CareAR Partners with Infosys to Accelerate Service Experience Transformation

Infosys’ ESM Café is enabled with CareAR’s SXM platform to deliver immersive service and customer experiences across key industries

Today, CareAR has partnered with Infosys, a global leader in next-generation digital services and consulting, and will work together to fast-track enterprises’ exploration of the metaverse enabled Infosys Metaverse Foundry. This engagement will also accelerate clients’ service experience transformation across key industries, through CareAR’s service experience management (SXM) platform comprising CareAR Assist, Instruct and Insights applications. These applications provide instant real-time visual guidance and instructional content through smartphones, tablets and wearable devices that enable enterprises to leverage AR to drive efficiencies such as lower resolution times, reduced customer downtime and improved customer outcomes.

CareAR is reinventing the service experience by merging the service experience and customer experience. CareAR’s SXM platform integrates seamlessly with ServiceNow’s digital workflow platform, ensuring an end-to-end approach to work orders, cases and incidents. CareAR provides holistic support around service experience management taking the traditional service model from reactive, to proactive, predictive and self-solving.

Here are the highlights from the press release:

  • Infosys has developed a CareAR services practice that provides CareAR SXM platform with the Infosys Enterprise Service Management (ESM) Café, part of Infosys Cobalt, enabling superior service experience and a seamless integration with ServiceNow workflows.
  • CareAR’s AR platform provides a natural extension for Infosys’ metaverse foundry as it will allow customers and service technicians to interact using 3D renderings, immersive AR/VR experiences, digital twins, and an extensive content library of self-solve experiences.
  • With AR / AI powered remote troubleshooting and self-service experiences, enterprises leveraging Infosys’ ESM Café and CareAR’s SXM platform are enabled to resolve issues faster decreasing the need to send maintenance technicians to the field for reduced carbon emissions, positively impacting ESG goals.

CareAR welcomes Infosys to its partner ecosystem and is excited to work with customers across manufacturing, telco, oil and gas, healthcare, IT services and other industries. Together, we look forward to advancing customer and employee experiences through augmented intelligence.

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