Global Technology Conglomerate Improves Training with AR
Challenge
In response to COVID-19 safety concerns and cost-saving priorities, technical training and learning that was once conducted in-person and on-site has transitioned to remote, virtual platforms. While remote training is an effective way to cut costs and ensure safety, it often results in decreased engagement among trainees during virtual training sessions. This can ultimately lead to lower certification exam pass rates and decreased success for first-time equipment installations or fix rates. Training teams now face the challenge of providing innovative technical training methods beyond slide presentations to drive engagement and deliver content as effectively as they would onsite. It is crucial to find ways to keep trainees engaged and motivated during remote training sessions to ensure the success of training programs.
CareAR Assist
High Tech
Global
In post-training surveys, 100% of trainees have reported that incorporating CareAR tools makes the course content easier to understand, retain, and apply in their fieldwork.
Solution
A multinational technology conglomerate is leveraging the power of CareAR® Assist, an augmented reality (AR) platform, to augment their learning and technical training programs. The platform offers an immersive training experience through real-time AR equipment tours and interactive question and answer sessions.
CareAR Assist, an AR-based visual support platform, enables remote teams anywhere to provide real-time visual AR assistance and guidance to learners, customers, and field service teams. Expert remote instructors can virtually share real-time, deep-dive visuals of equipment and training tools and then guide learners using AR tools via desktop computers, mobile devices, and smart glasses as if they were there in person.
CareAR Assist offers complete integration that enables users to instantly capture images and videos during a training session, creating automatically saved content in the secure CareAR cloud. This enhances future knowledge transfer and the development of Point of Need knowledge base resources for their teams.
CareAR Assist, an AR-based visual support platform, enables remote teams anywhere to provide real-time visual AR assistance and guidance.
Working with CareAR
With CareAR Assist, training instructors provide tours through hardware and walk learners step by step through procedures with an inside view of complex hardware. Instructors use live, remote, HD-powered video sessions to deliver this to trainees. During these collaborative sessions, instructors use enterprise-grade annotation tools built into the CareAR Assist app to pinpoint even the most minor details. The ability to provide visual context enables instructors to provide additional context that engages trainees. Remote mentoring better prepares trainees for certification exams.
Since adopting CareAR Assist in January 2023, our customer has seen an increase in trainee engagement, leading to increased pass rates for certification exams. In post-training surveys, 100% of trainees have reported that incorporating CareAR tools makes the course content easier to understand, retain, and apply in their fieldwork.
Read more customer stories. . .
Xerox Digital Fusing Technology Training
With CareAR, Xerox has been able to scale up its suite of AR-enabled training modules without additional training development cost.
Green Office Partner
Green Office Partner is reducing the number of calls to service agents by assisting customers to self-solve with CareAR
D-Groupe
D-Groupe, a Xerox customer, reduces it’s mean time to completion and first time fix rate with CareAR’s AR remote support solution.