HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company
NEW YORK and NOIDA, India, May 5, 2025—HCLTech, a leading global technology company, has launched an augmented reality (AR)-based infrastructure management solution, in collaboration with CareAR and ServiceNow, to enhance IT operations with augmented intelligence, real-time remote assistance and automation-driven workflows.
HCLTech is seamlessly integrating its expertise in infrastructure services and AI capabilities with enterprise AR solutions from CareAR, a Xerox company, on the ServiceNow platform. This comprehensive and advanced IT management solution aims to streamline IT infrastructure support, enhance operational and business resilience and significantly lower the cost and downtime of clients’ critical infrastructure.
“Integrating augmented reality into enterprise IT operations not only revolutionizes the overall experiences in your organization but also unlocks unparalleled opportunities for efficiency, collaboration, and innovation, ensuring a sustainable competitive advantage in a rapidly evolving market” said Ravi Yeddanapudi EVP, Digital Foundation Services, HCLTech
“We are excited to partner with HCLTech to scale our transformative augmented reality solutions globally. With their industry expertise and global reach, we are confident this collaboration will demonstrate the power of AR in revolutionizing remote support and service delivery. By integrating our cutting-edge AR technology, we aim to empower organizations to deliver more efficient, interactive and immersive customer experiences worldwide,” said Kirk Pothos, President CareAR Inc.
HCLTech’s solution is tailored to support industries like manufacturing, energy, utilities and retail, where remote IT support is critical. By providing digitized workflows, AR-assisted troubleshooting and proactive IT issue resolution, businesses can achieve superior service continuity and optimized asset lifecycle management.
For more information, please visit: ServiceNow: GenAI powered solutions | HCLTech
About HCLTech
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
About CareAR
CareAR, A Xerox Company, is the Service Experience Management (SXM) leader. We make expertise accessible instantly for users through remote, live visual augmented reality (AR) and AI interactions, instructions and insights as part of a seamless digital workflow experience. CareAR sets the benchmark for the SXM category by bridging skills gaps, accelerating knowledge transfers, providing greater operational efficiencies, and enhancing customer outcomes and safety.