data Powers AI: Boosting Support for Customers and Field Workers
In modern support systems, remote experts assist customers and field workers facing on-site challenges. These experts rely on AI agents powered by Retrieval Augmented Generation (RAG) technology, which draws from a curated body of knowledge (often referred to as a...
HCLTech launches augmented reality-based IT infrastructure solution with CareAR
HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company NEW YORK and NOIDA, India, May 5, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution, in...
CareAR Announces Updates to CareAR for Salesforce on Salesforce AppExchange
CareAR clients can now benefit from expanded field service capabilities, allowing service teams to deliver more interactive and effective support. Plano, Texas, July 23, 2024 – CareAR today announced it has updated CareAR for Salesforce on Salesforce...
CareAR Names Tata Consultancy Services as 2023 Global Solutions Integration Partner of the Year
CareAR Presents TCS with Leadership Award for its Innovative Augmented Reality and Digital Twin Solutions that are Driving Success for Customers Plano, Texas - March 14, 2024 - CareAR, A Xerox Company, is proud to announce that Tata Consultancy Services (TCS) has been...
CareAR Instruct Achieves Platinum Rating for Keypoint Intelligence Report, Earns BLI 2024 Pick Award
Outstanding remote service and support technology emphasize the remarkable augmented reality and digital twin use cases. Plano, Texas – January 23, 2024 – CareAR, A Xerox Company, and Service Experience Management (SXM) market leader, announced that Keypoint...
Data Powers AI: Boosting Support for Customers and Field Workers
In modern support systems, remote experts assist customers and field workers facing on-site challenges. These experts rely on AI agents powered by Retrieval Augmented Generation (RAG) technology, which draws from a curated body of knowledge (often referred to as a...
Stop Budget Bleed: Here’s How to Save on Truck Rolls and Reduce Repeat Dispatches
Field service leaders are under constant pressure to manage budgets while maintaining high service standards. One of the most significant line items is the cost associated with truck rolls. Unnecessary dispatches, repeat visits, and inefficient workflows can quickly...
AI Won’t Replace Your Service Team. It Will Revolutionize It
Artificial intelligence is no longer a futuristic concept—it's a present-day reality transforming industries. For customer and field service leaders, the constant buzz around AI can sound less like an opportunity and more like a threat. Conversations are filled with...
3 AI Tools That Are Radically Transforming Field Service and Customer Support
Artificial intelligence is rapidly transforming numerous industries, and customer support and field service are no exceptions. By leveraging the power of AI, organizations can significantly boost the efficiency of their frontline workers, leading to improved customer...