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Global Technology Conglomerate Improves Training with AR

Challenge

In response to COVID-19 safety concerns and cost-saving priorities, technical training and learning that was once conducted in-person and on-site has transitioned to remote, virtual platforms. While remote training is an effective way to cut costs and ensure safety, it often results in decreased engagement among trainees during virtual training sessions. This can ultimately lead to lower certification exam pass rates and decreased success for first-time equipment installations or fix rates. Training teams now face the challenge of providing innovative technical training methods beyond slide presentations to drive engagement and deliver content as effectively as they would onsite. It is crucial to find ways to keep trainees engaged and motivated during remote training sessions to ensure the success of training programs.

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In post-training surveys, 100% of trainees have reported that incorporating CareAR tools makes the course content easier to understand, retain, and apply in their fieldwork.

Solution

A multinational technology conglomerate is leveraging the power of CareAR® Assist, an augmented reality (AR) platform, to augment their learning and technical training programs. The platform offers an immersive training experience through real-time AR equipment tours and interactive question and answer sessions.

CareAR Assist, an AR-based visual support platform, enables remote teams anywhere to provide real-time visual AR assistance and guidance to learners, customers, and field service teams. Expert remote instructors can virtually share real-time, deep-dive visuals of equipment and training tools and then guide learners using AR tools via desktop computers, mobile devices, and smart glasses as if they were there in person.

CareAR Assist offers complete integration that enables users to instantly capture images and videos during a training session, creating automatically saved content in the secure CareAR cloud. This enhances future knowledge transfer and the development of Point of Need knowledge base resources for their teams.

CareAR Assist, an AR-based visual support platform, enables remote teams anywhere to provide real-time visual AR assistance and guidance.

Working with CareAR

 
Remote Technology Repair

With CareAR Assist, training instructors provide tours through hardware and walk learners step by step through procedures with an inside view of complex hardware. Instructors use live, remote, HD-powered video sessions to deliver this to trainees. During these collaborative sessions, instructors use enterprise-grade annotation tools built into the CareAR Assist app to pinpoint even the most minor details. The ability to provide visual context enables instructors to provide additional context that engages trainees. Remote mentoring better prepares trainees for certification exams.

Since adopting CareAR Assist in January 2023, our customer has seen an increase in trainee engagement, leading to increased pass rates for certification exams. In post-training surveys, 100% of trainees have reported that incorporating CareAR tools makes the course content easier to understand, retain, and apply in their fieldwork.

Remote Technology Repair

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