IT Services Solutions
CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.
IT Services Solutions
CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.
IT Services Solutions
CareAR’s Service Experience Management (SXM) platform enhances both the customer and service experiences by enabling self-solve, faster remote resolutions, increased first-time fixes, and reduced downtime. Use augmented reality (AR) visual support and step-by-step AR graphical guidance to quickly resolve issues, maintain data centers, and train staff.
Industry Challenge
Reduce Equipment Downtime, Improve Resolution Times, and Revolutionize IT Training With AR
IT services are challenged by installation, configuration and support needs spanning hardware and software issues. Range of user devices, storage evolution, network equipment and cable sprawl challenges even the most experienced technician. With scarce IT resources, organizations will need to find new ways to improve operational efficiencies and reduce costs.
Top Challenges in IT Services Industry
Providing efficient support for many user devices and complex network infrastructure with increasingly limited technical resources
Enabling technicians to manage legacy systems and support new equipment deployments with more efficient digital tools
Dealing with cabling challenges resulting from device growth, space impact. and installation inexperience of employees /contractors
%
of North American IT departments have a skills gap.
Increase Your IT Services Efficiency With AR
CareAR empowers IT organizations with real-time remote visual insight with augmented reality graphical guidance to resolve IT challenges resulting from device, network infrastructure, and cabling that has evolved over time, frequently without best practice verification. Contextual remote assist and self-solve guidance digitally transforms processes, overcomes the unexpected, and enhances experiences.
Increase Self-Solve
Boost self-solve and self-learning for customers, employees, and contractors with step-by-step augmented reality graphical guidance.
Get Equipment Up and Running Faster
Enhance service efficiency and effectiveness with tailored visual direction, empowering technicians, contractors, and customers with annotated visual instruction from remote experts.
Optimize Customer Experience
Improve customer satisfaction with remote visual assistance and self-service instructions for customers and employees, ensuring faster remote resolutions and reduced incident times.
Reduce Service Costs
Increase operational efficiencies and performance of IT support with AR by enabling customer self-help, increasing first-time fixes, deflecting costly dispatches, and upskilling less experienced technicians quickly.
IT Services Use Cases
IT Service Management
Data Center Operations
Remote Support and Training
“Being able to communicate with a customer using augmented reality, gives us the ability to “touch and feel” what the customer is seeing, and allows us to support them from anywhere in the U.S. This allows Service IT Direct to support our customers on a much higher level, but also allows us to support locations we normally couldn’t reach geographically. During uncertain times with limited access into data centers, we are still able to provide the level of support customers are paying for and expect from their support provider.”
John Menth,
Director of Operations, Service IT Direct
AR Technologies
CareAR® Instruct
CareAR® Assist
CareAR® Experience Builder
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