CAREAR SECURITY AND TRUST CENTER
Trust forms the foundation of our company, deeply ingrained within our culture, technology, and unwavering commitment to customer success
- North America
For example, if you would like to restrict the video and audio to stay within Europe, this setting enables you to geo-fence the audio and video to be transmitted within Europe only.
We apply appropriate physical, technical, administrative and organizational measures to our processing of personal data that is commensurate with the sensitivity and risk associated with the types of personal data involved. Personal data is encrypted while at rest. Our database servers, to which personal data is securely transferred, are currently hosted by Google Cloud Platform (GCP) in the U.S. GCP’s cloud platform security is described here: https://cloud.google.com/security
CareAR Assist 22.02.002 provides architectural support for data sovereignty. More specifically, the location of the customer’s permanent storage of data containing Personally Identifiable Information (PII), excluding the user’s email address, related to users and to usage information may be designated to be one of the following regions:
- United States
- Germany & Belgium
User Mapping and Authentication
With our support for data sovereignty, as part of the user’s initial login sequence, we query our location database to determine which region the user is assigned to. The location database entry is
- the user’s email address and
- the region the user’s tenant is bound. If unspecified, the default location is the US.
Once the region for the tenant is determined, all subsequent interactions by the user (while logged in) are directed to the service logic executing in that region. Today the authentication of the user is performed using a global authentication service.
Customers requesting their tenant be implemented in Canada or Germany will need to contact the CareAR Technical Support operations team for assistance.
In addition, SSO could be leveraged to authenticate against your identify provider.