Make On Demand Book Production with AR
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CareAR Improves On-Demand Publishing with AR

Our customer is the largest make-on-demand (MOD) book printer globally. With 8 sites in the US and 2 in EMEA, keeping the machinery operating within specifications is the key to meeting production and quality goals.

Challenge

  • Machine maintenance costs using OEM technicians, are $1,500/Hr plus ~$10,000 in travel and related expenses
  • Lost technical know-how due to high attrition rates among engineering maintenance employees
  • Increasing equipment downtime and scrap impacting margins, on-time delivery, and customer satisfaction
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Make On Demand Book Production with AR

Solution

This high customer satisfaction-focused company understood that training, employee enablement, and the ability to leverage SMEs across locations were key to meeting units per hour production targets, reducing scrap, and capturing know-how.

The company deployed CareAR® Assist in two MOD sites allowing a single SME in a third location to assist in baselining machine specifications across multiple shifts.

Results

 
On Demand Book Production with AR Results

Faster Resolution Time, Reduction in Scrap, and Improvement in Units per Hour

  • Overall MTTR improved 44% with a SME using CareAR to facilitate diagnosis and problem resolution
  • Binding and cutting are the last steps in the manufacturing process, and CareAR was key to reducing scrap by 80%, and improving units per hour by 20%
On Demand Book Production with AR Results

%

100% Diagnosed and Resolved with CareAR

%

0% Diagnosed and Resolved without CareAR

Diagnostic Capability

Problem Resolution Rate

Scenarios were evaluated against both the ability to diagnose and resolve the fault with and without the use of CareAR

  • 100% of scenarios with the use of CareAR were diagnosed and resolved
  • 40% of scenarios without the use of CareAR were diagnosed and resolved
  • 60% of scenarios without the use of CareAR went undiagnosed and unresolved

Remote Know-How Sharing

Technician Enablement

75% of apprentice-level engineering technicians said CareAR® Assist was very helpful in helping them resolve issues where their know-how was limited.

On Demand Book Production with AR Results

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