CAREAR SECURITY AND TRUST CENTER

Availability and resiliency are core design principles

As we embark on our journey of resilience, we have the opportunity to collaborate and accelerate your business’s critical operations through digital transformation, amplifying its potential

Resilience and Service Continuity

CareAR infrastructure uses a variety of tools and mechanisms to achieve high availability and resiliency. For the CareAR Services, CareAR’s infrastructure spans multiple fault-independent availability zones physically separated from one another.

Auto-regenerate Hosts

For the CareAR Services, there are manual or automatic capabilities to re-route and regenerate hosts within CareAR’s infrastructure. CareAR’s infrastructure is able to detect and route around issues experienced by hosts or even whole data centers in real-time and employ orchestration tooling that has the ability to regenerate hosts, building them from the latest backup.

Monitoring Performance Data

CareAR leverages specialized tools that monitor server performance, data, and traffic load capacity within each availability zone and colocation data centers. If suboptimal server performance or overloaded capacity is detected on a server within an availability zone or colocation data center, then these specialized tools will increase the capacity or shift traffic to relieve any suboptimal server performance or capacity overload.

Backups and Recovery

CareAR performs regular backups of CareAR account information, call records and other critical data using Google and AWS cloud storage. Backup data are retained redundantly across availability zones and are encrypted in transit and at rest using 256-bit Advanced Encryption Standard (AES-256) server-side encryption.